a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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As a Costco member you should receive notification of any recalls on products you've purchased under your membership. As you would know, recalls are very specific - even to the date of mfg. The SKU on each item at Costco carries this data so product issues can quickly be conveyed to their members.
If you haven't received any advise, then your specific Treager is very likely not on any recall list.
the product key should be still valid. You can only activate the same key 5 times tho. if you cannot read the key due to damage do the following:
What to do if the full version product key is damaged or missing
If you cannot find your product key, you can obtain a new one. To do this, contact Support. Find the Support telephone number for your area by running the Product Activation Wizard on your computer. For more information about how to run the Product Activation Wizard, click the following article number to view the article in the Microsoft Knowledge Base: 950929(http://support.microsoft.com/kb/950929/ ) How to contact a Microsoft Product Activation Center
When you contact Microsoft for a new Office product key, please have the following items available for the customer service representative:
The product CD-ROM.
The readable parts of your original product key (if available).
The model number is located on the bottom of the netbook on a white label above the serial number.
Alternatively, the model number will be located in the BIOS which can be entered by pressing the F2 key when turning the netbook on. Once in the BIOS, it will be under the Information tab to the right of Product Name.
Cold reset for HP9250C A cold reset resets the values of permanent storage variables to factory default. Often this is necessary for clearing the HP MFP Digital Sending Server IP address. The following items are cleared during a cold reset: Embedded Jetdirect IP address SMTP IP address LDAP IP address Embedded Web server password All control-panel configurable items The following items are NOT cleared during a cold reset: Local address book e-mail addresses Real-time clock (date and time) Page counts and maintenance counts Product serial number and formatter number Service ID Event log To perform a cold reset 1. Turn off the digital sender. 2. Turn on the digital sender. 3. Immediately after turning on the device, press and hold down the #6 key (do not wait for the memory-count). When the three status LEDs are illuminated, release the #6 key. 4. Press the #3 key four times until the display shows COLD RESET. 5. Press the #6 key once to initiate the cold reset. The product will continue its boot-up sequence.
If you have been charged for a Norton Automatic Renewal and your Norton product shows expired : When Norton Automatic Renewal service extends the subscription to your Norton product, it is intended to automatically synchronize your subscription to the updated expiration date. Sometimes, due to connectivity issues, your Norton product may not be able to properly synchronize your new subscription. To resolve this issue, we recommend that you synchronize your computer with the Norton servers. If you have a Norton 2009 product: To fix the subscription status 1.Start your Norton product. 2.At the top right corner of the window, click Help & Support > Subscription Status. 3.Click Finish. Ifyour Product Key that you have typed is incorrect. Please follow these instructions to enter the correct Product Key. If you are reinstalling Norton 2009, log on to your Norton Account to access your Product Key. 1.Log on to your Norton Account by going to the following Web page: http://www.MyNortonAccount.com 2.Type your email address and password. 3.Click Sign In. 4.Under Registered Products, select your Norton product. 5.Write down the Product Key. Type your product key again, exactly as it appears on the back of the CD envelope, or in the confirmation email from Symantec for your download purchase.
The Aspire One systems labeled with the modelZG5 are actually an Aspire One AOA110 or an Aspire One AOA150. Any information will be listed under AOA110 and AOA150, rather than ZG5.
The supportmodel number is located on the bottom of the netbook on a white label above the serial number. Alternatively, the support modelnumber will be located in the BIOS which can be entered by pressing the F2 key when turning the netbook on. Once in the BIOS it will be under the Information tab to the right of Product Name