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My dell pc wont reboot. keeps looping back to ''welcome'' screen.

System kept freezinf after installing new version of iTunes. Recently updated Adaware and Spybot - didnt finish properly. When we attampted to reboot, above problem arose.

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  • Drew Bubser Dec 27, 2008

    I tried this - all versions of safe mode bring me to the "welcome" screen and I keep looping from there. 

  • Drew Bubser Dec 29, 2008

    Thank you. We did repair using Windows XP cd. Worked. !!


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Reboot in safe mode hold f8 key while booting. then go back and restore your session before installation. then reboot

Posted on Dec 27, 2008

  • David Johnson
    David Johnson Dec 27, 2008

    Hiren's boot cd is what you need, you can manually from dos switch your restore file so it will restore to an earlier date, provide of course you have auto back up on on your system. It is not real complicated but does require some basic dos knowledge.

  • David Johnson
    David Johnson Dec 27, 2008

    use your windows xp cd. Boot the computer from cd. When "windows set up" appear, press F10 to activate the recovery console. After Recovery console active , we will asked : Which Windows installation would you like to log on? Usually the answer is 1 then press enter. At the prompt, type chkdsk /r. This will repair and recover your disk. Hope it'll help..


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After getting into a couple of websites such as Yahoo,, this problem crops up. Some other sites are not affected. Pls enlighten me how to solve this.

If I understand you correctly you are having issues with unwanted "pop-ups" in your web browser?
Once spyware infects your computer it can create havoc on your system with pop-ups, random website redirecting and more.
I typically use three (free) programs and scan my computer about once a month to keep things running smooth. You should notice an improvement after the scans (which will take some time, be patient)

When installing these be aware of the installation options (sometimes they want to install a new search bar etc, you can disable these options)
Also after installation update each database to ensure you have the latest versions
Run each once separately and reboot after each one for best results.

I hope this helps,

Mar 11, 2011 | Computers & Internet

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Do you sell security (antivirus,antispyware,firewall ) if not which is the most compatable ?

Check out (by cnet). I recommend two free programs. Look for and download Malwarebytes Anti-Malware 1.46 and also download Spybot Search & Destroy 1.62. Install both programs. Then make sure to check for updates and the latest virus definitions.

Reboot your computer and while it's beginning to boot up, press the F8 key to bring up the option to run the PC in "safe mode." Continue booting up the PC in safe mode. Run Malwarebytes first, choose the "quick scan" option. Use the program to elimate any threats found. It may require a reboot to complete the removal process. If so, reboot. After finishing with Malwarebytes, reboot PC again and once again enter safe mode. Run Spybot and when it's finished use the program to eliminate any threats it may find. Spybot may not be able to completely eliminate viruses active in memory and may ask you to let it run again on startup. If so, answer yes and reboot. After the scan(s), use the program to remove any of the threats.

You may also want to download AVG or Avast. They are also free (or at least have free versions) and are very popular.

Hope this helps.

Oct 06, 2010 | Computers & Internet

1 Answer

Ipod stuck on Connect to Itunes

    Complete a Regular Restore
  1. Back up your iPod Touch's data to your computer before the restore to prevent losing data. You'll need to reinstall it after the restore process.
  2. Connect to the Internet and install the latest version of iTunes from the Apple website.
  3. Make sure your iPod Touch is connected to your computer.
  4. Pick "iPod Touch" in the Source pane of the iTunes program.
  5. Click on the Summary tab.
  6. Choose "Check for Update."
  7. Select "Restore" and follow the instructions to finish restoring your iPod Touch.
  8. Complete an Advanced Restore
  9. If following the steps in the previous section did not work, follow these steps to perform an advanced restore. Turn off the power on the iPod Touch.
  10. Plug the iPod Touch into your computer.
  11. Power on the iPod Touch.
  12. Press the "Home" and "Sleep/Wake" buttons together for 5 seconds until the Apple logo appears.
  13. Release the "Sleep/Wake" button but continue holding down the "Home" button. The iPod Touch should reboot, and iTunes will notice the iPod Touch in recovery mode.
  14. Return to the above section and follow those steps to restore your iPod Touch.

Sep 25, 2009 | Apple iPod touch

1 Answer

Itunes 8 won't open up

It is recommended to disable the anti-virus during the download. Simply because there are so many different anti-virus software versions available and they can (and sometimes have) caused iTunes to not download correctly if at all.
Your OS is your Operating System. IE: windows xp 2002 If you do not know what service pack you are running you can check it by opening your start menu and right clicking on My Computer. When the drop down appears, click on Properties. Here you will see
Microsoft Windows XP Home Edition Version 2002 (SERVICE PACK SHOULD BE LISTED HERE)
if its not service pack three then you need to update your operating system.
You can do that by clicking on the Automatic Updates tab. Make sure that Turn off Automatic Updates is NOT selected. I prefer the middle option of letting me pick which updates to install or not install personally.
I would do the check on your OS before uninstalling and reinstalling iTunes for sure though. Let me know how it goes :)

May 06, 2009 | Apple iTunes

1 Answer

Minimizing screens - multiple

Personally I think that Avast might be your best bet and it is free. Avast is like AVG, however from my experience I have seen Avast catch a lot of virues that AVG didnt catch. Also another thing that you need to do is run Spybot or any other spyware cleaner in Safe Mode, this way the viruses or spyware wont re-install themselves while you are running the scans. To download avast, just go to and download/install the home edition. Once you have downloaded and installed it, let it run a boot-time scan ( it will ask you this when you first install Avast ). Also you try other spyware cleaners such as adaware ( and/or Windows Defender ( BTW, if you decide to run AVG and Spybot in safe mode and dont know how to get into safe mode, do the following:

1. At boot-up, continually press F8 until a list comes up
2. Choose Safe Mode from the list

Let me know if this helps you out.

Serge C.

Mar 30, 2009 | Microsoft Windows XP Home Edition

1 Answer

Computer shuts down when connecting iphone

Try the latest itunes:

- Quit iTunes if it's currently open.
- Visit Apple Downloads to see if there are newer versions of iPod Updater (this contains software for all models of iPod) and iTunes than what's installed on your computer.
- If there are newer updates available, download the Windows versions of the updates, then run the installers on your computer to install the updates.
- When it's finished, iTunes will already be updated, but you'll need to run the iPod Updater to update your iPod, so connect your iPod to your computer.
- On the Start menu, point to All Programs, point to iPod, point to iPod Updater, then click the latest iPod Updater.
- Click the Update button to update the software on your iPod (if the Update button appears unavailable, your iPod is already up to date).

If it still fails, remove the automatic restart from windows:

Go to Start -> Control Panel -> System
Go to Advanced
Under the Startup and Recovery section, click Settings...
Under System Failure un-check "Automatically restart"

Feb 11, 2009 | Apple iPhone Smartphone

2 Answers


Does yr system has a any virus protection on it if not or if u do, u can download yr Microsoft mcafee enterprise edition that works very fine so maybe u should try that...and run a full scan and tht should do the trick...

Jan 10, 2008 | Dell Inspiron B130 Notebook

1 Answer

Apple iPod Shuffle song loading

using the original CD that came with my iPod and magically fixed everything! Had to re-install iTunes

Oct 19, 2007 | Apple iPod shuffle MP3 Player

2 Answers

Got a virus, Norton 2006 expired

Go to and search for "avast home edition" or "AVG anti-virus free edition". Both are free and are excellent. Install and scan away. I used to use Norton exclusively but the past couple years I have had problems with it on a number of clients computers. I also recommend "spybot-search and destroy" and "adaware". These are also free and excellent. Many times these days what you think is a virus is actually spyware that is hijacking your browser and your system resources and jamming up your internet connection. Run the Anti-virus first, then spybot, then adaware. They will detect many of the same things, but sometimes only one program will pick up your issue and actually fix it. Spybot and adaware will also come up with a box while installing or running that says it detected your other spyware or antivirus programs and that it may cause a problem, but I have never seen any actual interference. If you still have a problem after this, head over to   there are amazing people there who will walk you through anything.

Oct 10, 2007 | Compaq Presario 700 470024-192 Notebook

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