Question about Fantom Titanium II (TFD500C16) 500 GB USB Hard Drive
I received a SimpleTech External Harddrive for Christmas LAST year and was so frustrated with it that I gave up. Unfortunately this wasted the lousy 1 year warranty. Basically when I plug the unit into my USB port my computer becomes almost frozen. When I try to access the drive in "my computer" it is not there for quite some time (15 minutes or more) then miraculously the drive is there. Then if I click on it to see what is on the drive it freezes up that window and the window will say "not responding" and I have to close the window which also takes forever (10 minutes or more). I have tried plugging it into other computers which did the same thing. Mine only came with a single USB cord and an AC adapter so it has to be plugged into the outlet to have power. I have read the FAQ on the SimpleTech website which are sad to say the least. There is no good troubleshooting at all. Based on the other people on this forum it looks like this product has a lot of issues. Has anyone else had these problems? Did you find a solution? I am interested in the person with the different AC adapter making it work. The power light does come on and my device manager registers the drive as soon as it is plugged in so I know it is working, but I just don't know why it is freezing up my computer windows.
font-family: arial, verdana, sans-serif;
background: transparent url(../wysiwyg_rte/misspell.gif) repeat-x scroll center bottom;
Okay , so there are some steps to figure out what is wrong with your external.
Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".
If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.
Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.
Now , if the problem is with the casing , there are still 3 possibilities.
The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.
The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.
A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.
I hope this solves your problem and please reply if you need more help.
Posted on Sep 27, 2010
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Sep 15, 2013 | SimpleTech SimpleDrive Pininfarina 500GB...
Aug 02, 2013 | SimpleTech SimpleDrive Pininfarina 500GB...
Dec 11, 2012 | SimpleTech SimpleDrive Pininfarina 500GB...
Sep 10, 2011 | SimpleTech SimpleDrive Pininfarina 320GB...
Apr 10, 2011 | SimpleTech SimpleDrive Pininfarina 500GB...
Dec 23, 2009 | SimpleTech SimpleDrive Pininfarina 500GB...
Dec 14, 2009 | SimpleTech SimpleDrive Pininfarina 500GB...
Jun 17, 2009 | SimpleTech SimpleDrive Pininfarina 500GB...
Jan 20, 2009 | SimpleTech SimpleDrive Pininfarina 500GB...
Jul 12, 2011 | Fantom Titanium II (TFD500C16) 500 GB USB...
Jul 18, 2010 | Fantom Titanium II (TFD500C16) 500 GB USB...
98 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: