Question about SanDisk Sansa e250 MP3 Player

10 Answers

My Sansa e250R, 2 gigs, froze. Help!

I was playing my Sandisk MP3 PLayer, a e250R, 2 gigs, & paused it before it played a song, to play it later & it froze & now it wont do Anything!!! the lights on the spinwheel & screen havent gone off for 7 hours & the buttons don't work. please help. this thing is not supposed to do this.

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  • KGD *none-ya Apr 23, 2007

    Oh hey! it worked! thaanks a lot man!

  • mikiemike36 Nov 13, 2007

    I was playing my Sandisk MP3 PLayer, a e250R, 2 gigs, & paused it before it played a song, to play it later & it froze & now it wont do Anything!!! the lights on the spinwheel & screen havent gone off for 7 hours & the buttons don't work. please help. this thing is not supposed to do this.

  • 576357 Dec 26, 2007

    it froze and this pop up says refresh database and its not doing anything else

  • a-chip Dec 27, 2007

    Hey well i was earesing a video from the MP3 and then it froze the lights from the screen wont go off!!

  • Anonymous Jan 01, 2008

    my is doing the same thing to helppppppppp

  • Anonymous Jan 16, 2008

    mi sansa se bloqueo y necesito resetearlo

  • simon desales Feb 21, 2008

    mine did the same

  • jayj17 May 01, 2008

    i have old music on it and the "reset all" does not work and i cant find a way to get it back to factory settings

  • Gustavo Urib May 08, 2008


    1. Por error borré un archivo de música y ahora que guardo música en el mp3, no lo puedo escuchar y se congela toda la pantalla, sin opción a tocar ningún botón.

    2. No será que tengo que reinstalar el software?

    3. Y cómo conseguiría el driver de instalación?

  • erferfvrev May 28, 2008

    I was downloading song and my compyuter didn't connect my mp3 so the mp3 froze.I cannot turn it on but when i press the on the light will be on. But it is not showing anything and my computer can not connect it anymore. Help please!

  • rengesh May 29, 2008

    I was playing a video file in my Sandisk , a e250R, 2 gigs, & all of the sudden it paused playing and disply gone off and it froze & now it wont do Anything!!! the lights on the spinwheel & screen havent gone off the buttons don't work.

  • MatthewSL171 Oct 26, 2008

    all of the sudden it paused playing and disply gone off and it froze & now it wont do Anything!!! the lights on the spinwheel & screen havent gone off the buttons don't work.

  • ilmab
    ilmab Jan 11, 2009

    my sansa e250R,gigs has a problem.i formatted it and it says i have 1800mb left,but only 140mb is available.how do i get to use all my memory?

  • mbsullivanus Jan 30, 2009

    when I try to sync music to it, it will freeze up and not download

  • Anonymous Mar 14, 2009

    The sansa said it was locked when it wasn't and shut down. The soft reset presented here seemed to solve the problem

  • lilpawpaw Mar 17, 2009

    my sansa 2gig froze. The play icon is on but it wont play

  • douglasulloa May 13, 2009

    mi mp3 se congelo y no puedo hacer ninguna funcion en el, lo enciendo y la pantalla se va.


  • fajkil May 11, 2010

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It seems like your E250R is experiencing a temporary system error due to a corrupted song, and needs to be reset. Try to "Soft Reset" your player, press and hold the "Menu" button until the LCD light and scroll wheel light turn off. Since the player was probably left on for more than 7 hours (as you indicated), you would need to re-charge the player before proceeding further. Charge it for at least 2-3 hours. Next, try to format the player to rid of any corruption then re-transfer the songs. If you have subscription songs, then I would suggest to delete the song you last played which caused the error. I hope this helps. There is another solution for the player, but for now this might actually resolve the issue. Let me know the results. :)

Posted on Apr 23, 2007

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Do a soft reset by holding the power button down for 20 seconds

Posted on Nov 29, 2009

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My friends used to do lockup when she turned it on. I fixed it by removing the SD card and power back on.

I then turned it off and reinserted the SD card and it worked. Looks like it had problems reading the card during power up. You can try that.

Posted on Mar 15, 2009

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I was playing my Sandisk MP3 PLayer, a e250R, 2 gigs, & paused it before it played a song, to play it later & it froze & now it wont do Anything!!! the lights on the spinwheel & screen havent gone off for 7 hours & the buttons don't work. please help. this thing is not supposed. before that the display stated that keylocked system shutdown

Posted on Oct 24, 2008

Same problem

Posted on May 16, 2008

Ok, when mine does that, i just lightly drop it on a hard surface like a wood table, that usually turns it off, and none of the data will be lost! Hope that helps!

Posted on Feb 05, 2008

Ok, when mine does that, i just lightly drop it on a hard surface like a wood table, that usually turns it off, and none of the data will be lost! Hope that helps!

Posted on Feb 05, 2008

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You need to press and hold the power button till it shuts off and that does a soft reset it's like turning off the pc without hitting start then shut down etc... ytou just press the power switch

Posted on Feb 05, 2008

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OK so my sansa e250R has been charching for days! but when i go to take it off and use it it wont turn on! thanx for any help i ge! =)

Posted on Dec 27, 2007

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My mp3 player gets this weird screen when it gets to the main menu

Posted on Nov 13, 2007

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