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The door isn't lining up right when it's closed. I suspect you have been putting heavy stuff on the door racks, like several 2 liter soda bottles or gallon jugs of milk. Over time the door will sag from the weight until it won't stay closed.
James, not sure I understand your message when you say both lights go off, but later say lights begin working. Do you mean they go off when you push the buttons at the door? And when you say no cold air comes from the freezer, is the freezer door closed? See if air begins flowing with freezer door open. If so it would indicate the return air path from the refrigerator to freezer is blocked.....damper staying closed or evaporator coil frozen up. The return air path has to be open to allow the freezer to keep sending out cold air to refrigerator when freezer door is closed. You might thoroughly defrost to make sure coil is not frozen.
If the door button for the refrigerator light is bad it can signal that the door is open all the time, so the freezer will never send cold air to the refrigerator. And that will be good news. Door switches are cheap. If you don't have a volt meter and know how to check switch, just remove the door switch from the refrigerator, leaving wires dangling, and close the door with a thermometer inside to see if it begins cooling (or just wait a while) I had that problem a year ago and was happy to find a bad door switch. More often it's a frozen coil, and that can be more expensive to fix. Sometimes you can discover a bad switch by pushing in the door button and the light stays on, but it doesn't sound like your situation.....sounds more like a frozen coil. If so, maybe all this extra information will help someone else.
There should be a light switch inside each compartment, depress them with the door open one at a time, locate the bad switch and disconnect it. You can remove the bulbs too. Most of the problems with bottom freezer are the door, they seem to not get closed properly and they get heavily frosted, once frosted they seem not to close correctly and cause the lights to remain on.
I would look for the problem with the door closing or the door switch failing.
there is two bolts oin the very front of the unit behind the kickplate the oiu can turn clock wise until there is a slight tile toward the back of the unit so that the cams on the doors will have a little bit of gravity to helop them stay shut.
Remove the center grill of the top grill and shut the power off and back on, the lights should reset
When the lights are working open the Ref door then close the freezer drawer, watching to see if the light in the freezer shuts off. It should shut off when the freezer is about 1" from closing. If it stays on until the door is fully closed then there is a problem with the light switch in the freezer.
Normally when you leave the doors open until the lights shut off, it should reset when both doors are closed
OK LOOSEN THE HINGE THAT SUPPORTS THE FREEZER DOOR.IT'S ON TOP AND HAS 3 SCREWS .JUST LOOSEN AND NOT REMOVE THEM.NOW LIFT UP THE DOOR UNTIL IT LINES UP EVEN WITH THE OTHER DOOR.AT THE SAME TIME TIGHTEN ALL 3 SCREWS. YOUR DONE!!! PLEASE RATE THIS. THANX!!