Question about Microsoft Xbox 360 Console

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Scratched disks whilst playing games xbox is scrathing them

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  • Anonymous Jan 18, 2009

    i have the same problem, while playing one of my favorite games, it suddenly stopped, made a grinding sound, and the disk drive opened, when i checked the disk, circles had been scratched around it.



    any way microsoft will buy me a new game? im pissed.

  • Anonymous Mar 27, 2009

    in my disc there is a scratch around and it wont come off

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I had the same problem. I purchased a bag of foam rubber with double stick tape. Open the DVD drive and place two foam rubber pads on both the left and right of the inside of the top cover.

Posted on Dec 27, 2008

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My xbox halo special edition shuts down by itself. the power turns off while playing games after about 10 minutes. I can turn it right back on and it works fine


...Dont worry thats actully very common Its Just a little Lag in the disk...If the disk is scrathed thats why It just hits the scratch and shuts down becuase it has no idea what it is...Hope thats helpful Or if that doesnt work Just Levae it alone for a litrle bit let it rest...

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all discs or specific one, try running lens cleaning disc, might be that the lens itself is whats dirty and not the game

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My XBOX(not a 360) won't read disks


Check to see if there are any scratches or laser burn marks on the discs. Scratches or marks on discs will render the game discs unplayable or will freeze the game and will often show a message stating “Disc Read Error”. Best remedy for starters is to clean the discs and make sure there are no scratches or marks left on the play-side of the discs.
Laser burn, looks like complete or partial circular scratches around your disc, also known as “the ring of death”. This occurs to discs when the games console has been moved whilst playing, from an upright to a horizontal position or vice versa or simply knocked against or the wires may have been just tripped upon. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but professional disc repair services is normally required to restore disc laser burn damage back to "As Good As New Condition".

For further help on Xbox & Xbox 360 disc repairs or to get discs professionally repaired, visit:

www.discREPAIR.ie

Check the More Info Section & FAQ section for more details on disc repairs.


Send your discs off to a Professional Disc Repair Service and the discs shall be sent back as good as new.

If this laser burn scenario is consistently happening to your game discs, the games console itself may require repair. You should contact Microsoft for assessment and guidelines.

Mar 04, 2010 | Microsoft Xbox 360 Console

1 Answer

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Check to see if there are any scratches or laser burn marks on the discs. Scratches or marks on discs will render game discs unplayable or will freeze the game and will often show a message stating “Disc Read Error” or something to that effect. Best remedy for starters, is to clean the discs and make sure there are no scratches or marks left on the play-side of the discs. A common problem that Xbox owners are reporting is if the console is moved during play, a whirring noise is heard and then when the disc is removed, very visible laser burn rings are found on the disc.
Laser burn, looks like complete or partial circular scratches around your disc, also known as “the ring of death”. This occurs to discs when the games console has been moved whilst playing, from an upright to a horizontal position or vice versa or simply knocked against or the wires may have been just tripped upon. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but professional disc repair services is normally required to restore disc laser burn damage back to "As Good As New Condition".

For further help on Xbox & Xbox 360 disc repairs, visit:

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Check the “More Info” & “FAQ” Sections for further details on disc repairs and related matters.


If this laser burn scenario is consistently happening to your game discs especially if the console has not been moved or bumped against while the discs is in play, the games console itself may require repair.
You should contact Microsoft for assessment and guidelines.

Hope this Helps!!

Feb 04, 2010 | Microsoft Xbox Console

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XBOX 360 PROBLEMS PLEASE HELP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


This has happened to our 360. It seemed to happen the the 360 was on its side, We make sure that we do not force the games in fast, or remove them fast. If you need to get the scrathes out of the disc. Local game store can remove them. Or you can buy a kit @ Meijer or Walmary to remove scrathes from the disc.

Jun 10, 2009 | Microsoft Xbox 360 Console

1 Answer

Scrathing disks


You should try leaving the console flat while playing, if you haven't done that already. Keep it in a spot where it will receive no disturbance from outside sources. Another cause could be due to over usage. Limit the amount of hours spent playing.

Jun 10, 2009 | Microsoft Xbox 360 Console

1 Answer

I have had my Xbox 360 console since christmas 2008. To date i have had 3 games damaged whilst running in the console. The games simply freeze. When i eject the discs, they have a perfect circular scratch...


Thats when the lens scratches the disc, tends to happen if xbox is moved while disc is running, it happened to me.

Try putting the xbox lying down or standing up to see if the problem changes.

Apr 07, 2009 | Microsoft Xbox 360 Console

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I would defenetly take it back to the store becase it can be a problem with the dvd drive. if this is the case it will keep scratching the games.

Dec 27, 2008 | Microsoft Xbox 360 Console

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Your laser in your xbox has been moved, this is causing scratching once the disc heats up. you need to take it to get adjusted. Or if there is a sticker on something on the disc that may unbalance it, take it off.

Jun 04, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 scrathes my disks while inside the xbox


It sounds to me you have your 360 standing on it's side. I placed mine on it's side ONCE and because of it have a pretty scratched copy of Oblivion. Lay it horizontal, and that should rectify your issue. Let me know if this helps.

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