Question about Gateway (5500652) (  5500652) DVD Drive

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No sound when playing DVD with Windows Media player

On my Gateway laptop I can play CD's and other audio files using Windows Media Player; but when I try to play DVD's I only get the video portion, no sound.

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  • 1,314 Answers

Try a program called PowerDVD. Or look for a free DVD player program. Windows Media Player has problems playing DVDs sometimes (not to mention a host of other problems) so I always recommend another program for DVD viewing.

Posted on Dec 27, 2008

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There is no sound, dvd picture is clear


You failed to mention the player type. Is it a computer/ Laptop or a standard DVD player? If you are referring to a computer/ Laptop, check to see the player is compatible - able to play the file format (video and audio) Standard Windows Media Player sometimes cannot play certain file formats. Try a different application... eg. VLC or DOMM etc.

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Annoying crackling whilst playing audio.


Try VLC media player. Or a different one than what you have now

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Cant play cd audio but will play dvd


ALL CD's or just one CD? Depends on the file format and the Media Player. Have you tried another Media Player? Does the CD work in another Computer? Did you make the CD? What is the Media on the CD?

Mar 21, 2013 | Sony VAIO VPCCW21FX Notebook

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I have this message apprear on my laptop when i try and play sound "Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device...


try playing the sound file with other media players, if still not playing reinstall ur audio driver either by dowloading the driver from internet or by installing it from ur driver cd.
if ur audio device driver is integrated or plug n play device then,
step 1:open control panel
step 2:open 'sound speech and audio devices'
step 3: in the property menu of audio devices select drivers from the tab
step 4:select uninstall driver.
step 5: restart ur computer and the audio device will be reinstalled.
if it is the problem with ur windows media player, then step 1:select option/preferences from the menu.
step 2:select devices from the tab.
step 3:test all the devices by selecting each one at a time to play ur sound file.

Jun 19, 2011 | Acer Computers & Internet

1 Answer

My acer laptop was formated, since I got it back I cant play any dvd nor cd... I do have media player but message appear stating that the following files cant be played..


Yes, you have missed the codec files.

Download "Windows essentials Codec pack", below is the link

http://download.softpedia.ro/dl/7dd4bba62e0c22582981d1a9546796dc/4b45cc15/100071211/software/MULTIMEDIA/VIDEO/DIVX/WECPSetup.exe

Install this, you will be able to play almost all files in your windows media player.

I recommend you use VLC player, it can play any file formats both Audio or Video without any Codec and moreover it's completely open source. Below is the VLC player download link

http://www.videolan.org/mirror-geo.php?file=vlc/1.0.3/win32/vlc-1.0.3-win32.exe

That's it

Rate this Solution.

Jan 07, 2010 | Acer Aspire 4315 Notebook

1 Answer

No audio file will play on WMP, no dvd or audio disk will play...


Windows Media Player cannot play several files in the playlist. This might be caused by one or more problems.
To find information about the specific problems, click the Now Playing tab, and then click the blue or red icon next to each file in the List pane.
In some cases, you might encounter this error message if there is a problem with your sound device, such as a sound card or sound controller. For example:
  • Your sound device requires an updated driver. To determine if an updated driver is available, see Windows Update or see the sound device manufacturer's Web site.
  • Your sound device is not functioning properly. To troubleshoot the problem, see Windows Help and Support or refer to your sound device's documentation.
  • You do not have a sound device installed on your computer. Install a sound device, and then try to play the file again

Mar 31, 2009 | HP Pavilion dv6000z Notebook

1 Answer

Gateway Notebook Model MT6840


go to microsoft.com and download media player 11 and its updates. this way you can update and repair your computer all at once

Jun 01, 2008 | Gateway Computers & Internet

1 Answer

Cannot play audio CD's


try re-adding all audio cd songs in to you WMP11. Instead of playing what already in there.

Go to now playing and try adding all tracks into it.

Apr 27, 2008 | Gateway 500XL PC Desktop

1 Answer

Playing a dvd with an hpr extension


Why don't you try to play the cd with a different type of media player....?Why don't you try media player classic or Windows sound recorder.... When I get this type of prob. I use VLC media player...

Jan 06, 2008 | Adobe Photoshop 7.0 for PC

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iTunes can no longer find my CD burner. Using a gatewayM-1631U laptop, with windows 7 x 64 home premium edition. (See additional details below). I use iTunes regularly, and as recently as Xmas 2009 was burning music CDs frequently on my laptop. Yesterday I attempted to burn a CD, and iTunes no longer recognizes the installed CD burner. I have not installed any programs to my computer recently, or made any other changes. Today I began investigating the issue. I have tried (not in order) the following - and have not solved the issue: 1. Going to the registry editor and deleting the lower and upper filters associated with the H_KEY_LOCAL MACHINE/SYSTEM/CURRENT CONTROL SET/CONTROL/CLASS 4DE3695 .... 2. Uninstall and reinstall iTunes (9.0.2.25) 3. Repair iTunes 9.0.2.25 4. Looked for updates for the drivers (can't find any) 5. Downloading Gearsoft products I admit that I have not tried Windows Media Player (because I'm committed to my iTunes - I sync with my ipod all the time and listen to it alot). I also realize I may have made the problem worse by some of my attempted fixes. Here is the information gathered through itunes diagnostics: Microsoft Windows 7 x64 Home Premium Edition (Build 7600) Gateway M-1631U iTunes 9.0.2.25 QuickTime 7.6.5 FairPlay 1.5.23 Apple Application Support 1.1.0 iPod Updater Library 9.0d11 CD Driver 2.2.0.1 CD Driver DLL 2.1.1.1 Apple Mobile Device 2.6.0.32 Apple Mobile Device Driver not found. Bonjour 1.0.6.2 (118.5) iTunes Serial Number 2987488CE609EDAB Current user is not an administrator. The current local date and time is 2010-02-05 07:50:22. iTunes is not running in safe mode. Video Display Information ATI Technologies Inc., ATI Radeon X1200 Series **** External Plug-ins Information **** No external plug-ins installed. iPodService 9.0.2.25 is currently running. iTunesHelper 9.0.2.25 is currently running. Apple Mobile Device service 2.50.39.0 is currently running. **** CD/DVD Drive Tests **** No drivers in LowerFilters. UpperFilters: GEARAspiWDM (2.2.0.1), Failed while scanning for CD / DVD drives, error 2380. Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly. Additionally, the device driver says my DVD/CD unit is: Optiarc DVD RW AD-7563A ATA Device Anything else you need to help me figure this out? Could really use help and advice. Thanks in advance.

Feb 05, 2010 | Gateway (5500652) (  5500652)...

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