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I am assuming you have trouble answering incoming landline calls from the phone and there is no problem with making outgoing calls on landline. Also I am assuming you are using cell phones and do not have any panasonic handsets.
First thing to check is whether you can answer using the base unit or not. From there on you will have to then check if the cell units are actually working with the base unit. Follow the bluetooth setup instructions and make sure your cell phone is compatible.etc. http://service.us.panasonic.com/opermanpdf/KXTGE260-MUL.pdf
With Panasonic phones the volume of whatever function is active can be adjusted with the arrows button. While it is ringing use the arrow up or down to adjust ringing volume. When off hook (you can hear dial tone or you are on a call) use arrows to adjust handset volume.
There are 2 things that would prevent you from being able to answer a ringing phone by picking up the handset. Your phone has to be ringing, and you need to set preferred line ringing on incoming calls.
The second part is easy. Press PROGRAM 99 and dial 22 STORE on your phone. Now when a call rings on your phone you can pick it up. If you can't, then your phone is not ringing.
With the handset still on hook press the MENU button on the far right of the screen. Scroll down with the arrow key ( bottom right corner of phone ) until you see incomming or outgoing call log. Now press ENTER to view. PLEASE vote/rate this answer if it was helpfull. Thank you
The previous solution only works for older machines. I have the same Panasonic model and this works every time. On your handset, hit the top center button(menu). Touch the arrow down button 7 times. Should say "Initial settings". Hit top right button on handset (display shows this is now the "select" key). Display now shows "Set Answering". Hit top right button again ( select key). Display now reads "Ring Count". Hit arrow down button 2 times. Display now reads "Remote Code". Hit select key again and enter your desired 2 digit remote code. Hit "Off" key. When you call the answering machine from the road, simply enter those same digits. Piece of cake. Enjoy.