Question about Tomtom ONE 3rd Edition GPS

3 Answers

TomTom One V3 - Problem connecting to TomTom Home

Below is the error message i get when trying to connect to tomtom home, also it keeps bringing up a connection window, but i am already connected.Thanks for any help.ERROR: 2152398862/#https://home.tomtom.com/redir/services: Error from server: The connection to the TomTom server timed out.The connection to the TomTom server timed out.Server function called: servicesError code: 2152398862 (NS_ERROR_NET_TIMEOUT)URL: https://home.tomtom.com/redir/servicesStack:0. chrome://tthome/content/logic/netutil.js:64 return new ServerError(message, status, uri);1. chrome://tthome/content/logic/comm.js:382 this.cancelException = NetUtil.exceptionForStatusCode(this.request.channel.status, this.url.spec);2. chrome://tthome/content/logic/comm.js:274 this.request.onerror = function() { me._done(false); }

Posted by on

  • 9 more comments 
  • Anonymous Dec 28, 2008

    I have the same problem...TomTom servers must be down.

  • Anonymous Dec 28, 2008

    Same problem here too (27th Dec)

  • gaudin Dec 29, 2008

    Oui j'ai exactement le même chose ERROR: 2152398862/https://home.tomtom.com/redir/services: Error from server: Le délai de connexion au serveur TomTom est expiré.

  • andrewasscot Dec 30, 2008

    an update on my question ...I have figured it was my Webroot Firewall that was blocking access to the TomTom Home website. even when gave permission for it to pass through firewall it would not recognise it. only way i found was to disable firewall for duration, when using TT Home site.



    Although when i finally got there and tried to update my TT it gave me more problems not allowing me to download either guarranteed updates or restore my TT due to an error in copying a file.( poi.dat)

  • Anonymous Jan 01, 2009

    Yep, me also. I have been trying over the past few days, keep getting a timeout

  • Anonymous Jan 08, 2009

    I have the same problem TOM TOM XL Europe

  • zerovitz Jan 17, 2009

    Same problem in Canada

  • Anonymous Jan 22, 2009

    Same thing in Poland :(

  • Anonymous Feb 25, 2009

    Ditto at work in America.

  • Anonymous Mar 30, 2009

    Same problem today in USA

  • Anonymous May 08, 2009

    I met the same error!

    After asking my college, I found out it's the proxy setup problem.

    Because I use the computer in my company, any internet connection should set the proxy to connect outside.

    Check yours and maybe you got the same problem like this.

×

3 Answers

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I have the same problem in NL.. TT Home has problems downloading over Wireless connections.
Try connecting the computer to the internet via a cable. You may have to restart TTHome or maybe even your PC. The download should be quicker and more reliable :)

The problem is related to the MTU size and working around that can be very technical.

Posted on Apr 04, 2010

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 51 Answers

Hi,

go to www.tomtom.com/9545 this will show you how to uninstall the HOME prgram completly, do advanced ...then goto
www.tomtom.com/5122 and install it again

make sure that all firewalls and anti virus are disabled.....

Posted on Sep 07, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

In the error dialog is a url for the map that you can not download.
Copy and paste this url into the address bar of your browser and download the map freely without using tomtom home.
I use internet download manager that automatically downloads.
TomTomHome not support wireless connection? This is a bad thing in 2010! Shame!

Posted on Aug 12, 2010

1 Suggested Answer

  • 121 Answers

SOURCE: ERROR: 2152398878/#https://home.tomtom.com/redir/services: Error from server:

i knew it try to download the old tomtom HOMES like 2.4, 2.5

Posted on May 03, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

TomTom 930 GO will not connect to TomTom Home


Try to use another computer or another usb port for it. You could also try different usb cable that fit´s into tomtom´s connector.

Jul 29, 2009 | Tomtom GO 720 GPS Receiver

1 Answer

Error 2152398878 on my tom tom xl 340 iq routes


Contact the operators of the server at the location that is offering the upgrade

Jul 21, 2009 | Tomtom GO GPS Receiver

3 Answers

I cannot get tomtom home .The message Home runtime.exe failed with error 0 appears. Please help


i cannot get tomtom home the message home runtime.exe failed with error 0 appears please help before i have to return and get a different make my tomtom tels me to update but want conect , thanks . sean

Jul 09, 2009 | Tomtom GO GPS Receiver

1 Answer

Tomtom home issues


download tomtom home 2.5 because 2.6 is slow and it's unresponding most of the time b/c too many people are using it

Apr 21, 2009 | Tomtom ONE XL GPS

1 Answer

Tomtom GO 730 "error launching installer"


Unistall Tom Tom Home. Goto:

www.tomtom.com/home and download the current version. Install this version and see if it works now.

Feb 14, 2009 | Tomtom GO 730 GPS Receiver

2 Answers

No maps found error on tomtom 3rd edition


you need to uninstall tomtom home and then reinstall again you can do this at
http://tomtom.com/plus/service.php?=17

this will take you to thevery latest tomtom home downoad

Jan 27, 2009 | Tomtom ONE 3rd Edition GPS

1 Answer

I have red x flashing have tried to reset think it;s frozen


On your device you may have a corrupt file that is causing the issues that you are experiencing. The solution to this is to completely remove the software from your device and reinstall it again as described in the steps below. Please ensure that you have the latest TomTom Home software installed on your computer:-

You can download and install the latest version of TomTom HOME from the following link:
http://www.tomtom.com/home

Once you have the latest version of TomTom Home installed, please follow these steps:-

STEP 1. Creating a Manual backup of your TomTom

• Charge your unit for at least two hours (preferably via the home charger)
• Perform a reset on your device (see: http://www.tomtom.com/6965 )

If you have not made a backup yet you can do so by making a manual backup of your TomTom. To do this, please look at the following web page:-

http://www.tomtom.com/3171#backup

• Connect your TomTom to the computer
• Open My Computer, you should see the TomTom as a removable drive, double click into it. (on a mac you will see the TomTom as a disk drive on your desktop)
• You will see a list of files and folders.
• Copy all of the folders on the TomTom, one by one to the backup folder.
• This can take up to 1 hour to complete depending on the device.
• If you get any error messages while copying, move on to the next folder and copy that to the backup folder.
• If possible, please make a note of any error message that occur while copying the folders, and make a note of which folder causes the error message.

IMPORTANT: We advise you to follow the next steps ONLY if you have made a successful backup of your device as described in step 1. If you are unable to complete step 1, please reply back with a list of yellow folders that you have managed to successfully copy to your PC and also reply back with any error messages that you receive at this point.

STEP 2. Format the hard-disk,

• Open 'My Computer'
• Right click on the TomTom icon (the device should be seen in drive E,F,G,H,I etc) and select 'Format'.
• Do a full format by selecting FAT 32 and click on Start, do not select 'quick format'. The TomTom is now formatted.
• Disconnect the TomTom from the computer and switch it on. It will load up with a red cross on the screen.
• Reset the TomTom with a paperclip in the reset hole for 30 seconds, see http://www.tomtom.com/6965 in how to do this.
• Once Reset, switch the TomTom off, disconnect it from the computer and then switch it back on again, it will still show a red cross on the screen.

STEP 3. Restore the Folders to the TomTom

• Connect your TomTom back to the computer and make sure it is switched on
• Go to your backup folder on your desktop, double left click into it. You will see all of your backup folders.
• Copy the folders one by one to the TomTom by right clicking on the folder, select copy then open My Computer, double left click onto the TomTom drive and choose paste.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch the TomTom back on.

STEP 4. Update your device

• Open TomTom Home
• Connect your device to the PC
• A list of updates should appear, if not, click on Update my Go
• Select only the program application update.
• Click on Update and Install.
• Once Installed, open TomTom Home
• Click on 'Device -> Disconnect Device'.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation.

The Application is now installed, and your TomTom should now be working.

STEP 5. Run the Clear Flash Tool

• Connect your TomTom to the computer
• Close TomTom Home. (on a PC, make sure you close TomTom Home from the system tray in the bottom right hand corner of your screen by the computer clock)
• Download and run the clear flash tool from : http://www.tomtom.com/updates/clear_flash/clear_flash.exe Make sure your TomTom is connected to the computer and switched on when you do this.

• Once Installed, open TomTom Home
• Click on 'Device -> Disconnect Device'.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation.

The Application is now installed, and your TomTom should now be working.

* IMPORTANT *
If you have any issues with copying the contents of the TomTom to your PC and back again, please let us know and state what error messages, if any, that there are.
Please reply back with the details of what happens.

Jan 10, 2009 | Tomtom ONE GPS Receiver

2 Answers

Can not use computer voices on my tomtom 520t


On your device you may have a corrupt file that is causing the noise distortion when you use the computer voices. The solution to this is to completely remove the software from your device and reinstall it again as described in the steps below. Please ensure that you have the latest TomTom Home software installed on your computer:-

You can download and install the latest version of TomTom HOME from the following link:
http://www.tomtom.com/home

Once you have the latest version of TomTom Home installed, please follow these steps:-

STEP 1. Creating a Manual backup of your TomTom

• Charge your unit for at least two hours (preferably via the home charger)
• Perform a reset on your device (see: http://www.tomtom.com/6965 )

If you have not made a backup yet you can do so by making a manual backup of your TomTom. To do this, please look at the following web page:-

http://www.tomtom.com/3171#backup

• Connect your TomTom to the computer
• Open My Computer, you should see the TomTom as a removable drive, double click into it. (on a mac you will see the TomTom as a disk drive on your desktop)
• You will see a list of files and folders.
• Copy all of the folders on the TomTom, one by one to the backup folder. DO NOT copy the 'Loquendo' folder.
• This can take up to 1 hour to complete depending on the device.
• If you get any error messages while copying, move on to the next folder and copy that to the backup folder.
• If possible, please make a note of any error message that occur while copying the folders, and make a note of which folder causes the error message.

IMPORTANT: We advise you to follow the next steps ONLY if you have made a successful backup of your device as described in step 1. If you are unable to complete step 1, please reply back with a list of yellow folders that you have managed to successfully copy to your PC and also reply back with any error messages that you receive at this point.

STEP 2. Format the hard-disk,

• Open 'My Computer'
• Right click on the TomTom icon (the device should be seen in drive E,F,G,H,I etc) and select 'Format'.
• Do a full format by selecting FAT 32 and click on Start, do not select 'quick format'. The TomTom is now formatted.
• Disconnect the TomTom from the computer and switch it on. It will load up with a red cross on the screen.
• Reset the TomTom with a paperclip in the reset hole for 30 seconds, see http://www.tomtom.com/6965 in how to do this.
• Once Reset, switch the TomTom off, disconnect it from the computer and then switch it back on again, it will still show a red cross on the screen.

STEP 3. Restore the Folders to the TomTom

• Connect your TomTom back to the computer and make sure it is switched on
• Go to your backup folder on your desktop, double left click into it. You will see all of your backup folders.
• Copy the folders one by one to the TomTom by right clicking on the folder, select copy then open My Computer, double left click onto the TomTom drive and choose paste.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch the TomTom back on.

STEP 4. Update your device

• Open TomTom Home
• Connect your device to the PC
• A list of updates should appear, if not, click on Update my Go
• Select only the program application update.
• Click on Update and Install.
• Once Installed, open TomTom Home
• Click on 'Device -> Disconnect Device'.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation.

The Application is now installed, and your TomTom should now be working.

STEP 5. Run the Clear Flash Tool

• Connect your TomTom to the computer
• Close TomTom Home. (on a PC, make sure you close TomTom Home from the system tray in the bottom right hand corner of your screen by the computer clock)
• Download and run the clear flash tool from : http://www.tomtom.com/updates/clear_flash/clear_flash.exe Make sure your TomTom is connected to the computer and switched on when you do this.

• Once Installed, open TomTom Home
• Click on 'Device -> Disconnect Device'.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation.

STEP 6. Install a computer voice

• Connect your TomTom to the computer
• Open TomTom Home
• Click on 'Add maps, traffic and voices -> computer voices
• select the voice of Kate and install it.


The Computer voice is now installed, and your TomTom should now be working.

Dec 06, 2008 | Tomtom GO 910 GPS Receiver

2 Answers

Further to earlier question


Have you made an account at tomtom.com?
http://www.tomtom.com/myTomTom/myProfile/index.php

Connect device to computer, and use Tomtom Home to buy/dowload/install map, its rather self explaining...
http://www.tomtom.com/support/index.php?Language=1&FID=5169



May 07, 2008 | Tomtom GO 910 GPS Receiver

Not finding what you are looking for?
Tomtom ONE 3rd Edition GPS Logo

5,673 people viewed this question

Ask a Question

Usually answered in minutes!

Top Tomtom GPS Devices Experts

k24674

Level 3 Expert

7987 Answers

yadayada
yadayada

Level 3 Expert

60792 Answers

Will Halftowaite

Level 3 Expert

503 Answers

Are you a Tomtom GPS Device Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...