Question about Electronics - Others
I got this Innovage digital photo album key chain as a gift, so I went right home and installed the software onto my mac. The software seemed to be working, so I plugged it into the computer via the provided USB cable, and the light is green. However, my computer nor the software is recognizing that the key chain is plugged in, and it won't turn on... or do anything. I tried that reset button, but that didn't do anything. I also tried uninstalling and reinstalling the software, but still no luck.
Any suggestions? I don't even know which store my friend bought it from or any store that sells this product to take it back, and I don't want to ask her because I feel bad. Can someone at least tell me where one purchases this product?
Best advice is to try this on a windows computer it is possible there is a driver issue with that device on apple OS
Posted on Apr 03, 2017
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Posted on Jan 02, 2017
Hi everyone - I guess I am an official member of this club. I got this as a gift for Christmas and during all of the chaos of the holidays, it got stuck in the bottom of a bag. I know it is now MAY and I am now just finding it. I have installed the software and loaded the pictures, but am having the same problem. It won't turn on if it is not attached to a USB cable. Is there any answer to get this fixed? I really like it and want to show it off, but can't.
Posted on May 18, 2008
Here's the driver: http://www.mscustomercare.com/forms/Digital%20Photo%20Keychain%20Software.zip
If the link does not work, go to the site: http://www.mscustomercare.com and search for it.
Posted on Dec 29, 2008
SOURCE: Innovage Digital Photo Keychain
I just received one as well, and was faced with the same problem (software verion - 2.4 - provided with device didn't work) and found the proper way to make those work on some blog site. You will need the version 2.5. Here is where you can get it. it works fine:
1) Go to mscustomercare.com, click on "Innovage Digital Photo Keychain," then download the "Photo Viewer Install." Try to save the .zip file to your desktop for easy finding/access.
2) Once it is downloaded, open the .zip file, click on...
Posted on Dec 25, 2009
SOURCE: Photo viewer device not found
I got a key ring for Christmas too ...when the keyring is on 'charge' mode it doesnt show on computer ...you have to remove the lead from key ring, switch off key ring then replace lead and switch to 'update' mode. Now if you double click on icon it should work!!!
Posted on Dec 27, 2009
Testimonial: "Yay! You're spot on. Otherwise a good keyring - but not really clear for the novice user!"
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