Question about Epson P-5000 Digital Media Player

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Epsom p5000 will not turn on

When i try to power up the unit it will not go beyond the epson logo then shuts down.

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  • Anonymous Jan 18, 2009

    I guy, I have the same problem, the reset button will fix the problem?

  • Itnash Feb 07, 2009

    Did just try the reset button and nothing happened. Any other solutions or help? Maybe have to to send it back in to Epson to get fixed.....

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I just solved this problem by connecting it to an a/v output (in my case, a TV). it works well on the TV screen and when i pulled out the jack, my viewer's screen when back to normal.

Posted on Feb 06, 2010

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Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
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If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
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After two different calls and a couple of hours on the phone with Epson, my problem had a very simple solution. Vista had not assigned a drive letter to the P-5000. I simply had to assign a drive letter and it's now working fine.

By the way, the first call to Epson ended with their Level 1 support guy telling me I needed to call Microsoft! Needless to I wasn't happy with that answer and let him know it. :D

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