Question about Fantom Titanium II (TFD500C16) 500 GB USB Hard Drive

1 Answer

SimpleTech 500GB USB External HD computer freezes w/ Windows 98

I received a SimpleTech External Harddrive for Christmas LAST year and was so frustrated with it that I gave up. Unfortunately this wasted the lousy 1 year warranty. Basically when I plug the unit into my USB port my computer becomes almost frozen. When I try to access the drive in "my computer" it is not there for quite some time (15 minutes or more) then miraculously the drive is there. Then if I click on it to see what is on the drive it freezes up that window and the window will say "not responding" and I have to close the window which also takes forever (10 minutes or more). I have tried plugging it into other computers which did the same thing. Mine only came with a single USB cord and an AC adapter so it has to be plugged into the outlet to have power. I have read the FAQ on the SimpleTech website which are sad to say the least. There is no good troubleshooting at all. Based on the other people on this forum it looks like this product has a lot of issues. Has anyone else had these problems? Did you find a solution? I am interested in the person with the different AC adapter making it work. The power light does come on and my device manager registers the drive as soon as it is plugged in so I know it is working, but I just don't know why it is freezing up my computer windows.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 6,831 Answers

Body { background: #FFFFFF; margin: 0px; padding: 4px; font-family: arial, verdana, sans-serif; font-size: 10pt; } p { margin:0px; padding:0px; } .spwrap { background: transparent url(../wysiwyg_rte/misspell.gif) repeat-x scroll center bottom; } Hello

Okay , so there are some steps to figure out what is wrong with your external.

Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".

If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.

Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.

Now , if the problem is with the casing , there are still 3 possibilities.

  1. The USB cable between the drive and the computer may be damaged.
  2. The circuit board which connects your drive to the interface of the external may be blown.
  3. The power supply (if applicable) may have a blown transformer.
The latter is the easiest to diagnose , does your external light up at all when you plug in the power? If not , then this is probably your problem. On the bottom of the adapter is a label which you will be able to use to have a new adapter made at your local electronics shop and this will cost about $30 max. They will also be able to test the adapter with a clamp meter to see if this is really the problem and this should be free.

The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.

The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.

A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.

I hope this solves your problem and please reply if you need more help.

Kind Regards
Andrea

Posted on Sep 27, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

HP windows 8 does not recognize simpleteck hard drive


I purchased a SimpleTech SimpleDrive Pininfarina 500GB External USB 2.0 Hard Drive - Onyx for my Vista machine and all was well. Then I purchased a Windows 7 machine. It would not recognize the devise. I contacted SimpleTech only to be told my model cannot be used on machines newer that the Vista. Recently I purchased a Windows 8.1, did a little research, plugged the SimpleTech into the 8.1 and reformatted it using the Windows feature. The SimpleTech is alive and well on my 8.1.

Aug 02, 2013 | SimpleTech SimpleDrive Pininfarina 500GB...

1 Answer

Won't recognize external hd


If you have a SimpleTech SimpleDrive connected to your computer and you're experiencing problems with the external hard drive, there may be several reasons why it's malfunctioning. Troubleshooting your computer can help rule out common problems and the possibility that the hard drive may be defective. If you recently purchased the device and suspect there is something wrong with it, return the defective drive to SimpleTech or the reseller for a replacement. Incompatible USB Port Problems SimpleTech SimpleDrive plug and play options makes it easy for you to connect the device to your computer. But you may encounter problems if your computer's USB (Universal Serial Bus) ports are not compatible with the external hard drive. Make sure your ports are powerful enough to operate the drive. USB 2.0 ports are recommended, but if you're using an older computer with 1.0 ports, the hard drive will function much slower or you may receive an error message that the device is not compatible with your system. b> Missing External Drive Letter If you're unable to find the SimpleTech external hard drive's letter on your desktop after you have installed the drivers for the device, it's possible that the external drive may be assigned to another drive. Sometimes, the hard drive is assigned to a network drive and you may need to manually change the drive's letter in Disk Management. b> SimpleTech SimpleDrive Incorrectly Formatted b> SimpleTech SimpleDrive is normally pre-formatted for Windows NTFS (New Technology File System), but Mac users may need to copy the backup software and reformat the external hard drive for FAT32 or Mac OS to be able to use the external drive. If the external hard drive is not formatted correctly for your system, it may not function or work properly. b> External Hard Drive Inaccessible If you receive an error message that says "Drive Inaccessible," the SimpleTech SimpleDrive may not be able to read the service area of the platter. If the external hard drive emits a loud or abnormal sound, this could mean the device is failing.
Test the drive on another computer to see if it is working properly. Otherwise, the external hard drive's surface area may be damaged or corrupted.
Replacing a Defective Hard Drive You can return a defective hard drive that is under warranty to SimpleTech. The manufacturer will exchange the device if the seal is not broken. But if you break or tear the seal on the case, any warranty claims will not be accepted and the device will be returned back to you. SimpleTech will only accept the device if you contracted a commercial data recovery company to retrieve critical data from the external hard drive and the seal needed to be broken. Before returning the defective drive, you will need to secure a RMA (Return Merchandise Authorization) approval number from SimpleTech and furnish any invoices or documentation regarding the data recovery company's services
or if its a usb external drive you might need a usb 3 card installed on your computer your computer might not have enough usb output power USB 3 card will provide more power when needed to the device to gain maximum throughput and conserve power when the device is connected but is idling http://blog.premiumusb.com/2010/09/usb-2-0-vs-usb-3-0/ these can be purchased on Ebay cheap and easy to install http://www.ebay.com.au/itm/PCI-e-PCI-Express-USB3-0-Card-new-NEC-720200AF1-chipset-/330608109325?pt=LH_DefaultDomain_0&hash=item4cf9c7670d for roughly $9 or $10free postage Hope this helps.

Dec 11, 2012 | SimpleTech SimpleDrive Pininfarina 500GB...

1 Answer

I have a pininfarina simpletech 500GB usb external harddrive that does not show up in the My Computer folder of Windows Explorer. Tried hooking it up to a different computer with the same results; no...


If it is a new hard drive then it needs to be formatted. You can do this by going into your start menu - control panel - administrative tools - computer management - disc manager. I could be a little off on the wording as I don't have my computer handy, but in the disc management you should be able to right click on the drive in here and choose format. This will format the drive to be used. I hope this helps.

Sep 10, 2011 | SimpleTech SimpleDrive Pininfarina 320GB...

1 Answer

My computer will not recognize the external harddrive so I can't access it


Connect it to a different computer. If it is not recognized, then it has a problem.
If it is recognized, then your computer has a problem recognizing it.

Apr 10, 2011 | SimpleTech SimpleDrive Pininfarina 500GB...

1 Answer

SimpleTech SimpleDrive 640 GB external USB harddrive wont turn on


Loose connection inside the Drive case. Remove drive and check internal wiring.

Dec 23, 2009 | SimpleTech SimpleDrive Pininfarina 500GB...

1 Answer

Lost instruction booklet fo simpletech 250 ex hd


The drive is USB. To access the drive, plug it into a USB port of the computer.
The drive should be recognized by the computer.
I am not sure about Simpletech, however, most drives do not have an "instruction book".
What are you looking for in this documentation?

Dec 14, 2009 | SimpleTech SimpleDrive Pininfarina 500GB...

1 Answer

500Gb SimpleTech Ext Drive No Power


Hello.
It sounds like you might have a problem with the power supply.
I have seen MANY external hard drives with failing power supplies. Take it to the store you purchased it from for a check up, it should still be under warrantee if its only 3 months old.
Good Luck!

Jun 17, 2009 | SimpleTech SimpleDrive Pininfarina 500GB...

3 Answers

Power is present, usb is connected, computer is not recognizing the external harddrive


I just had the same problem with my simpletech 500GB. Was working fine and then all of a sudden it wouldn't show up. I was trippin out thinking I might lose everything. After reading up and looking for answers nothing worked no where. So I prayed and asked God to help me figure this out because I had put all of our family pictures in the hard drive and would lose them all if it no longer worked or I would have to re format. Long story short, a few minutes after praying to the Lord Jesus, I got a thought in my head to follow the instructions on the box about installing it. Unplugged everything and then proceeded with the 1,2,3. Plugged in the usb to the hard drive, plugged it to the computer and then I plugged the power box in and low and behold the external hard drive showed up as when I first did it a few days ago. Thank you Jesus for the simple answer on the simpletech. I hope this is helpful to someone out there who is pulling there hair out like I was for a few hours. God Bless all and may the Love of Jesus impact and save your life. HE'S COMING SOON! Be ready

Jan 20, 2009 | SimpleTech SimpleDrive Pininfarina 500GB...

2 Answers

Simple tech 500gb usb hard drive


Youve damadged the harddrive, is the harddrive spinning or making any noise?

Jun 16, 2008 | SimpleTech SimpleDrive Pininfarina 500GB...

Not finding what you are looking for?
Fantom Titanium II (TFD500C16) 500 GB USB Hard Drive Logo

98 people viewed this question

Ask a Question

Usually answered in minutes!

Top Fantom Hard Drives Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Cindy Wells

Level 3 Expert

4759 Answers

Jim Goldsmith
Jim Goldsmith

Level 3 Expert

1869 Answers

Are you a Fantom Hard Drive Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...