Question about Creative Labs Zen Digital Media Player

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Creative Zen Freezes on Rebuilding

My creative labs zen recently froze. After following the instructions on the Creative Labs website, i reset the unit. Now, half the time it does not even power on ( just a gray screen for 5 seconds, then nothing ) or else it goes into "rebuilding" and simply freezes while trying to rebuild. My computer no longer recognizes the device when it is plugged in, so i cannot manually wipe it clean. Suggestions ?

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  • Anonymous Dec 28, 2008

    I have the same problem as this person. I've been through all of the suggestions by creative and still no solution.

  • derekcardina Jan 07, 2009

    I too am trying to research how to fix this "freezing" issue. I am at my wits end.

  • Anonymous Jan 10, 2009

    I thought I was the only one having this problem thinking maybe I did something wrong. My Zen froze while I was listening to a song. I left it on because it wouldn't turn off so the battery died and when I turned it on at first it would just say low battery, then it started rebuilding. It's been rebuilding for the last 2 days and it's still in the same spot.

  • Jose Trujillo Jan 11, 2009

    It freezes on the rebuilding spot and won't move from were it is. My computer now doesn't reconize my zen and it won't turn on or turn off unless i connect it to my computer and still then it just still just stays the rebuilding freeze.

  • Anonymous Jan 12, 2009

    My Creative Zen freezes in rebuilding

  • annj_g80 Jan 14, 2009

    Got the same problem. I tried to re-install firmware... twice. Still no change. Sometimes it work for a few hours. Then it freezes but I can still shutdown. But it won't start unless I either do a scan or a re-install or anything.

    By the way. Is it normal to finish a scan after like 1000%?

  • willtard Jan 28, 2009

    i have the same problem, it freezes when "rebuilding". It turnes on and off but i can't do anything with it even when i hook it up to my computer. Please help my e-mail is

  • Anonymous Feb 07, 2009

    I have the same problem as well...
    I went to plug it in my computer and when I looked at the screen it said "rebuilding". It's been stuck on the same spot for awhile. I tried reseting it with a pin and it turned off. But when I turned it back on it immediatly went back to the "rebuilding" screen, and it's been stuck there ever since. It sucks.

  • stanleymalik Feb 11, 2009

    i just added some new songs on my zen and now it freezes when i try to play any songs

  • Anonymous Feb 17, 2009

    Someone mentioned earlier to push the reset button with a paper clip while holding down the play button, then turn on the power.

    I was able to clear it of that issue an reformat, but now I have to reload my music. Good thing I have an external hardrive with the music.



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My Zen locked when I turned it on. It wouldn't play the track the screen was on so I pressed the reset button and turned it on again. It was then still locked on the same track so I tried turning it off which then froze as it was shutting down. After another reset it went through the rebuild screen then locked again. I then used the above fix (pin in reset, then hold play and power switch down). Taking me into the kind of bios screen I formatted the contents. Then added my library again. It's now working fine.
This is the second Zen I've had because the first one had the same problem so I took it back without trying to fix it. Both times the problem occured when I had my Zen plugged into my car stereo auxiliary jack whilst switching the ignition on in my car. I can't understand why this would cause the problem but I'll avoid doing that in future.

Posted on Mar 26, 2009


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