Creative zen music will not play on memory card

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experimental status
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ZEN mozaic player 2 GB
firmware 1.03
ZEN attached to USB 2.0
Windows XP SP2
Message "do not disconnect"
ZEN is not being recognized
Check ZEN memory setting
Memory ZEN is set to 0 in MENU>Etras>removable disk
Memory ZEN should be changed to maximum 1.5 GB
ZEN is recognized now
ZEN is ready to do the format command
ZEN can be written to for a maximum of 0.5 GB [internal memory !]
ALERT ! This 0.5 GB is the internal memory
The files written to the internal memory will be erased after
disconnecting !
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access status
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NO ACCES TO MY ZEN ?
1) Get access to ZEN by setting disk memory to maximum
in MENU>Etras>removable disk
2) ZEN should be recognized now
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format status
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1) FORMAT the disk
After formatting !
SET BACK YOUR disk memory capacity to zero [ 0 ]
for fully recovering the disk capacity
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files presence status
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FILES NOT PRESENT AFTER DISCONNECTING ?
SET BACK YOUR disk memory capacity to zero [ 0 ]
- When set to zero you can use the full memory for
writing files to the player !
- When keeping the memory set to maximum you're using
the internal memory and written files are not saved
after disconnecting
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updating + files presence status
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UPDATING FIRMWARE ZEN MOZAIC = MAKING STANDARD MAPS
1) download the firmware that is suited for your computer
Operating System and your type of player from "CREATIVE"
2) Connect player to USB 2.0
and update with the firmware-update
3) Wait until the update is fully completed
4) After the update disconnect the player
5) Connect to USB 2.0 again
6) Check for the presence of the STANDARD MAPS for Music,
Pictures and Video
7) Files can be written into the STANDARD MAPS
8) Written files should be present after disconnecting
9) Files ready for mobile playing on ZEN mozaic now
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CREATIVE support site for fimware / software / userguide
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SUPPORT FOR ZEN MOZAIC ON THE INTERNET
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic

O.K. So you have to click Memory Card and click Browse. The videos should be there if you did that right.

Try going to the memory card option on the main menu, then go to 'Removable Storage', then the Zen should either tell you to connect a USB cord or insert a memory card. Try it, if not I dont know.

Don't lose hope, push the end of a paperclip into the tiny hole at the bottom of the unit. If that doesn't work, do it again while holding the play ad power buttons in at the same time. Yes, I know you need three hands to do this. That should bring up a recovery menu. First try reboot, then try clean-up. Try to avoid the other options if you don't have full back-up of all your music files.

first copy the contents or data to memory card then go for reinstalling the softwar.. this works..

welllllllllllllllllllllllllllllllllll.............................................................................................................................. take it back if u got a warranty. ▲§xT5╝ƒe░¼ó╜¼¼ú←å÷╢∞ýθ!!!!!!!!!!!!!!!!!!!!

i had this problem. i added one track that has never been on my player before and it worked for me. hope this helps.

check this out
http://www.anythingbutipod.com/forum/showthread.php?t=22946

make sure you have the latest firmware

get the latest drives and firware at creative and try the recovery tools
http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?region=1