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Won't turn on

I got this Innovage digital photo album key chain as a gift, so I went right home and installed the software onto my mac. The software seemed to be working, so I plugged it into the computer via the provided USB cable, and the light is green. However, my computer nor the software is recognizing that the key chain is plugged in, and it won't turn on... or do anything. I tried that reset button, but that didn't do anything. I also tried uninstalling and reinstalling the software, but still no luck.
Any suggestions? I don't even know which store my friend bought it from or any store that sells this product to take it back, and I don't want to ask her because I feel bad. Can someone at least tell me where one purchases this product?

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  • 146 Answers

Best advice is to try this on a windows computer it is possible there is a driver issue with that device on apple OS

Posted on Apr 03, 2017

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Posted on Jan 02, 2017

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SOURCE: Innovage digital photo keychain not turning on

Hi everyone - I guess I am an official member of this club. I got this as a gift for Christmas and during all of the chaos of the holidays, it got stuck in the bottom of a bag. I know it is now MAY and I am now just finding it. I have installed the software and loaded the pictures, but am having the same problem. It won't turn on if it is not attached to a USB cable. Is there any answer to get this fixed? I really like it and want to show it off, but can't.

Posted on May 18, 2008

  • 15 Answers

SOURCE: Need Driver for Digital Photo Album

Here's the driver: http://www.mscustomercare.com/forms/Digital%20Photo%20Keychain%20Software.zip
If the link does not work, go to the site: http://www.mscustomercare.com and search for it.


Posted on Dec 29, 2008

  • 1 Answer

SOURCE: Innovage Digital Photo Keychain

Hi guys,
I just received one as well, and was faced with the same problem (software verion - 2.4 - provided with device didn't work) and found the proper way to make those work on some blog site. You will need the version 2.5. Here is where you can get it. it works fine:
1) Go to mscustomercare.com, click on "Innovage Digital Photo Keychain," then download the "Photo Viewer Install." Try to save the .zip file to your desktop for easy finding/access.
2) Once it is downloaded, open the .zip file, click on...

Posted on Dec 25, 2009

  • 3 Answers

SOURCE: Photo viewer device not found

I got a key ring for Christmas too ...when the keyring is on 'charge' mode it doesnt show on computer ...you have to remove the lead from key ring, switch off key ring then replace lead and switch to 'update' mode. Now if you double click on icon it should work!!!

Posted on Dec 27, 2009

Testimonial: "Yay! You're spot on. Otherwise a good keyring - but not really clear for the novice user!"

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I have my key chain completly charged and the software downloaded and when I plug into the computer it says updating like ie is supposed to but then I can't into my pictures to download them onto the key chain

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Mine I bough from wallgreens and it has a technical support website (www.mscustomercare.com) you can download the program there.
Its really cool.
Good luck!
Roberta

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Innovage or Tao?
there IS new software at both
http://www.taoelectronics.com/download.html for Tao

www.mscustomercare.com for Innovage

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I rec'd an Innovage Photo Chain for Christmas. You either have the correct software on the small CD disc or you don't. Contact Innovage by googling Innovage on the web, and go from their.

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Three months, hours of frustration with innovage digital PhotoKeychain I can't get it to work. My kids gave it to me as a Christmas gift and keep asking me if I like it. Please help. They will be here to visit for my 55th birthday and I want them to see I like thier gift. Thank You

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I am not MAC fluent - but Windoze can take up camera images with out extra software.
Perhapa Mac's can too

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Innovage Digital Photo Album w Keychain driver


Summary of Solutions posted here and elsewhere:

I just received a Innovage Digital Photo Album Keychain as a gift and ran into some of the issues posted here. I am going to summarize the solutions I have come across in hopes they will help others.

Installing/obtaining the software:

The keychain requires you to use custom software to upload pictures. The keychain includes a mini-cd with the software. If you have a computer with a slot loading cd (i.e. laptop, imac, mac-mini, etc) do not try to put the CD into your computer, it may become stuck! Either call the service line and order a full size cd, or try downloading the software from either:
Coby DP-151 software
Digital Foci - Pocket Album software
(While these are different digital photo products, the transfer software appears to be same as the Innovate software)

The software should be installed before you plug in the keychain into your USB port.

Software Issues:

Some users have complained that they can't see the whole transfer window. You might have your screen resolution set too low (like 680x480 or 800x600) try increasing to 1024x768 or bigger.

Finding photos: The software is quite simple, it does not integrate with your photo software (e.g. iphoto) it simple reads image files. You will need to point the software to where your photos are stored on your computer. For most people this is either "My Pictures" or simply "Pictures" folder.

Transferring photos: There have been some recommendations to transfer the photos to the keychain in small batches (like 6-10) rather than queuing up 60 images to transfer all at once. Apparently the software has crashed on some peoples machines when transferring many images.

Device Issues:


Charging: The device has an internal battery, it must be charged via your computers USB port. In must be in the charge mode, it will not charge when it is in the update mode. When you first plug the device into your USB port a menu should come up on the screen. You can use the arrow buttons to change the selection, then press the power key to select your choice. For charging you should select "USB Charge". In this mode the keychain will display images and won't let you power off. The red light will supposedly turn green once the keychain is fully charged.

Transferring images:
The keychain must be in the "USB Update" mode before your software will talk with it. Try unplugging the keychain, plug it back in, wait for the menu, use the arrow keys to select "USB update", press the power button. Now try running your transfer software

Bad USB cables: Many people have reported that the supplied USB cable doesn't work. If you are having problems with charging or transferring images, first try another USB cable from a similar type device if you have one (many cameras have the same sized mini usb connectors)

Hope this helps someone!

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