Question about Philips GoGear SA5285/37 Digital Media Player

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Bought my daughter the SA 5285/37 yesterday. Opened it, plugged it in, transferred two files, then it froze. Pushed the reset button as we had only done two files, but now it when it powers on it only says GOGear on the screen and won't do anything else, and the computer doesn't recognize that it is connected. I have reinstalled the software and restarted the computer, same thing.

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  • deeclay1273 Dec 31, 2008

    my gogear was updaten an i turned the power off an now it won't go bac 2 my music screen

  • rtjk112 Jan 06, 2009

    My daughter received the GoGear Media Player for Christmas. She downloaded some songs then the product froze up. Once she turned it off she was not able to turn it back on. Any suggestions. Phillips isn't willing to be much help on this.



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Read Solution#1 Jan06,2008 by me dwh123 and you will find information there about using a program other than the normal prescribed software such as Windows Media Player or ArcSoft Software for getting "Stuff" into the PVP such as Philips Sa5285/37. The Mozilla FireFox Browser and AddOn's are readily available for free on the Internet and you do not have to be connected to the Internet to Convert files using the Download Helper AddOn if the file is already on your PC. (EG: a movie you have on your PC from a Camcorder.) There likely be no more freeze ups and the speed at which you can get a Video onto the PVP is almost instant once the conversion is done. Good Luck !

Posted on Jan 06, 2009

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Reset the player by inserting a paerlcip into the reset hole. If that fails, go to Philips' website and upgrade the firmware on your player to solve the freezing issue permanently. Actually, don't go to Philips website - run the Philips Device Manager and select Update. If the device manager won't recognize the player, unplug the GoGear, hold in either the shuffle button or volume + and reconnect it to the computer until a Found New Hardware Wizard window pops up.

-Tha Mp3 Doctor

Posted on Dec 31, 2008


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