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Windows cannot open this file

I bought a used dell pc for my boys. It worked just fine, but had norton expired. I downloaded a norton removal tool from a well know site. After the reboot every single file, program, does not start up. everyone gets the windows cannot open this file screen.

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  • therokers Dec 27, 2008

    Thank you for the replies



    A window box opens up with "windows" at the top.

    then says, "windows cannot open this file"

    It names the file I clicked on---same thing happens with every file or program--including system restore.

    Then asks, "what do you want to do"---the two choices do not work.

    1 use web---can't get online
    2 select program---does not work. every program useless

    I can also boot in safe mode, but all extensions useless

  • therokers Dec 27, 2008

    I downloaded it from Majorgeeks.com

  • xpok7 May 11, 2010

    Norton integrates itself very deeply into the operating system, which is not necessary for it to do, but it happens.

    Are you able to do anything in windows, even though you get that screen? My guess is that Windows is trying to open Norton, but it isn't there. What program and 'well known site' did you get it off of?


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Try a system restore. go to start then accessories then system tools goto system restore to a date before your problem should restore all your settings.

Posted on Dec 27, 2008

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If you got the removal tool from anywhere other than symantec's website, you may have gotten an added problem. try using system restore to a previous date. you can then download the removal tool from symantec at

http://service1.symantec.com/SUPPORT/norton2008.nsf/docid/2007082908475279?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

Posted on Dec 27, 2008

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Posted on Jan 02, 2017

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2 Answers

How do I remove the Norton Identity Safe sign if it can't be removed by using the control panel uninstall screen?


It is simple., Download "Revo uninstaller" application software., it is free. and remove it completely (it removes including registry files also).,

Jun 03, 2015 | Icon Computers & Internet

Tip

HOw to correctly uninstall a norton Product without using windows uninstaller



Well,

there are lots of different types of uninstallation and installation

processes for different types of computers.

Commonly after uninstalling, We should do this... to prepare the computer for installation.

But, this is the most common procedure which mostly is used by Symantec Agents to clean a pc system of norton before re-installing the product again.


Start>Run>%temp%> delete all the files here...

Start>Run>temp> delete all files here...

Start>Run>prefetch> delete all this here too...

sometimes in many cases, some files cant be deleted because it is at the moment being used by another process or program. So, just leave it there. its just usually 1 file or 2. so, you can delete mostly everything inside thi folders. this files are all temporary, so you shouldnt worry about saving this files...

Depending on how fast and strong your computer may be, their are unavoidable instances that the Norton Product still cant be uninstalled ... we then go to the symantec site to download the norton removal tool which works for mostly all norton products.

ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

here is also a mostly used tools for norton products...

the explaination is just beside them.

many thanks everyone!

on Apr 05, 2008 | Symantec Norton AntiVirus 2004 - (Open...

2 Answers

After I download Norton 2010 (from CD) my comuter


Firstly downland and Norton removal tool to safely remove installed Norton program
To download Norton removal tool
1. www.norton.com/nrt
or
2. www.symantec.com/autotools download and run first tool
Once we finished the un installation we can

To download Norton 360 version 4.0
1. www.norton.com/n360s_4
If are having Norton 36 premier version
go to www.norton.com/n360p_4 to download Norton 360 premier version 4.0

once we finished the installation we can activate with the existing product key If you will get error message like "you exceed number of installation" while trying to activate you need to contact the Norton support to reset the installation count.


Jul 19, 2010 | Norton Internet Security 2005...

1 Answer

I just had Norton re-installed after being removed; not running


One possible issue: the original Norton was not completely removed. Try running the Norton Removal Tool. Download it from: http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&selected_nav=&pvid=&docurl=20080828154508EN

Make sure you know your product key. Directions are on above site.
Then reinstall your Norton Product. After rebooting following running the Removal Tool, your browser will probably open with directions for downloading and installing the Norton product. Otherwise, you can use your CD, if you bought a box version. If you bought the product online, you need to check your download directory to see if you still have the installer or try to redownload the file (check the paperwork for your purchase).

I hope this helps.

Cindy Wells
(I have assumed that you are not running Windows 7 and have remaining time on your subscription. If you have Win7, the directions that follow use of the Norton Removal Tool are your best option. Norton 2010 is Win7 compatable.)

Feb 02, 2010 | Symantec Norton Internet Security 2009

1 Answer

I want to update for an expired symantec2005 antivirus version for a normal pc please give me a supporting file that updates my old version loaded in my pc Thankyou


ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Run the Norton Removal tool (above link)
After the Norton Removal tool is complete reboot your PC
Once Norton is removed you shold be able to download and update the lates verison on Norton on your PC

Jan 27, 2009 | Computers & Internet

1 Answer

When I try to renew my norton antivirus it says the file is too big for aol to open


Are you downloading a new version? If so, when the download window comes up, select "Save" instead of "Open". When the Save window opens up, save it to your desktop or other location that you can locate it when it has completed downloading. After the download, find the file and run it.

BTW, if you are installing a new version, make sure you uninstall the old Norton before installing the new. This is best accomplished by running the Norton Removal Tool located at:

Norton Removal Tool

If you need more help, just comment back.

Oct 31, 2008 | Computers & Internet

1 Answer

Replacing new security protection


Yes.

The best way to do so is to download the Norton Removal Tool.

Here's a link:

Norton Removal Tool

Select the version (year) you have.

Save it to your desktop. When the download is complete, run (doubleclick) the program on your desktop.

Then install the new software.

Oct 22, 2008 | E-Machines eMachines Desktop PC

2 Answers

I think my norton is downloaded wrong. I have a virus and cannot run norton


Hi mollducks, first things first. If you are using any version of XP turn on windows firewall. Click the start button & open control panel. Open windows firewall & click it to on if it is not on.
Try downloading AVG antivirus software for free at this link:
http://free.avg.com/ww.download?prd=afe Than run it. Full system scan.
After you run AVG on you're system use Norton’s remove utility to uninstall any left over files from Norton.
AVG should have caught any virus.
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
If you bought Norton antivirus software for download, go to this Norton site & click support:
http://www.symantec.com/norton/support/index.jsp
If it was the free download, try again to download it.
Norton should do a quick scan during installation.
You might want to keep AVG. Norton should still install with AVG already installed. You can remove AVG at any time.
Lastly, once you feel there are no virus's in you're system shut down the PC. Unplug the power cord from the PC. Open the case & gently remove you're memory DIMM's. Wait 1 minute & re-install them. Make sure they are correctly connected. Double check all data & power cables are securly connected & close the PC & plug the power cord back in. (By doing this you remove any virus that may be hiding with in you're memory).

Good luck mollducks!
Feel free to ask if there is still an issue with norton after running the above sugestions.

Mike

Jul 31, 2008 | Computers & Internet

1 Answer

I have renewed Norton 360 for my three computers but only one of them(the one I used to renew) quit sending the expiration notice. Now I have lost Norton n one or maybe both of my other computers. What...


You need to Download Norton Removal Tool from the Following Link.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716223439?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

Once you have Downloadand saved it on Desktop then Doubleclick on the Norton removal tool Icon and run the Norton Removal Tool.
The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer. If you use ACT! or WinFAX, back up those databases before you proceed.Follow the on-screen instructions. Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts.
once the uninstallation compleates the You need to restart the computer and reinstall the Norton 360 on the computer.
Follow the Instructiions to Reinstall Norton 360 2.0
1.Do one of the following:
If you have the installation CD, insert the CD into the CD-ROM drive, and then click Install Norton 360.
Note:-If you have downloaded the product, double-click the installation file. Unless you saved it elsewhere, the installation file is on the Windows desktop.

2.Read the License Agreement, and then click I Agree.
If you do not click I Agree, you cannot continue the installation.
3.Follow the on-screen instructions.

Once the Installation is compleate you need to Enter you Activation key and it will automatic Activate it, after the Activation you need to run Live updates to Update Norton 360.

You can do the same on Both PCs.This will resolve your Issue.

Jul 04, 2008 | Computers & Internet

1 Answer

Hi there, we have downloaded Norton 360 2.0 Upgrade. after the download when the window "extracting files" appeared, we received the error message "the setup file is corrupt, please...


you restart your download, better you download some download manager and download the norton through it,you can download download manger from www.majorgeeks.com, its free

May 02, 2008 | Computers & Internet

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