Question about SanDisk Sansa Clip MP3 Player

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I have a sansa clip media player and my computer does not recognize it how can i fix this

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  • Larry Calabro
    Larry Calabro Dec 27, 2008

    I have the same problem. The Sansa will charge on the USB port but that's all. The sansa shows that it is connected but the computer running XP says that "device is not recognized" Shouldn't there be drivers for the device??? None appear to be installed.

  • ankitgiri Dec 28, 2008

    when ever i connect my aNA clip to the comp it says unrecognized usb device , but it was working fine 15 days ago

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1 Answer

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  • Master
  • 8,596 Answers

You can get any missing software from Sandisk's website if you have lost your installation CD.

Another way to force recognition:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).

-Tha Mp3 Doctor

Posted on Jan 01, 2009

6 Suggested Answers

  • 2 Answers

SOURCE: Sansa e260 says connected but device not recognized

I agree with the above suggestion. Try setting the USB Mode under "Settings" on "MSC" on the Sansa. My computer would not recognize the e260 when the mode was set to "MTP"; works fine on "MSC".

Posted on Jan 02, 2007

  • 2 Answers

SOURCE: Why won't my Sansa Media Converter recognize my Sansa e250 Mp3 player?

After spending a couple of months enjoying listening to music on my Sansa e280, I tried to transfer videos to my Sansa e280 last night for the first time. It didn’t work. The Sansa Media Converter didn’t recognize my device (a common issue based on numerous postings I since read). I immediately searched the Internet for solutions for my situation. In the forums I read people suggested several solutions to this issue, ranging from reinstalling Sansa Media Converter to reinstalling Microsoft XP. A number of solutions talked about switching from MTP to MSC mode on my player, but I didn’t even have that menu/option on my player. Wow, I was frustrated. Other postings suggested to read the instruction manual. I did, and that led to further frustration. Like many postings, the manual also referred to the option of switching from MTP to MSC mode, which wasn’t available on my player. I was about to give up but persisted further (what else could I do in the middle of the night? – Rhetorical, please don’t answer.)
After a few hours of reading through message boards and finding nothing but shared frustrations, I turned to SanDisk’s site to see if they had posted any solutions. On their main site I found a forum that had outdated on how to “force” the device into MSC mode. After more looking, I found the REAL solution, which I am now posting everywhere possible to save everyone else who is still confronted with this issue some trouble.
There are only two things you need for the solution:
1) Download the firmware updater from SanDisk: http://www.sandisk.com/Retail/Default.aspx?CatID=1376
2) Download the most recent version of Sansa Media Converter (v. 4.220 at the time I downloaded it):
http://www.sandisk.com/driverdownload/drlogin.asp?driverId=184 (free registration/login required)
First download and install the firmware updater. The installation requires you to start without the device plugged in and then requires you to connect your device via USB to complete the process. When successfully installed, the updater’s icon shows up in the system taskbar (by your clock). Impatiently, I clicked on the icon and selected the option to “Check for updates now.” It worked. I soon received a message that my device firmware was updated and to disconnect the device to complete the process.
The result? I now had the option, “USB Mode” as one of the options under “Settings.” I could now select Auto, MTP, or MSC. I thought that was progress. I then tried transferring files as indicated in other postings, but the videos didn’t appear in the catalog when I tried putting them on using a drag-and-drop transfer method. I then read the new manual I downloaded and read that the ONLY way to transfer videos and images to the device is through Sansa Media Converter.
I then downloaded the Sansa Media Converter software, which was a larger download. Once downloaded, I ran the setup installation process. The process was fairly slow and seemed to be stalled; however, it did succeed.
Of note on the media converter software is that it is now developed by InterVideo, a company that also produces an excellent DVD player that I use on my PC. I plugged in my player, and EVERYTHING worked as expected. I was able to transfer videos without a hitch. The Sansa Media Converter 2 seems to be an excellent piece of software. I am guess that SanDisk ditched the previous media converter software, which was produced by ArcSoft and went with InterVideo. Just for kicks, I visited the InterVideo site and noticed they were recently purchased by Corel.
Additional information: SanDisk apparently launched a new site at http://www.sandisk.com/sansa/ to help people learn more about their MP3 player products and to receive support. The site is extremely easy to use and helpful; however, it’s a Flash application, so I can’t link directly to the Sansa 280e support page, which is the right jumping-off point for all of the information you need. Getting there is easy. Just select “Support > Software and User Manuals” on the home page. On the “software + user manuals” landing page, select “Sansa e200” (all of the e200 series players use the same drivers, firmware, and media converter program, which was another of my concerns last night.) You will be taken to a page with all of the downloads related to the e200 series, which include the links referenced above. The site also includes forums and other support information. I don’t have an answer to why this solution is posted first and foremost on the site, but that’s another issue.

I hope this helps everyone who was experiencing this issue. The product seems to be work well now that these updates have been installed and applied. I can’t explain why SanDisk has forced its customers to go through all of this pain and these maddening gyrations, but I’m glad they have provided solutions that address these issues.

Posted on Feb 23, 2008

Overdrive09
  • 36 Answers

SOURCE: Hi, my computer won't recognize the Sansa Clip

I also had the Sansa Clip, to swicth to MSC setting, in sansa clip player, go to seting > USB mode > There's 3 option:
1. Auto detect
2. MSC
3. MTP

Select MSC, it would be normally detected in any computer, if not, try to format your player :)

Posted on Dec 23, 2009

Testimonial: "Thank you! It worked. What more could you ask for?"

Donnatello
  • 11 Answers

SOURCE: My pc is not recognizing my sansa mp3 player clip model 1GB. Do I

Here is the manipulation to be done to remedy this.

To begin, open Windows Explorer and click the Tools /Folder Options /Display. Look in the list "Hidden files and folders" and check "Show hidden files and folders."

  • Right click on the icon "My Computer" from desktop and then click Properties. Then click on Hardware then Device Manager.
  • Right click on the line marked "Unknown Device" and click "Update Driver".
  • Then in the wizard to update the hardware choose "No, not this time."
  • Click "Next."
  • Select "Install from a list or specific location (Advanced)".
  • Click Next.
  • Then click on "Do not search I will choose the driver to install".
  • Choose from the list of hardware USB hub.
  • Click Next.
  • Click on "Disk".
  • A window opens. Then click "Browse", go to C: /windows/inf and select usbstor.inf and click Open.
  • The path of the selected driver will appear in the previous window. Click "OK". The driver will be installrd and you have a line called "Device USB Mass Storage".
  • Choose from the list of hardware "Storage Volume".
  • Click "Next."
  • Click on "Disk".
  • A window opens. Click "Browse", go to C: /windows/ inf and select volsnap.inf select and click "Open."
  • Then the path of the selected driver will appear in the previous window. Click "OK". The driver will be installed and you have a line called "Generic Volume".

Posted on Jan 11, 2010

  • 148 Answers

SOURCE: My computer won't recognize my SanDisk Sansa Clip

Hi there, there are many ways to copy /transfer music to your player. Here¡¦s a common and simple way to do this process using Windows Explorer. Follow the instructions below: -Connect the disk storage (MP3 player) to your computers USB port. If the computer pops up a window asking what do you want windows to do? Click cancel. -Right click on My Computer and click on Explore. A split window will pop up and display the contents and drives on your computer. Look for the drive Removable Disk (E:) [The letter drive may vary depending on your computer] This is your MP3 player. -Next, drop down My Documents and click on the My Music folder. If you store your music files in a different location then find that folder. -Take a file from the My Music folder or where ever you store your music files, click on the music file drag and drop it into the E: Removable Disk on the left of the window. A window will pop up and display the progress of the copying. Repeat the process until your player is full. You have completed the file copy/transfer process! If this helped, then please rate, thank you!c829d7f.jpg

Posted on Feb 05, 2010

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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1 Answer

SanDisk sansa clip mp3player 1gb


press hold the home logo for 15 sec or power for 15 sec.

Jul 28, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

I have a sansa clip mp3 player and I lost the disk???


It should be recognized by your computer. I did a search for drivers and they are not needed for this model.
For music, After the computer has recognized it has been plugged in. Start, My Computer, and it should show up in there as (my sansa or sansa clip) something along those lines. 
You may open it and drag your music files into the accroding folders inside the device.
OR You may use Windows Media Player 11 to Sync to your Mp3 Player. The Sansa Clip has problems with Windows Media Player 10 so i would reccomend using Media Player 11 to sync.
For future help or more questions please comment,
I hope this has helped :) 

Feb 19, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

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Use Windows Media Player to transfer songs to the device.

Dec 29, 2008 | SanDisk Sansa Clip MP3 Player

2 Answers

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put it on the hold position and press down the middle button while you plug it in the computer

Dec 19, 2008 | SanDisk Sansa Clip MP3 Player

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I know this is only part of the solution:
- turn off your sansa clip
- put the slide button on hold
- press the centered button while connecting the sansa clip to your pc
the sansa clip will now be visible as a removable disk under 'my computer' :-)

I don't yet know how to proceed from here on

Sep 20, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa clip


If you go into Windows media player, you should be able to recognize your sansa clip from there. It will be on the right hand side panel... Let me know if you need anymore assistance.

Sep 09, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa clip problems with driver


okay
there u go

rate me fix ya

choose the model of sansa thta u got
http://www.sandisk.com/sansa/#/support-0/

Aug 08, 2008 | SanDisk Sansa m230 MP3 Player

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