Question about Samsung Digimax S500 Digital Camera

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Camera Turns Off After 4 Seconds; Lens Won't Retract.

Well, I lightly tossed my camera onto my bed while it was in picture review mode. Ever since then, the lens won't retract. Also, when I turn on the camera, it only stays on for a max of four seconds before turning off. In the four seconds, I can't do anything as far as reviewing pictures, zooming, or anything else as the camera won't react to the buttons. So, I'm wondering how I can fix this since I need to have access to this camera. -Amber- Thanks in advance.

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Hi Amber, This is an almost epidemic problem with all brands of digital cameras that have extending zoom lenses. I've had Canons hang before and now my Samsung S500 lens is stuck and camera is beeping in error mode (the kids dropping them you know). Continuing to power on the camera may cause further damage, but you have to face the fact that these cameras sell for $99, so sending it in for service of a very delicate lens assembly is probably going to be a tough call. First make sure you have brand new batteries or a full charge. Sometimes it's this simple. If not, maybe it's just hung and you can gently rock the lens extender as you power on the camera. I've had a lot of success with this method. If the camera takes a lot of hits to the lens assembly, it will eventually strip some of the plastic parts driven by the servo motor. At this point, it's all over; you'll get nothing but some clicking noises as the motor tries to extend the lens and the camera starts beeping in error mode. All is not lost. You can always recover your pictures from the memory card by purchasing a USB card reader from most any electronics retailer. As for the camera, you can try to get it serviced. I'd probably opt for a local service center rather than withering into a skeleton while dealing with the manufacturer. If you know someone handy with a miniature screwdriver, there are dozens of this model camera for sale on ebay for $0.99. Many of them power up and are in great condition except for the LCD screen. You could easily take the LCD screen from yours, transplant it and have a working camera again for 20 bucks or so! Good Luck

Posted on Apr 22, 2007

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I have the same promblem

Posted on Jul 25, 2008

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Yeah it happend to me so all u have to do is try to search around your area and you can get it fixed FREE if you still have warrenty on it but if you dont then you have to pay around $50 - $150.

Posted on Feb 19, 2008

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Posted on Jan 02, 2017

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1 Answer

The lens will not retract on my Sony Cybershot DSC-S90 camera.


Hi there i like to inform you that its a lens guide pin problem. It is damaged or out of lens guide line. Thats why its stuck. The solution is only replacing the lens. But before that if you want to take a risk then on the camera and give a twist on the lens. Be careful. not much twist, just little. After that turn off / on the camera. If its working then fine. Other wise only the solution is contact with the service center and replace the lens.i am sure your camera lens position like a below mentioned picture.. before all this try to follow those step for luck.


1. Ensure batteries are fully charged.
2. Look carefully between the lens and the camera body for any sand, dirt or any damaged etc.
3. Try turning the camera with the lens facing down and shake to dislodge anything stuck
4. Try removing batteries and memory card, wait 5 minutes and refit the battery only.
5. Now turn on camera( with out card ) and see ,if working then fix the memory card & again turn on the camera. If working then fine .
Otherwise format the memory card and fix back in camera again & try. Make sure before format the memory card take a
back up all photos in your computer then format. If no luck then reset or restore the camera setting by pressing Menu key for 2 sec ..
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1 Answer

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Try doing a couple of things.

1) remove and digital media cards.
2) turn the camera on and delete any pictures that may be stored in the camera memory (not on a removeable card)
3) remove the batteries for 60 seconds
4) replace the batteries without the media card and lay the camera on a flat surface with the lens pointing up (5) The lens should retract.
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I think the camera was getting hung up on the pictures stored in the camera's memory.

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The problem you are describing is a problem with a sensor in the lens assembly of the camera. It seems to have failed and needs to be replaced. Following are the instructions to send your camera to Olympus for service. http://olympusamerica.com/cpg_section/cpg_servicerepair.asp Olympus will charge a flat rate repair fee for this product if beyond the one year factory warranty or the warranty is voided. The cost is $87.85 plus your local sales tax. This covers parts and labor, factory cleaning and diagnostic check, 6 month warranty and the cost of shipping the product back to you is all included in that price.

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Hi Jeanice21, I just posted the same problem a few minutes ago with my SD400. I followed a few steps of the suggested solutions and here's what worked for me.

1) take apart the front and back by unscrewing the six screws holding the camera together
2) on the left of the flash, there are two little retangular holes with grooved dials in them
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I had the exact same problem. Since my camera is out of warranty, I decided to try to fix it myself; figuring the cost of repairing it would be close to the cost of a new, better camera. If yours is still under warranty, let Canon fix it for the cost of shipping.

I unscrewed all of the screws and carefully pried open the back of the camera. Part of it will come apart easily, but for the part that wouldn't, I slid a razorblade into the crack between the pieces and used it to separate the pieces.

I was shocked by what I found. The "mechanism" for switching between picture and review mode, appears to consist of a tiny black piece of something (doesn't look like metal, but I assume it's conductive). The physical switch that you operate on the back of the camera, appears to push this away from the circuit board. When that happens, the camera goes into review mode.

I assume that over time, this flimsy piece of whatever begins to wear out and eventually won't return to the circuit board. I slipped a small screwdriver under this piece and bent it back towards the circuit board.

That did the trick, The camera now functions as it's supposed to with one exception. Now, when I go into review mode, the lens won't retract (although it will when I power the camera down). Personally, I'm fine with that, because the lens going in and out is a huge waste of battery.

One thing I learned from this is that when you leave your camera inactive for long periods of time, make sure it's in picture mode, as this should reduce the strain on the flexible "switch".

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3) remove the batteries for 60 seconds
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I think for some reason my camera was getting hung up on the pictures stored in the camera's memory.

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2 Answers

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