Question about Toys
Model # 19993 - sold by Lowe's.
Music and lights are ok.
Rotation has stopped. Instruction manual troubleshooting says turn off power and reappy power to correct. Doesn't resolve problem.
No parts manual or how to disassemble carousel. Mfrs website is not available today 12-27-08. (www.mrchristmas.com)
Is there a detailed parts manual available anywhere that also describes disassembly and reassembly?
These things are really hit or miss. The company (Mr. Christmas) is virtually useless in the realm of tech support. Caveat Emptor and all that. Personally I have no use for this sort of thing but I must admit they ARE cute (when they work)!
I met a gentleman at the Citigroup Station Model Train exhibit (where I work as a train operator during the holidays) who had a problem similar to yours (in his case it's the music which doesn't work). I offered to attempt to fix this fellow's Mr. Christmas carousel (which he bought used, strike one!). Being a model railroader, I have vast experience repairing model trains but thought this might be a challenge. I did some online research and came to the same conclusion you did (ie Mr Christmas doesn't give a *%&^ once you've bought something, and there's NO viable tech support or schematics to be found). I was nearly about to throw in the towel and return it when I figured out how to open it. I will at least get you to the innards.
My guess is that these carousels are more or less mechanically similar (this fellow has the Disney Carousel, model 94448). The carousel consists of an outer "roof" which snaps around an inner roof (where the horsie poles insert; there are four little tabs which keep it attached to the outer roof). To get the outer roof off, however, you need to carefully remove the "crown" (which is glued on with some sort of silicone based adhesive) It is glued on with some sort of silicone based glue. BE CAREFUL removing it! Once the crown is off, you'll see a screw. Unscrewing it allows you to remove the outer roof.
If you feel mechanically adept enough, continue but TAKE NOTES as there are a LOT of screws and parts from here to the bottom base (where the motor and electronics are located). Once the roof is off, you will see the light wipers and contact pad. You will need to unsolder the two wires from the sprung wipers (be careful not to lose the springs!). You can now unscrew the hexagonal nut which holds the light wiper bracket/wipers in place. CAREFULLY remove this piece! You will now need to unscrew the contact board. pull it over the central shaft. You can now remove the inner roof. Once the inner roof is removed, you can lift up the main assembly (ie the horses, &c); CAREFULLY place this aside!
You are now at the base. There are several screws holding the motor and central shaft to the plastic base. This will come free but will remain wired to the switches. FYI the whole mess is a rubber band drive (sort of like an old cassette player or VCR). If there is no rubber band connecting the motor to the shaft, that is your problem! If the motor plain doesn't work, check the wiring fro the motor to the switch!
To reassemble, just reverse the directions. HINT: the roof will only go on top of the mechanism one way, so if it doesn't quite fit just rotate the roof until it does! Good luck!
Posted on Jan 01, 2009
These are some of the best solutions I have ever read. There is absolutely nothing on line and no one who can help with these problems. My problem is a little different in that I have a San Francisco Music Carousel and the music plays and the carousel rotates, BUT the horses no longer will go up and down. I took the top off and discovered there are little gears that slip over metal rods that, when turned, make the horses go up and down. Well, these gears have completely smashed up on 4 of the 6 horses and because of that, none of them will move up and down. I am trying to explain my problem to several on-line repair places but nobody seems to understand what I am looking for. Is there anyone out there that could direct me (even to a hardware store option) to be able to replace these gears so that can get traction and move the horses? I would appreciate any input.
Posted on Feb 20, 2012
Is there someone we can send our carousel to get fixed. I am not good at this stuff. No patience
Posted on Dec 19, 2014
I have the single model. The top of the "tent" (essentially a plug) comes off on mine. This reveals the one screw on top then takes the top cover off. My problem was lights not working. Two wires are on the center (on some sort of pivot). Both had broken off. I am a beginner at solder, but did good enough to reconnect them and have them running.
Posted on Dec 27, 2013
I have a Mr. Christmas 1995 Santa's Musical Worskshop and it no longer runs the tape ribbon through the unit or plays music although it played a spate here and there and then stopped. It also attempts to move the moving parts when plugged in. Any idea how to take it apart and repair it? I think the musical tape needs threaded through the machine. Thanks!
Posted on Dec 06, 2011
When you try to unscrew the roof, if it doesn't feel like the screw is raising up - stop turning as the shaft it is screwed to is also turning and this will twist the roof lights power wire inside the central shaft and rip the connection off the land on the circuit board below. This will also stop the motor supply. If you gently insert a wedge between to outer rim of the roof (push in that side's retaining tab), you can insert a pair of long nose pliers in and grip the central shaft, then you unscrew the top screw and remove the roof. My problem was the first plastic cog wheel on the drive shaft driven by the rubber ring had broken in half (I suspect pushing the carousel base to try to get it moving puts a strain all the way back to this initial wheel which is held to the drive shaft by a serration on the metal drive shaft. Tried to epoxy the wheel back on but caused a slippage and uneven jerky motion. I would attempt this a gain if I had a replacement drive wheel, so anyone who doesn't want their defective or working Mr. Christmas (Marquee Carousel model preferable) contact me and I'll pay the shipping for you to send it to me. Mentorall@aol.com
Posted on Aug 08, 2010
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Tips for a great answer:
Dec 03, 2017 | Mr Christmas Holiday Carousel Animated...
Nov 30, 2016 | Washing Machines
May 15, 2016 | Troy-Bilt 4-Cycle Curve Shaft Gas String...
Apr 03, 2015 | HP LaserJet 2840 Printer
Feb 19, 2015 | Malibu Intermatic Inc. ML300RTW 300-Watt...
Dec 16, 2014 | Hardware & Accessories
Oct 26, 2014 | Refrigerators
Feb 06, 2014 | Pioneer Audio Players & Recorders
Jan 29, 2014 | Kodak Office Equipment & Supplies
10,595 people viewed this question
Usually answered in minutes!