Hotmail Won't Load
Hotmail is a free email service provider operated by
Though Hotmail has existed since the early 1990s, changes
made to the service may be preventing Hotmail from loading correctly on your
Clear your Web browser's cookies and then restart your
Enter your Web browser's "Options" utility and
delete all cookies, then restart your browser, then try to load Hotmail again.
Cookies are files that store information on your computer.
Your Web browser constantly refers to the information as it
If an error has been stored in a cookie, it is possible that
this could prevent you from being able to log into Hotmail.
Go directly to the Windows Live website.
Though Hotmail addresses and the service itself still
exists, Hotmail has existed under the "Windows Live" banner of
products since 2007 with the release of Windows Vista.
If you're attempting to load Hotmail through Hotmail.com,
your browser may be having a hard time redirecting you to the new site.
Go to the Windows Live website (see Below) directly and try
to log in there. http://login.live.com/
Type your user name correctly. To log into your Hotmail
account you are going to need to type your full user name followed by
"@hotmail.com" into the "Windows Live ID" box on the site.
If you leave out the "@hotmail.com" part of your
email address, Windows Live will be unable to log you into your Windows Live
Type your password correctly.
Hotmail account passwords are case sensitive, which means
that capital letters are considered different from lowercase letters.
Make sure all letters that should be capitalized
in your password are (and those that shouldn't be capitalized aren't), and then
click "Sign In" to try to access your Hotmail account again.
Check you username and password.
Hotmail passwords are case
sensitive, so something as simple as having your caps lock on can keep you from
accessing your account.
Double check to be sure you are
typing both your username and password exactly how you created them.
Reset your password.
If you haven't logged into your
Hotmail in some time and suspect you might be using the wrong password, click
the "Forgot Your Password?" link on the Hotmail log-in page.
On the next screen, follow the prompts
to enter your email address and the given security verification code.
Click "continue" and on
the next screen, select the option that allows you to answer your pre-set
This is a question you supplied when
you set up your Hotmail account.
After correctly answering the
question, you will be prompted to reset your password.
Clear your browser history and
temporary Internet folders if you are continually getting a "Page Cannot
Be Displayed" message when you log in.
The exact procedure for doing this
depends on your operating system and browser.
If you continue to get see this
message, it could indicate a problem with the Hotmail server.
Check the status of the network on a
site like Down Right Now that reports server problems on popular sites.
Submit a support request on the
Windows Live page.
On the Windows Live site, select
"Hotmail" under "Standard Services."
A search screen will open that will
allow you to check out a variety of Hotmail related support topics.
At the bottom of that screen, choose
"get more help" and then "support."
A support form will open for you to
complete and submit to the Hotmail team.
You will receive an answer within 24
Note that you will need a second
email account that you can access so that the Hotmail support staff can send
you your answer.
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