Question about NEC Electra Professional ETW-16DC-2

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NEED TO KNOWN WHICH NEC SYSTEM I HAVE

THE SYSTEM IS LIGHT TAN AND AIR VENT ALL AROUND HAS DARK GRAY PHONE THE CABINET IS TWO PIECE WITH THE COVER THAT LIFT OFF BY REMOVING 2 SCREW ONTHE BOTTOM LEFT AND RIGHT

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If your question is what specific system you have, it is the NEC Electra Professional. If your main control box (called a KSU - Key Service Unit) is a plastic cabinet, you have the Level 1 system. If your KSU is metal, you have the Level II (2) system.

Posted on Dec 27, 2008

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2 Answers

HOW DO YOU CHANGE THE HOLD MUSIC ON A NEC PHONE SYSTEM


It depends on the system type. some are built in and done through programming. others are connected viz an rca jack on side of the cpu cabinet. post what type of system you have.

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Program 4-18 in system programming is where this is done. The IPK II uses the same cabinet so if you have that system this wont work.

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Function


If your main system cabinet (in some closet somewhere) is plastic, you have the NEC Electra Professional Level I system and the DND cancel procedure is <FNC>, 60, <FNC> when the phone is idle. If your main system cabinet is metal, you have the NEC Electra Professional Level II system and the DND cancel procedure is <FNC>, 69, <FNC> when the phone is idle. You can also press "42" while hearing intercom dial tone. The most common cause of accidentally setting DND is by dialing "40" while hearing intercom dial tone (Level II system).There is a slim chance your main system is not the Electra Professional series. If either of the above do not work, let me know.

Jan 15, 2009 | NEC ETW 16DC-1 Corded Phone

1 Answer

I don't know how to use redial


The Last Number Redial feature is invoked by pressing the <LNR/SPD> button then the "*" (asterisk). This is true whether you have the NEC Electra Professional Level I or Level II system. To know what other features are available depends on the system. If you know where your main control box (KSU-Key Service Unit) is, the Level I system has a plastic cabinet, the Level II system has the metal cabinet.

Jan 02, 2009 | NEC Electra Professional ETW-16DC-2

1 Answer

How to I forward incoming calls on my phone to a cell phone 3?


Call forward, off-premise is available on the NEC Electra Professional phone system if you have the Level II system (metal cabinet, not plastic) and you have system software level 700 (7.00) or higher. To get your system software level, press <FNC> - 3 from any display telephone when idle. The procedure to forward is (with phone idle): press <FNC> - dial 60, dial trunk access code (usually - 9), dial telephone number, press <FNC>. Additionally, your station class must be set to allow this feature (by default it is not allowed) and you may need trunk-to-trunk capability turned on in system programming (which is also, by default, not allowed). Hope that all helps.

Dec 30, 2008 | NEC Electra Professional ETW-16DC-2

1 Answer

NEC Electra Professional Level I Upgrade


The NEC Electra Professional Level 1 has a maximum CO line capacity of 8 in any configuration. If you need more outside phone lines, you will need a different system. If you need to limit cost as much as possible, the cheapest avenue would be to upgrade to a used Electra Professional Level II. That way you can still use the same telephone instruments, but ALL cabinet hardware would be different. Also, you can only get to 8 outside lines if you have software level 3.00 or higher by using the COI-C(2A)-10 card. To verify which software version you have, I think you press FNC(3) on sta. 10 ( or the first station in the system). If that doesn't work, let me know, and we can access the system program to verify version number.

Dec 29, 2008 | NEC Electra Professional ETW-16DC-2

1 Answer

Message Lamp does not light


This will be a two step answer. Walk to any other extension and dial *701 plus the extension that doesn't work. If it lights the message waiting lamp (of course it will), then please look for your voice mail system cabinet. It may be black, with a dark blue cover the same as the TDA phone system. Part numbers would be TVA-50 or TVA-100.

If all of the above is true, you need to do some notification programming in the voice mail system. Do you have the programming software if it's a TVA?

Carl

Dec 22, 2008 | Panasonic KX-T7630 Corded Phone

1 Answer

Need Lucent MLX-20L Manual


Every single manual is avalable from the Avaya website. The cabinet in the back room is either off-white or gray metal. If it's an off-white one, it's probably a Legend. If it's gray metal, it's a Magix. The manuals are HUGE. Most of my customers have an 8 1/2 x 11 Administrator's guide, and a little spiral bound set user's guides, both for the console and the MLX-28DP phones.

Search around your place and see if someone has one squirreled away.

Carl


Dec 09, 2008 | Lucent Merlin Legend MLX-20L Phone

1 Answer

Manual


Getting manuals are pretty easy at www.avaya.com.

Wander into your back room and look at the white or gray cabinet for the phone system. In the center of the cabinet, or the flat pack unit mounted on the wall will be a Partner phone system. The processor card is in the center and it has numbers on it, ie (ACS 3.0/Partner II, or something).

That's the manual you need. Search for Partner ACS and you will be overwhelmed with choices.

Good Luck.

Carl

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NEC Dterm 80


NEC Dterm 80 phone, 1 ext. is blinking and we can't get it to turn off. It shows a busy signal when you try to call it.
Help it is the owners phone!!!

Sep 29, 2007 | NEC Dterm DTP 16D-1 Corded Phone

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