Question about LeapFrog Custom Learning Case

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Problem with didj

I have tried every thing. it says connect to computer,it sas download in progress. it has been that way for past 3 hours. i can;t install leap frog connet cd either. it comes to download screen and then just dissappers. my son is very upset and so am i.

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  • koakes Dec 28, 2008

    We are having the same problem. The didj plays some notes connecting and disconnecting at turn on and Windows says there was a problem identifying the device. Maybe because it is on battery power? not sure if that would cause an issue.

    kim

  • lars0522 Jan 14, 2009

    I have the same problem. First it didn't reconize the USB and then the handheld stated it downloaded. Because the UBS didn't recognize, i disconnected the UBS and not the Didj only says download in progress. Nothing else work.

  • dkcummings Jan 16, 2009

    I had enough. Plus Didj kept shutting down. so I too it back to store and got a Nintendo DS. I got a Leapfrog Tag for my daughter and haveing same problemsI took it over to my sister in laws computer and it worked just pefectly.

    Thanks

    Karla

  • Anonymous Feb 01, 2009

    I had a similar problem. it told me the batteries where dead or that i disconnected the usb. it wasn't untill i trried the update on my new computer it would take the update. i don't understand whey the game locks if you do not install the new updates, that should be an option to the user.

  • Anonymous Feb 14, 2009

    Can not figure out the rules to the indiana jones game

  • steppin08 Apr 06, 2009

    It won't let me delete a name.



  • gld2bbrunett Apr 12, 2009

    cant get it to connect or do the free download keeps shutting down

  • Anonymous Apr 13, 2009

    i can't download jetpack heroes

  • Anonymous May 07, 2009

    same problem. continually says download in progress

  • Anonymous May 13, 2009

    I also have a huge problem with this same hing I have tried to fix it since December. When it was working my son loved it but it doesnt work for long. please help

  • Anonymous May 22, 2009

    I have the same problem says "download failed" at strat up and the only other screen i can get is when i hit the power button it says that its turning off. I have had other problems with the diji in the past mostly it would crash on a few ocaasions. We have the special edition clone wars one. I will look into it and post anything i find out.

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QUICK Summary:
- Download and install "Leapfrog Connect" manually.
- Wipe/reset your DIDJ (maybe...)
- Install the free game.

LONG Summary:
Like most people here on the forums and question boards, the didj hung or failed to download the update: "Download failed. Please try again."
I found that the .EXE from the CD, created a folder in the C drive "C:\Program Files\LeapFrog\log", where the file name was "Sniffer_*date*_*time*.log" Example: Sniffer_090102_1916.log
In this log file, there were two references to the remote files it had to download (in the display window, it says 101 Mb. So the two files below add up to about that much):
http://download.leapfrog.com/leapfrogconnect/PC/didj/DidjPlugin.exe (78Mbs)
http://download.leapfrog.com/leapfrogconnect/PC/UPCInstaller.exe (25 Mbs)
The DidjPlugin.exe is the "Leapfrog Connect" installer, while "UPCInstaller.exe" is the free Jetpack Heroes game.

I cancelled the hung or timed out program launched from the CD, rebooted the PC, and then proceeded to download these two files manually.
After downloading these two files, I double-clicked each one. There was no dialog box or confirmation or license agreement page, destination folder, etc, etc, etc. This was a 'silent' installation, with
no prompts (save for the Windows security prompt: "Are you sure you want to run ...exe?"
I then proceeded to wipe the handheld (because it was stuck on "Downloading Update, please wait...).

Launch Leapfrog Connect:
1) Press the "Ctrl + Shift + R" keys in sequence and hold them down.
2) This should open a window that says "Connect the device you would like to reset".
3) Connect the Didj.
4) Eject the Didj when done.
5) Recreate your player profiles on the Didj and connect again.

I could be wrong, but wiping the didj did not erase the free game. I don't remember, but there was a point to sync the didj and then the game was there... Anyways...
After restarting the didj and creating a new profile, connecting to Leapfrog Connect, the didj should be good to go.

I do have a couple questions:
Why only have a small 5Mb self-extracting installer on the CD? Why not include the larger (75-78Mb) "Leapfrog Connect" on the CD?
Why not have the free game ALREADY installed on the didj? That way, when it comes out of the box brand new, you get to start playing right away...

Thomas

My (kids) PC specs: AMD Duron 1.2 Ghz, 768Mb RAM*
Windows XP, Service Pack 3

Posted on Jan 07, 2009

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Easy solution. I ran into this problem after my Didj was connected for almost an hour...

If you have connected your Didj handheld to your computer and you're stuck at that message, ignore what the handheld says. Instead look at your computer screen and look at the LF Connect application carefully. Once you see the eject button symbol appear next to the Didj icon on the Didj home page, syncing and/or downloading is complete and you may click "Eject" and disconnect your device.

This works like a charm. Hope it helps.

Posted on May 04, 2009

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Everytime I hook up the computer it say download in progress and it has been that way for awhile why????

Posted on Jul 21, 2009

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Help I don't know where to plug it in at It should already have it on with out downloading it!

Posted on May 27, 2009

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I had the same problem and I downloaded the compressed zippped folder under "alternative installers". This worked but did take 8hrs. I have super slow dial up though....41 kbps. Goto "Customer Support", "Download LeapFrog connect here". Under "Having Firewall Issues try these alternative installers". Hope it works!

Posted on Jan 15, 2009

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Solution #1 worked for me. We bought 4 of these games and they all got stuck at "Download in Progress" endlessly. We used these steps and it fixed all of them. Thanks for the solution!

Posted on Dec 26, 2009

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Why is didj alway auto shut down itself?
anyway to stop it?

Posted on Oct 16, 2009

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  • 10 Answers

Could not get Didj to complete the initial download on Windows XP (same hanging problems others have seen), but was able to successfully complete update on Mac OS X system (was hanging initially like XP, but worked after a Mac computer reboot).

Posted on Feb 10, 2010

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