Question about HP DeskJet 3740 InkJet Printer

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Printer my printer tells me I have installed the wrong color cartridge. I took the cartridge to be refilled @ Walgreens & their machine rejected it saying it was not empty. So, I reinstalled into my printer & it told me the same thing. Cartridge is Tri-color 28.

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Re: printer

I am a printer tech at a large corporate office, dealing with hundreds of HP inkjet printers. From your description, you appear to be using remanufactured cartridges. I strongly suggest that you cease doing this and go out and get you a genuine HP cartridge. This will more than likely resolve your issue. Yes, remanufactured cartridges are cheap options, but they cause far more grief than they are worth.

Posted on Apr 25, 2007

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I've just took my ink cartridge to Walgreens where they refill ink cartridges, and Lexmarks is one of the ones they provide this service for. However, once I got home and installed them in the printer, I...

Seeing as the printer was working before you had it filled at Walgreens, I would have to say that there is a problem with the cartridge, buy a new one and if it doesn't work try to find a new Lexmark that can use this cartridge!

Mar 17, 2011 | Lexmark X3350 All-In-One InkJet Printer

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My lexmark X5410 will not accept the black and colored refilled ink cartridges from walgreens. It keeps reporting that the right cartridge is missing.

If you have refilled the cartridges 28 and 29, it's pretty normal that your printer won't print. Those cartridges are not for refill (they can be refilled, but won't work once the printer says they are empty). If you have refilled a 28A and 29A and it doesn't recognize the one of the cartridges, try removing them and clean the electric contacts with a dry cloth. Put them back in. If that doesn't help, I suggest you buy a new cartridge.

Apr 11, 2010 | Lexmark X4530 InkJet Printer

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The cartridge was refilled at Walgreens. The

This might well be another case where saving $ on a refill has cost you the wasted ink you bought. In my experience, refilled cartridges and 3rd party cartridges just dont cut it. Replace your cartridges with the OEM products and you will not go far wrong.

There will probably be others who have had other experience, this is mine and my recommendation.

Thanks for your quesiton.

Dec 30, 2009 | Printers & Copiers

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Refilled ink cartridges at Walgreens, printer won't recognize

28 and 29 are not meant to be refilled. They can physically be refilled, but they won't work. That is because Lexmark has put in a smart chip that doesn't allow refill.
You need to buy 28A and 29A or 34 and 35, those cartridges can be refilled with no problem.

If you find my answer helpful, please vote. Thank you!

Aug 05, 2009 | Lexmark X2550 All-In-One Printer

1 Answer

Error: Remove and replace color cartridge

Because the software inside the cartridge was not reset. They do not have the electronic equiptment to do that.  I believe you woudl have to refill the ink before you got the empty mesasage?


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Refilled cartridges not working!

Lexmark Printers doesnt support refill catridges thats the Problem............

Jan 20, 2009 | Lexmark X5470 All-In-One InkJet Printer

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Refilled cartridges

Walgreens had gave me the wrong print cartridges back. They had my info on them but they belong to a HP printer instead of a Lexmark. We took them back and had to go thru a lot to get them straighten out. My cartridges were nowhere to be found so I'm sure the HP customer will be looking for their cartridges also. From now on no more refilled cartridges for me. Lexmark only! Thanks for the help.

Aug 14, 2008 | Lexmark Printers & Copiers

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Hi , use the genuine canon ink cartridge the printer can identified the ink cartridge. and colors.

Feb 19, 2008 | Canon PIXMA iP4200 InkJet Photo Printer

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My Hp does not recognize my color cartridge?

Sometimes the color bleeds over. Did you wipe down the contacts and clean the heads? Also, most of the cartridges have low ink sensors in the. Even if you have them refilled, they will still show as low ink. The only solution is to buy the new ones.... $$$$$$.

Dec 12, 2007 | Dell 922 All-In-One InkJet Printer

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Cartridge error

How I solved this problem was, I took out the color cartridge (which seem to be the one giving the error message) and worked only with the black ink (and chose print black and white )

My color ink cartridge had been refilled at Walgreens. The Black ink cartridge is an original Lexmark

Oct 22, 2007 | Lexmark X3480 InkJet Printer

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