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Installation problem with Sibelius 5 on Vista

Trying to install Sibelius 5 on a brand new Toshiba laptop that has Windows Vista. Won't install Same problem on Dell Inspiron 1525 with Vista- tried various software upgrades (Adobe 9, Google Desktop etc.) and still won't work!! Now installing on old home computer running Windows XP.

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You don't say what the nature of the installation problem is, but you should make sure you are logged into your computer as an Administrator user. You could also try clicking the 'Browse this disc' button in the menu that appears when you insert the DVD-ROM, go into the Windows/Sibelius folder and right-click SibeliusEnglishInstaller.msi in order to choose 'Run as Administrator'.

If you are still having problems, contact Sibelius technical support using the email address and phone numbers provided in the 'Latest information and technical help' sheet in your Sibelius 5 box.

Posted on Dec 28, 2008

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Looking at the Sibelius 5 system requirements on their website it is fully capable of being run on both Windows XP and Windows Vista. However due to nature of a new operating system being released, in this case Microsoft Vista, you may experience various conflict and hardware errors.
You may want to consider Downgrading your Dell Inspiron 1525 from Vista to Windows XP until more support is given for both Vista and Sibelius. Or contact both parties with regard to the problem.

Are you able to give more information about what happens when you try to install it?
Are any errors given?

Posted on Dec 28, 2008

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Sadly, without an internet connection on the old computer, it will be impossible to unregister it through normal means. The way the process works is, when you choose the option to unregister your copy, the program contacts the Sibelius server and tells it that it's no longer registered to that specific computer. Without an internet connection, this simply cannot happen.
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http://www.sibelius.com/helpcenter/contact.html

Contact Sibelius technical help by phone (charges may apply):
USA & Canada: +1 650-731-6106
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Purchase Sibelius 6 Educational, Sibelius 6 Professional & Sibelius Student from the largest Sibelius UK Dealers <a href="http://www.dsmusic.co.uk">www.dsmusic.co.uk</a> 01600 772770

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for further querry
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