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Check the volume using the buttons on it and also in your settings/volume limit. If that doesn't work, resync it with iTunes and see if there is a parental control in place preventing music to be played.
I actually managed to fix it myself today with just a plain old screw. Find a screw that fits in what is left of the tip and play with it. It took me 2 minutes! Bring a bit force to the screw and twist it and then pull. It popped out like a soar tooth ;-)