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Re: An address incompatible with the requested protocol...
It's kind of hard to post exact answer of your question because you have not mentioned details about your error message so.
by the way,
Generally, it happens if you do not have permision to retrive from one device to another one so you need to make that, your both device are paired before you try to send any data.
if already paired then disconnect once and reconnect again and try it.
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first you need to pair your laptop with cell. Open bluetooth in your cell,search the devices,select your laptop inside the bluetooth application in cell, assign a passkey and then you will see a msg in the laptop tray," a bluetooth device trying to connect, click here to connect".
now click on the pop up in laptop, enter the same pass key and now you are paired.
go to the file you want to send in side your laptop, right click on it ad select 'send to' select bluetooth and then you need to search and select your device inside the pop up menu, once selected, you can receive the file inside inbox of your cell.