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Your battery is faulty, probably caused by the non tomtom charger.
Ring tomtom on 08451610009 as the unit is 6 months old and they will repair it free of charge. DON'T tell them about the other charger.
White lined screen is a battery problem
It appears that the battery will not hold a (good) charge anymore. If it is still under warranty, contact TomTom to address that problem. They may replace the unit for you. It is not unusual for (rechargeable) batteries to loose it's capability to hold a good charge if it is plugged in (to a power source) all the time, even while it is not in use.
First check the charger connection. If an alternative charger is available test different chargers.
If the Tomtom is starting, then try first resetting your TomTom.
To reset the TomTom follow the instructions on TomTom website, clicking here: TomTom, portable GPS car navigation systems - Factory reset . If the Nav is still freezing or is dead after reset, then there is an internal fault. In both situations the alternatives are going to a TomTom shop or calling the TomTom service number listed on manual and following the instructions given by their representatives. If the unit is completely dead, as a first thing better going to a TomTom shop and asking to test a different charger. The charger can also be tested at home using a multimeter on charger connector. Regards.
Jun 11, 2009- Like I said before,we tried to power it up,even with the power supply hooked up, didn't start.I searched your site and found this. It worked. I pluged the charger in for power, green light on now,hold down the right hand lower corner of the screen (the screen itself) and while holding the corner down then hold down the ON button.The person who submitted this also said that it would reset the tomtom to the original setup that it was delievered with. We lucked out, our data was still there and working. By the way our battery was way way down. I wish I remembered the person who gave this solution, because he really deserves a BIG THANK YOU, and your site also THANKS. We would of throwed the thing away.How many were throwned away? THANKS BOB
Unfortunately it sounds like when the car charger went bad it also did in the board on your tt. It would be cheaper to just purchase another unit than to get this one repaired out of warranty. My advice would be to sell it on ebay. People buy these all the time for spare parts.
Hope this helps
Hi , Its likely you have a faulty charger putting too much voltage out , or , your car cigarette charger socket is dirty or similar causing intermittent supply and resulting in voltage spikes going through the charger and into the TomTom .... or ... spikes caused when starting your car whilst the charger is plugged in. The tomtoms are very sensitive to any overvoltage and it blows 2 IC's inside the TomTom. The car chargers are also known to put out overvoltage when they go faulty , it's quite common. Some car alternators dont regulate their voltage very well at the point of starting the engine so it's probably worth having this checked by an auto electrician. Cranking the engine cna also cause the starter motor to act like a generator just at the point where the engine fires and this then results in a voltage comming back out of the starter motor and into the cars wiring. Your TomTom charger should cope with this but it is possible that any spikes manage to get past the charger and into the tomtom. if you have had one TomTom blow using any particualr charger unit , then don't risk using that charger on a different TomTom uless you have that charger checked for correct voltage.
For the guest comment .............. The Blue Tooth will not have caused the problem you are reporting , thats just a coincidence. The problems of having buttons highlight themselves and the touch screen not working properly is a fault with the membrain on the tomtom screen . Could be a fault on the membrain or just dust and dirt particles trapped under and around edge of the screen bezel ( plastic screen surround ). Try clipping out the bezel and see if theres any dirt around edges of screen . If there is , be careful how you clean that dirt / dust out. ... Good luck
Are you using a generic charger? or the official TomTom one? While they might all be 12v output (car)- 5v input (unit end) they are different ampages etc. If you are using a generic car charger then a lot of GPS units consider it to be a computer and so goes to docking/sync mode.
The unit may only sound the voice properly if you running off a tomtom charger.