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THE PRINTER KEEPS SAYING i HAVE THE CARTRIDGE IN WRONG

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  • welist2 Dec 28, 2008

    Yes this is the right cartridge and yes we tried all the other options

  • eagle338
    eagle338 May 11, 2010

    Contact premium.support@fixya.com if you have any problem connecting again

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  • 91 Answers

Has the tape been removed completely from the cartridge? Is the cartridge pushed into the carriage all ot the way? Is this the correct cartridge for your printer?

Check these items and let me know what you find. Thank you for letting me serve you, Binary Bob

Posted on Dec 27, 2008

  • Bob Morris
    Bob Morris Dec 28, 2008

    eagle338,



    If it is not inconvenient, I would take the cartridge back to where you had purchased and request a replacement. This way you will be able to eliminate whether the cartridge is bad, or if you do have a hardware problem with your printer.



    If you could provide me with the make, model and serial number of your printer, I can do further research to verify the current issue. Please let me know what you plan to do and thank you. Binary Bob

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