Question about Sony DVP-CX995V Multi-disc DVD Player

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Sony DVP-CX995V responds with "cannot play disc" on every disc

We have had our player for nearly 2 years and never had a problem, it now will not play any discs and says "cannot play disc" across the board.

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  • mmk397 Dec 27, 2008

    Are we able to clean the optical lens or does in need be shipped out for that?

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The optical lens cleaning cds are aavailable in the local shop to clean the dusty lenses.it will hardly cost a dollar to buy a lens cleaning cd along with the cleaning solotion.its easy to use and should be used once a month to increase the life of the lens.

Posted on Dec 27, 2008

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Hi and welcome to FixYa,

Initially, try a CD disc cleaner that is readily available from most audio/video stores and even computer stores. They are designed to look and play like regular discs but with a brush like attachment designed to clean the lens.
Sony DVP-CX995V responds with
Good luck and Thank you for using FixYa.

Posted on Dec 27, 2008

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Try first cleaning the lens with a lens cleaner CD (see here: lens cleaner cd)

If that does not work the unit must be taken apart to clean lens directly or replace lens pickup. In that case better sending it to a repair point.

Posted on Dec 27, 2008

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You need to check, does it load disc properly?
It is possible that optical lens need to be clean.

Posted on Dec 27, 2008

  • Shahid Electronics
    Shahid Electronics Dec 27, 2008

    I can guide you to clean optical lens if you have little technical experience and can open top cover of unit.
    It is not difficult job, rest is your own skills.

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My sony dvp-cx995v


Seems optical lens of unit is causing problem of No Disc.
Clean optical lens with cleaner disc and then try to play dvd.
If still same problem, take unit to local repair shop for fix.

Feb 12, 2009 | Sony DVP-CX995V Multi-disc DVD Player

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Sony CX995v "Cannot Play" message on DVDs but plays CDs O.K.


Hi...
The laser goes thru a different lens arraignment for DVDs.
Take it to a TV shop and have them "blow out" the laser assembly with some CO2 and clean the lens.

Jan 22, 2009 | Sony DVP-CX985V Multi-disc DVD Player

1 Answer

My Sony DVP-cx995v stopped playing DVD's


I had the same "Cannot play" problem - happened suddenly, I don't think I was doing anything unruly at the time.

After checking repair (exchange) prices in excess of $250 from Sony, I decided to open the cover to see if I could see anything wrong - normally a futile exercise with electronics except that in the past I have cleared errant disks that have lodged themselves near the drive/player at the rear of the library.

Upon opening and watching the library try to load and play I noticed the drive itself was not spinning the disk once loaded. It would sit for awhile, thinking about it I'm sure, then would unload and load the next dvd, again failing to spin.

I thought okay, maybe try to spin the dvd while in the player to see if it's jammed or otherwise hard to turn. It was not hard to turn and spun freely. In fact, when I put my finger through the hole at the exposed side of the player at the hub to spin the dvd, clockwise, it suddenly started to spin - and play!

I put the whole thing back together to test and all seems to be working fine at this point. Not sure what would cause the motor to stop spinning and remain in that state through poweroff/on cycles etc. but I'm sure this is not the last time I will have trouble of this kind.

I would note that when replacing the library back in its home on the shelf, be careful not to tip the library, especially toward the player area because the disks will spill out of the carousel near the player and become jammed when you power it on and attempt to load. A final tip of the library away from the player area may clear this if you hear the disks rolling out of their slots and you don't want to open the top again (it's a darned heavy box when fully loaded).

Good luck!

Jan 05, 2009 | Sony DVP-CX995V Multi-disc DVD Player

1 Answer

Suddenly "cannot play this disk" on Sony DVD/CD..every DVD...CD's work!


I have the same problem. I have a 5 year warranty from the company I purchased the unit from. I am not sure if they will replace it or not. I am reluctant to buy another one with this known issue. We have enjoyed the unit for nearly 3 years with no issues.

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Hdmi output


There is a firmware update available from sony that appears to address this problem. Go to sony and do a search for the model number dvp-cx995v. I have not tried it myslft but the write seems to address your problem.

May 04, 2008 | Sony DVP-CX995V Multi-disc DVD Player

1 Answer

Sony DVP-CX995V will not play through the hdmi output


There is supposed to be a firmware fix for that from sony.

Feb 08, 2008 | Sony DVP-CX995V Multi-disc DVD Player

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