Question about Dell 962 Photo All-In-One InkJet Printer

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"Dark Smudge" upper left corner from scan

Help! The scan function leaves a triangular darkened smudge on documents. This always occurs on docs auto-fed and, after one warm-up copy, appears on all manual scans too!

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Re: "Dark Smudge" upper left corner from scan

Of course, dirty glass is easy to test simply by using the copy function too! I'm afraid that it is the fuser, that realistically means replacement of the entire printer (or using it only to copy and print from from the computer)! Any help on the parallel magenta lines. I have replaced the toner cartridge (and obviously set the printer settings proper from Windows software)! DOES ANYONE KNOW HOW TO RESET THE FIRMWARE IN THE PRINTER!!!!

Posted on Sep 09, 2007

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Re: "Dark Smudge" upper left corner from scan

Clean the glass. If there colud be failing CCD- to prove this do a scan to PC and check out the saved image If it is still there- check out Dell for replacement machine

Posted on Sep 08, 2007

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