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DVD drive will not record

I have a Toshiba Satellite A-70 notebook running Windows XP SP3 with a Matshita UJ-820S DVD Multi Recorder. I have never been able to record on blank DVD's. It reads CD's, DVD's, and blank CD's. Will not recognize blank DVD-R. I have contacted Toshiba twice and have not gotten anywhere. When I have used Real Player Plus to try to record on blank DVD-R I get a error message saying "No media capable of recording DVD content could be found". The drive in My Computer changes from DVD-RAM to CD Drive when I insert a blank DVD. Thank you for reading this.

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