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Mr christmas double decker carousel rotation stopped.

Model # 19993 - sold by Lowe's.
Music and lights are ok.
Rotation has stopped. Instruction manual troubleshooting says turn off power and reappy power to correct. Doesn't resolve problem.
No parts manual or how to disassemble carousel. Mfrs website is not available today 12-27-08. (www.mrchristmas.com)
Is there a detailed parts manual available anywhere that also describes disassembly and reassembly?

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  • housingauth Dec 30, 2008

    I have the exact same thing going on with my carousel. Got it for Christmas and it has never worked right. If you get any answers I would love to hear about it.

  • Baldovin Jan 13, 2009

    I bought mine this year at Christmas for my son and it too has problems....It will rotate but then gets to a certain point and gets hung up and won't turn unless you force it to keep going. There is obviously a problem with this model.

  • Anonymous Apr 25, 2009

    same thing, won't rotate, unsolder? sounds like a lot of work

  • Audrey Patrick Jan 10, 2013

    I have the same issue, my carousel quit working, I need someone to repair it like a jeweller, but they won'y touch it. The kids love it. I'm looking for a repairman in Regina. Any ideas?

  • Elizabeth Dorazio Feb 12, 2013

    Take the top canopy off, plug into power turn on, see if one of the gears is getting stuck on one of the electrical wire that runs under the gears. My carousel would not turn but I could hear the motor running, it was just one of the gears getting stuck on the wire. Hope this helps.

  • pookiebearja
    pookiebearja Dec 02, 2013

    Mine never did work either. Isn't there a fix for this???

  • elsa davila
    elsa davila Dec 18, 2013

    my double deckr carousel is not spinning light's gos on but don't move whats wrong please help

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These things are really hit or miss. The company (Mr. Christmas) is virtually useless in the realm of tech support. Caveat Emptor and all that. Personally I have no use for this sort of thing but I must admit they ARE cute (when they work)!

I met a gentleman at the Citigroup Station Model Train exhibit (where I work as a train operator during the holidays) who had a problem similar to yours (in his case it's the music which doesn't work). I offered to attempt to fix this fellow's Mr. Christmas carousel (which he bought used, strike one!). Being a model railroader, I have vast experience repairing model trains but thought this might be a challenge. I did some online research and came to the same conclusion you did (ie Mr Christmas doesn't give a *%&^ once you've bought something, and there's NO viable tech support or schematics to be found). I was nearly about to throw in the towel and return it when I figured out how to open it. I will at least get you to the innards.

My guess is that these carousels are more or less mechanically similar (this fellow has the Disney Carousel, model 94448). The carousel consists of an outer "roof" which snaps around an inner roof (where the horsie poles insert; there are four little tabs which keep it attached to the outer roof). To get the outer roof off, however, you need to carefully remove the "crown" (which is glued on with some sort of silicone based adhesive) It is glued on with some sort of silicone based glue. BE CAREFUL removing it! Once the crown is off, you'll see a screw. Unscrewing it allows you to remove the outer roof.

If you feel mechanically adept enough, continue but TAKE NOTES as there are a LOT of screws and parts from here to the bottom base (where the motor and electronics are located). Once the roof is off, you will see the light wipers and contact pad. You will need to unsolder the two wires from the sprung wipers (be careful not to lose the springs!). You can now unscrew the hexagonal nut which holds the light wiper bracket/wipers in place. CAREFULLY remove this piece! You will now need to unscrew the contact board. pull it over the central shaft. You can now remove the inner roof. Once the inner roof is removed, you can lift up the main assembly (ie the horses, &c); CAREFULLY place this aside!

You are now at the base. There are several screws holding the motor and central shaft to the plastic base. This will come free but will remain wired to the switches. FYI the whole mess is a rubber band drive (sort of like an old cassette player or VCR). If there is no rubber band connecting the motor to the shaft, that is your problem! If the motor plain doesn't work, check the wiring fro the motor to the switch!

To reassemble, just reverse the directions. HINT: the roof will only go on top of the mechanism one way, so if it doesn't quite fit just rotate the roof until it does! Good luck!


Posted on Jan 01, 2009

  • 5 more comments 
  • rdssan Oct 25, 2010

    Great instructions, I finally found that the small gear on the drive shaft with the belt was slipping---so I roughed it up and coated it with jb weld, have to let it set up, and then hope it holds, then reassemble, if the shaft had splines in it and gear was pressed on there would have been no problem, but then people go out and buy a new one.---glad for this letter of instructions, otherwise, would have ended in trash can too! rdssan@comcast.net

  • mrfreeeeze Nov 18, 2010

    Model: Christmas Carousel
    - Remove top crown cap
    - Remove screw
    - Then you are left with 4 screws, remove those.
    My Carousel had a broken lead, fixed it in to seconds.
    This blog was amazing. And yes Mr. Christmas are useless!!!!!! Don't waste your time calling them if your product is out of warrantee period.

  • lazerdude Dec 07, 2010

    LtJim!!

    Thank you for figuring this out. My carousel stopped working also. Because of your helpful ingenuity and instruction in taking it apart I was able to replace the drive belt ( 1-5/8 "O" ring from a hardware store) and it works fine now.

    Thank you for the help.

  • inllorente
    inllorente Dec 15, 2012

    You all rock. This was spot on. The carousel is back up and spinning. Thank you all and merry christmas!!!

  • valerie nelson
    valerie nelson Nov 20, 2013

    I am in the same situation. I just pulled it apart and found a broken rubber band. can you explain to me how to put a new one back on? I will order one now!

  • Debra Learmonth
    Debra Learmonth Nov 30, 2013

    Not sure this is the best place to ask but it's the closest I've been able to find anything close. I have a ~ 2000 Mr Christmas Nutcracker Suite. The music still works and the carousel turns correctly but the figures done move any longer. They seemed sticky for a year or two but once I got them going they seemed to work until the next time. WEll now they don't move at all. I was able to get it apart but can't take the top completely off due to a wire with no slack. I was thinking I could oil something until I saw how it was put together. Now I think it's the motor. Is it simply a wire to the motor or could the motor be dead and if so can it be replaced? Thanks!

  • Paul Di Nardo
    Paul Di Nardo Jan 26, 2014

    Late to the game here but I have the came Nutcracker Suit, same problem. I have determined it is the drive belt (rubber band) that went bad. Years in a hot attic have caused it to dry rot. Access by turning the unit over and unscrewed the bottom. Please me know if you can find one of these rubber bands. I have been looking for a couple of years with no luck.

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These are some of the best solutions I have ever read. There is absolutely nothing on line and no one who can help with these problems. My problem is a little different in that I have a San Francisco Music Carousel and the music plays and the carousel rotates, BUT the horses no longer will go up and down. I took the top off and discovered there are little gears that slip over metal rods that, when turned, make the horses go up and down. Well, these gears have completely smashed up on 4 of the 6 horses and because of that, none of them will move up and down. I am trying to explain my problem to several on-line repair places but nobody seems to understand what I am looking for. Is there anyone out there that could direct me (even to a hardware store option) to be able to replace these gears so that can get traction and move the horses? I would appreciate any input.

Posted on Feb 20, 2012

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I took my carousel apart using LTJims instructions and fixed the lights but no music. Tried replacing a transistor and a capacitor that were both burnt out, but still no music. Any thoughts on how to solve the music problem

Posted on Feb 04, 2010

  • mackattack12 Feb 04, 2010

    LtJim,



    Did you manage to fix the music. Did you get any schematics?

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Can not get the carousel to run

Posted on Dec 22, 2016

  • Gail Mills Dec 22, 2016

    Can not get the carousel to run

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Is there someone we can send our carousel to get fixed. I am not good at this stuff. No patience

Posted on Dec 19, 2014

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I have the single model. The top of the "tent" (essentially a plug) comes off on mine. This reveals the one screw on top then takes the top cover off. My problem was lights not working. Two wires are on the center (on some sort of pivot). Both had broken off. I am a beginner at solder, but did good enough to reconnect them and have them running.

Posted on Dec 27, 2013

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I have a Mr. Christmas 1995 Santa's Musical Worskshop and it no longer runs the tape ribbon through the unit or plays music although it played a spate here and there and then stopped. It also attempts to move the moving parts when plugged in. Any idea how to take it apart and repair it? I think the musical tape needs threaded through the machine. Thanks!

Posted on Dec 06, 2011

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When you try to unscrew the roof, if it doesn't feel like the screw is raising up - stop turning as the shaft it is screwed to is also turning and this will twist the roof lights power wire inside the central shaft and rip the connection off the land on the circuit board below. This will also stop the motor supply. If you gently insert a wedge between to outer rim of the roof (push in that side's retaining tab), you can insert a pair of long nose pliers in and grip the central shaft, then you unscrew the top screw and remove the roof. My problem was the first plastic cog wheel on the drive shaft driven by the rubber ring had broken in half (I suspect pushing the carousel base to try to get it moving puts a strain all the way back to this initial wheel which is held to the drive shaft by a serration on the metal drive shaft. Tried to epoxy the wheel back on but caused a slippage and uneven jerky motion. I would attempt this a gain if I had a replacement drive wheel, so anyone who doesn't want their defective or working Mr. Christmas (Marquee Carousel model preferable) contact me and I'll pay the shipping for you to send it to me. Mentorall@aol.com

Posted on Aug 08, 2010

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