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Well, there must be a clog somewhere in the system, because as we all know, "Dyson's never lose suction." You haven't mentioned what makes you think there's no suction, or if there's no suction at a particular point, such as the wand/handle or at the floor unit. If you're familiar with your vac, there are a couple of places near the floor end that can be taken off and checked for plugs. Fully 95% of the time when there's a complaint of no suction, it's because there's a plugged up duct or hose somewhere in the system that's causing the problem.
We've had our DC41 for 4 months now and suddenly noticed no suction at the base as well. Base motor works fine.Thought I'd take one last look before sending in for repair. At the base of the attachment hose near the motor is a small red tab. I depressed it and pulled the entire hose off the motor. Sure enough inside was a eyeliner pencil our daughter had unknowingly vacuumed up. I couldn't see it just peering the length of the hose. Even with a flashlight. You don't see mention of the small red tab but it allows you to see close up rather than peering down the hose if something is lodged near the motor. Apparently this pencil prevented the internal hardware to switch from wand to base suction when the handle is reclined in floor vacuum mode. These vacuums have strong suction and they will pull up the oddest things! Hope this helps!!
It sounds as though the hose is blocked. I would recommend following the blockage procedure. If this does not resolve the problem, please call our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.
There should be a sponge like filter in the area of the canister and no this is NOT the HEPA filter. When you find this other filter you will want to bang it off outside and then put it back in and you should be all set.
Because this unit is bagless there are more gaskets to seal the suction portion of the vac. you are most likely missing a seal, can you remove the basket and place your hand near the suction on the vacuum? it is shielded so you wont lose fingers. if there is suction there, look at the bottom of the basket for a gasket, same for the top
Hi there, it sounds as though the wand handle is blocked. To test this, remove the wand handle from the hose and test the suction at the top of the hose. If its strong here, then you will need to remove the blockage from the wand handle. If the suction is still poor, you will need to remove the hose by pressing in the catch on the hose cuff near the base of the machine and removing any blockages.
Wow...this is one of the only "bad suction" examples I have seen. I do know that after I clean my DC07, I have to make sure that the adapter pieces are seated properly, otherwise there's an air gap.
Have you tried connecting the hose instead of the main part? Is suction still bad? If so...then it's the motor. If not, then go back to check the adapter pieces or see where there's a blockage...look harder.