Question about Canon PowerShot S400 / IXUS 400 Digital Camera

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Canon S400 Pictures are over-exposed with horizontal lines-LCD ok

I have a Canon Powershot S400 Digital Elph camera. When I do a preview in the LCD screen, everything looks fine. After I take the picture in either automatic or manual modes, indoors or outdoors, after the picture is taken it shows up on the memory card (in the camera and outside of the camera) as very over-exposed with fine lines through the entire picture. This just all of the sudden started occurring. Pictures I took previously are fine on the memory card. The camera is slightly over five years old.

The only thing I've tried to fix it is remove and recharge the battery.

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  • 3 more comments 
  • mommajan Dec 27, 2008

    Oh my goodness, my camera just started this too. I have a Canon PowerShot A95 - it's also about 5 years old. The shot looks perfect in the viewfinder, but when I take the picture, it shows way too bright with horitzontal lines across the entire picture. Can anyone help?

  • donotcheck Dec 31, 2008

    I did contact Canon and they said the camera is only covered by the warranty if the LCD shows a bad picture from a previously good picture on the CompactFlash and/or a bad picture on the LCD before shooting. Unfortunately, the bad picture ends up on the Compactflash AFTER I take the picture, which they claim doesn't qualify.

  • donotcheck Feb 08, 2009

    I contact Canon support again asking them about my options if it didn't qualify. They told me to ship it to them and they would give me my options after they received it. Well, it ends up it did qualify. They paid for the shipping both ways and the repair and have a working camera again!

  • Anonymous Feb 09, 2009

    I wrote in earlier (the 1st "I have the same problem" submission). Thank you so much for your excellent advice. I followed your instructions, found the link at Canon.com and called customer service. They were very helpful and the CSR said it sounded like the sensor problem. He emailed a UPS return label (for free shipping) and I packed up my camera and shipped it in. Canon sent me an email when they received it, checked it out, sent a 2nd email asking permission to repair it, I responded, they fixed the sensor problem, cleaned it, made some minor adjustments (thanks, Canon!), and returned my camera - all within about 10 days. There were no charges for anything and it works great and it was so easy! I couldn't be happier.
    Thanks for your help!

    Jan Hunt

  • mommajan May 11, 2010

    I first went to the website and printed the page referencing the CCD advisory. I then called the number listed in the advisory and explained the problem. The customer service rep was very nice and said that he couldn't be sure if my problem was caused by the sensor or not and that he has heard many different symptoms that were all caused by the ccd problem. He sent me a UPS label and directions for filing the claim online (to let the service dept. know that my camera was being sent in for repair). He said I would get my camera back in 7-15 days from the time I shipped it. He also explained that I would get a notice from the repair center of their finding and requeting permission to repair the camera. I plan to ship it out on Friday and I'll let you know what happens.

    Thanks for hooking me up to the website and the advisory.

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  • Canon Master
  • 4,738 Answers

For both of you, this sounds like it might be a defective CCD imager. If so, Canon should fix this for you for free, including free shipping both ways. This is regardless of your camera's warranty status. Please check the following two links for more info:

http://camerarepair.blogspot.com/2007/11/canon-digital-cameras-showing-black.html

http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&fcategoryid=225&modelid=13390&keycode=2112&id=29819

Applicable cameras include:
A40, A60, A70, A75, A80, A85, A95, A300, A310, S1 IS, S60, S200, S230, S330, S400, S410, S500, SD100, SD110, IXUS V2/300/400/430/500, IXY Digital 200a/300a/400/450/500

Posted on Dec 28, 2008

  • CameraR
    CameraR Dec 31, 2008

    Contact them again. This time via email. Use CareCenter@cits.canon.com as the address. Don't go into great detail. Just state that you own a PowerShot S400. That your images are coming out over-exposed with lines. That you are aware of the CCD advisory. And that you'd like to submit the camera for evaluation under this advisory. Say no more.



    They should send you a free UPS shipping label and an evaluation form. When you do pack up your camera, make sure you simply state on the form that "images are coming out over-exposed with lines and I am thus submitting this camera for evaluation and free repair under the CCD advisory."

  • CameraR
    CameraR Dec 31, 2008

    Forgot to mention to also include in the email the camera's serial number, and an estimated date of when you purchased it (doesn't need to be exact).

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