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here's a new one http://www.thebigcoffeestore.info/send.php?s=aHR0cDovL3JvdmVyLmViYXkuY29tL3JvdmVyLzEvNzExLTUzMjAwLTE5MjU1LTAvMT9pY2VwX2ZmMz0yJnRvb2xpZD0xMDAwNSZjYW1waWQ9NTMzNjkxMzYwMyZjdXN0b21pZD0maWNlcF9pdGVtPTExMDc0MjI5NTc4MSZpcG49cHNtYWluJmljZXBfdmVjdG9yaWQ9MjI5NDY2Jmt3aWQ9OTAyMDk5Jm10aWQ9ODI0Jmt3PXJzcw==
There is set-screw that holds the cofee bean container from pulling all the way out. Loosening almost all the way out (or removing) the screw, will allow the cofee bean container to slide all the way out. However, when sliding it out, put a container under the edge of the machine housing to catch any residual beans and keep them from falling all over the floor. Here's how to do it: with the door open, look (or feel with your fingers) directly at the (closed) coffee bean container. Coming up from the bottom, all the way on the right side is the set screw. It's a black phillips screw that you can easily miss if you don't look carefully or use a flashlight as it blends in with the housing. Good luck.
there are 2 knobs in the bean hopper. Turn the small knob down to the middle and try again. you can get too much coffee in the brew unit and it will dump the grounds instead of making coffee. If the grinds are to big or coarse, it will also dump the ground.
You may need to run a pot of white vinegar and water (50/50) through several times to flush out the line and heater. Make sure that the plate under the pot is getting very hot or it won't pump water from the reservoir. Hope this helps!