Question about Lexmark X6170 All-In-One InkJet Printer

1 Answer

Reattach encoder strip? Lexmark 6170

Received the hardware error 502 on my Lexmark 6170. while trying to fit it into the slot on the back of the cartridge carrier, encoder strip came off on both sides. Now i don't now how to reattach it again, I can see where it goes on the left, but on the right i cannot tell how to put it back. please help.
PS
also how to put it back into the slot, is there any picture showing how that slot looks like?

Posted by on

  • lolamotorola Dec 28, 2008

    like many others who have Lexmark X6170 I had a problem when the page
    was partially printed, and the LCD screen on the printer would give me
    the hardware error 502. as i learned from this forum, but as well from
    the lexmark site the problem was with the encoder strip which runs on
    the back of the cartridge carriers (it's a grayish transparent strip
    running from left to right, attached with the small hooks on eather
    side; there is a good picture of it on this site). The solution for it,
    as many had said, was to to pull down and forward the encoder strip so
    it could fit into the slot on the back of the cartridge carriers. The
    maddening part is that you don't know where the slot is, how it looks
    like, and after 1 hour of futile attempts and feeling VERY stupid, I
    remembered that i have a small dentist's mirror (you know the one he
    uses to see your tooth from the difficult angle, anyway don't ask), I
    alligned it and found that the slot is exactly in the middle of the
    cartidge carriers (remember there are 2 cartridges), just under blue
    and black thingiies which look like a small batteries and are placed
    almost on the top of the carrier. Now the interesting thing with the
    slot is that you could see that you are suposed to put the strip in it
    from bellow, but in my case, and I don't know if that's same elsewhere,
    there was a thin plastic part obstructing the acces from bellow. Now
    there were some interesting questions; first how to put it back; and
    secondly how the hell did it fal out of there. The only possilble
    solution, from my point of view was to de-attach the strip from its
    hooks (left one is easy and well visible, the right one is a bit
    tricky, it's kind of wire which you have to pull slightly towards you),
    and then pull it throught he slot. Now I have to tell to every one that
    was a bit of work, mainly because I don't have fingers of the five year
    old, but after some time i managed to do it (it's also important you
    have a good light, to see what you're doing). After acertaining it was
    through (that mirror again), i re-attached the strip first left than
    right. I dont know if cleaning the metal rod helps i did it anyway, the
    strip was clean anyway after being in my hands for so many hours. Put
    the printer on, no error 502 on the screen, performed the hardware
    test, and printed several pages afterwards. Knock on wood it works all
    right now.

  • lolamotorola Dec 28, 2008

    like many others who have Lexmark X6170 I had a problem when the page
    was partially printed, and the LCD screen on the printer would give me
    the hardware error 502. as i learned from this forum, but as well from
    the lexmark site the problem was with the encoder strip which runs on
    the back of the cartridge carriers (it's a grayish transparent strip
    running from left to right, attached with the small hooks on eather
    side; there is a good picture of it on this site). The solution for it,
    as many had said, was to to pull down and forward the encoder strip so
    it could fit into the slot on the back of the cartridge carriers. The
    maddening part is that you don't know where the slot is, how it looks
    like, and after 1 hour of futile attempts and feeling VERY stupid, I
    remembered that i have a small dentist's mirror (you know the one he
    uses to see your tooth from the difficult angle, anyway don't ask), I
    alligned it and found that the slot is exactly in the middle of the
    cartidge carriers (remember there are 2 cartridges), just under blue
    and black thingiies which look like a small batteries and are placed
    almost on the top of the carrier. Now the interesting thing with the
    slot is that you could see that you are suposed to put the strip in it
    from bellow, but in my case, and I don't know if that's same elsewhere,
    there was a thin plastic part obstructing the acces from bellow. Now
    there were some interesting questions; first how to put it back; and
    secondly how the hell did it fal out of there. The only possilble
    solution, from my point of view was to de-attach the strip from its
    hooks (left one is easy and well visible, the right one is a bit
    tricky, it's kind of wire which you have to pull slightly towards you),
    and then pull it throught he slot. Now I have to tell to every one that
    was a bit of work, mainly because I don't have fingers of the five year
    old, but after some time i managed to do it (it's also important you
    have a good light, to see what you're doing). After acertaining it was
    through (that mirror again), i re-attached the strip first left than
    right. I dont know if cleaning the metal rod helps i did it anyway, the
    strip was clean anyway after being in my hands for so many hours. Put
    the printer on, no error 502 on the screen, performed the hardware
    test, and printed several pages afterwards. Knock on wood it works all
    right now.

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  • 124 Answers

Hardware Error 502:
Cause: The All-in-One is stalled.

  1. Press Power to turn your All-in-One off.
  2. Unplug the All-in-One.
  3. Check for paper jams.
  4. Plug in the All-in-One.
  5. Press Power to turn the All-in-One back on.
Thank you for using Fix Ya!

Have a great one!

Posted on Feb 23, 2009

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Posted on Jan 02, 2017

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1 Answer

Hardware error 0502 from A dell 940


Here is how to fix error 502.

Rick

» Reposition the Encoder Strip on the A940 All-In-One Printer
To reposition the encoder strip, perform the following steps:
  1. Remove the power cord from the unit.
  2. Lift the lid of the unit, just below the scanner portion of the All-In-One, to expose the inside of the unit where the printer cartridges are located.
  3. Gently slide the ink cartridge carrier to the middle of the printer.

107894934.gif
Figure 1: Out-of-position encoder strip

  1. Gently move the top part of the printer belt to the right.
  2. Using your index finger, gently push encoder strip down and then back up to get it back into the slot located on the back of the ink cartridge carrier.
new_note.jpg Note: There is a small slot that the encoder strip fits into, which is located on the back of the ink cartridge carrier.

While working with the encoder strip, check it for dust or any unclean spots. If any detected, try to clean the strip by wiping it gently with clean cloth.
  1. Gently press the strip first to the rear and then forward to ensure that it is seated correctly.
  2. Manually move the ink cartridge carrier to the left, then to the right to check the positioning of the encoder strip.

107894933.gif
Figure 2: Correctly seated encoder strip

new_note.jpg Note: If the encoder strip moves at all, it has NOT been repositioned correctly.

  1. Once the encoder strip has been re-seated, close the lid to the unit.
  2. Re-connect the power supply to the All-In-One.
  3. Press the Power button. If the encoder strip was re-seated correctly, the Hardware Error: 502 code will not appear.

Jun 14, 2011 | Dell A940 All-In-One InkJet Printer

1 Answer

Error message 502


Hardware Error 0502 on LCD Display
Check the encoder strip on the printer. (This is a clear strip running the length of the printer, above or behind the cartridge carrier.) Do the following:
1. Switch off the printer using the power button.
2. Disconnect the power cable from the back of the Lexmark X5100 / X6100 Series.
3. Leave the power cable disconnected for 30 seconds.
4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
5. Take out both cartridges.
6. Place an index finger on the encoder strip on either side of the cartridge carrier.
7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
8. Lightly press the strip first to the rear and then forward, if necessary.
9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.
10. Reconnect the power cable and switch the printer on again.
11. Perform the hardware test without cartridges first and then with both cartridges.*
12. Make a standalone copy.
13. If the copy is satisfactory, repeat the test once to confirm that the error is gone.

Jan 13, 2011 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

How do I fix hardware error: 0502


Hi There, Please follow the below steps to get off this error :
Re-position the Encoder Strip on your Printer

To re-position the encoder strip, perform the following steps:

1. Remove the power cord from the unit.

2. Lift the lid of the unit, just below the scanner portion of the All-In-One, to expose the inside of the unit where the printer cartridges are located.

3. Gently slide the ink cartridge carrier to the middle of the printer.

4. Gently move the top part of the printer belt to the right.

5. Using an index finger, gently push encoder strip down and then back up to get it back into the slot located on the back of the ink cartridge carrier.

NOTE
NOTE: There is a small slot that the encoder strip fits into, which is going to be located on the back of the ink cartridge carrier.

6. Gently press the strip first to the rear and then forward to ensure that it is seated correctly.

7. Manually move the ink cartridge carrier to the left, then to the right to check the positioning of the encoder strip.

8. Once the encoder strip has been re-seated, close the lid to the unit.

9. Re-connect the power supply to the All-In-One.

10. Press the Power button. If the encoder strip was re-seated correctly, the Hardware Error: 502 code will not appear.

See attached pictures, one for an out or place encoder strip, the other for a well placed strip.

Other faults that can bring up this error is a carriage rail that needs cleaning and oiling (so you might want to do that while your inside the thing), and also obstructions to the paper ways. Try removing paper jams, and put the printer upside down to shake loose anything that might jam the mechanism.

765d9d4.gif

Oct 28, 2010 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

How do I fix hardware error 0 502?


Check the encoder strip on the printer. (This is a clear strip running the length of the printer, above or behind the cartridge carrier.) Do the following:
1. Switch off the printer using the power button.
2. Disconnect the power cable from the back of the Lexmark X5100 / X6100 Series.
3. Leave the power cable disconnected for 30 seconds.
4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
5. Take out both cartridges.
6. Place an index finger on the encoder strip on either side of the cartridge carrier.
7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
8. Lightly press the strip first to the rear and then forward, if necessary.
9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.
10. Reconnect the power cable and switch the printer on again.
11. Perform the hardware test without cartridges first and then with both cartridges.*
12. Make a standalone copy.
13. If the copy is satisfactory, repeat the test once to confirm that the error is gone.

Feb 10, 2010 | Lexmark X6150 All-In-One InkJet Printer

1 Answer

Hardware Error 0502 displaying on the LCD of my Lexmark X5150


Hello,
this is an encoder strip error, this is the resolution:
Place an index finger on the encoder strip on either side of the cartridge carrier.
On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
Lightly press the strip first to the rear and then forward, if necessary.
Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.
For exended help make your selections at LEXMARK support page:
http://support.lexmark.com/index?page=localeSelect&jumppage=home

Aug 30, 2009 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

When trying to print error 502


The encoder strip may have become unseated. please follow the steps given below:
The embedded links in the table lead to specific troubleshooting steps.
1 Turn off the printer and disconnect the power cable from the back of the unit.
2 Open the printer's front cover.
Pinch the top of the carrier belt and gently move the cartridge carrier to the center of the printer.
3 On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Gently push the encoder strip down and back up to get it into the slot. NOTE: If the strip is completely out of the slot, it may be necessary to move it first forward and then back.
4 Move the cartridge carrier back to the left-hand side of the printer with the carrier belt.
5 Reconnect the power supply and turn the printer back on
If the issue persists after you have attempted the steps with a new color cartridge, continue to Contacting Lexmark.

Apr 05, 2009 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Cant receive a fax


HI try this its from the lexmark web site



Hardware Error 0502 on LCD Display ID:ENUS16536

Check the encoder strip on the printer. (This is a clear strip running the length of the printer, above or behind the cartridge carrier.) Do the following:
1. Switch off the printer using the power button.
2. Disconnect the power cable from the back of the Lexmark X5100 / X6100 Series.
3. Leave the power cable disconnected for 30 seconds.
4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
5. Take out both cartridges.
6. Place an index finger on the encoder strip on either side of the cartridge carrier.
7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
8. Lightly press the strip first to the rear and then forward, if necessary.
9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.
10. Reconnect the power cable and switch the printer on again.
11. Perform the hardware test without cartridges first and then with both cartridges.*
12. Make a standalone copy.
13. If the copy is satisfactory, repeat the test once to confirm that the error is gone.

Nov 21, 2008 | Lexmark X6170 All-In-One InkJet Printer

2 Answers

Having a problem copying in colour only prints about half the page and stops and says 502 hardware error but willprint out in black


I found this on fixyourownprinter.com after some digging.

Try this:

Hardware Error 0502 on LCD Display ID:ENUS16536

Check the encoder strip on the printer. (This is a clear strip running the length of the printer, above or behind the cartridge carrier.) Do the following:

1. Switch off the printer using the power button.
2. Disconnect the power cable from the back of the Lexmark X5100 / X6100 Series.
3. Leave the power cable disconnected for 30 seconds.
4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
5. Take out both cartridges.
6. Place an index finger on the encoder strip on either side of the cartridge carrier.
7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
8. Lightly press the strip first to the rear and then forward, if necessary.
9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer. If this does not clean these parts, a cotton swab with rubbing alcohol on it may be used.
10. Reconnect the power cable and switch the printer on again.
11. Perform the hardware test without cartridges first and then with both cartridges.*
12. Make a standalone copy.
13. If the copy is satisfactory, repeat the test once to confirm that the error is gone.

That's the best I can give you.  Quite sorry if it doesn't work.

Aug 13, 2008 | Lexmark Office Equipment & Supplies

1 Answer

LexMark 6170 Encoder strip came off


unplug the unit. Move carrier to middle. Gently press down on either end of the carrier, you are moving it down and a bit forward then let it go back up, this will get it back going again. It should now be back in slot. cheers lilacgerry xxx If you get error 502 or similar, clean the roller and coating with a lint free cloth or unscented wipe.

Jan 15, 2008 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Lexmark 6170 encoder strip reattach help needed


There is a spot where the strip goes through and it MUST be in this slot. It might be just a slot or it could be a hole it goes through. On all inkjets the strip will ALWAYS be straight and not pushed either frontward or backward, if it is, its not where is should be.

Sep 14, 2007 | Lexmark X6170 All-In-One InkJet Printer

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