Question about Brother Multi-Function Center MFC-8870DW All-In-One Laser Printer

1 Answer

8870DW scan function does not work with macBook using USB

I just installed bother 8870DW software in my new macBook. When I tried to use scan function, I got an error cc031.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 565 Answers

You must reinstall the software on the computer to which the printer is physically connected. i think u are using usb to connect to computer so to share it out u most buy printserver or use let the computer where its physically connected just to be on and u share there the computer to your workgroup computers

Posted on Dec 27, 2008

  • Teet Bergmann Dec 27, 2008

    To solve, I went to "My Computer"

    Right clicked "Brother MFC-5440CN..." under "Scanners and Cameras"

    In the resulting menu, click "Properties"

    In the resulting window, click the "Network Setting" tab.

    Click the radio button that says "Specify you machine by address"

    Enter the ip address

    Click "OK" or "Apply"

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

10 Answers

Can print but not scan


Issue The error message 'An error occurred while communicating with scanning device' appears on the computer running Windows XP.This error occurs while using the HP scanning software. If the error message appears on the computer while scanning from a networked product, click here to troubleshoot scanner communication errors for the networked product (c00897542) (in English). This document does not cover the communication error message on networked products. Solution Beforeproceeding with the solutions in this document, use the product to makea copy in order to make sure that the hardware is functioning correctly. Ifthe copy function does not work, this document will not help resolvethe issue. Search the HP Web site for a document covering the errormessage that appears on the computer while copying. Ifthe copy function works, try each of the following solutions in theorder presented. After completing the steps for each solution, test theproduct. If the product still does not work, then proceed to the nextsolution.
NOTE: Someof the following solutions require that the computer be restarted.Consider printing this page or creating a bookmark to it, so that itcan be referenced after restarting the computer. Solution one: Restart the All-in-One and the computer Follow these steps to restart the product and the computer.
NOTE: Make sure that the product is connected directly to an electrical outlet and not through a surge protector or power strip.
  1. Turn the power to the computer off.
  2. Press the power button (c01453128.gif) to turn off the product.
  3. Wait 10 seconds.
  4. Restart the computer.
  5. Press the power button (c01453128.gif) to turn the product back on.
  6. When the computer restarts, try the scan again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Oct 31, 2008 | HP PhotoSmart C4385 All-in-One Printer

3 Answers

Can not scan


When this happen it is usually the USB cable. When this happen it is usually a problem with the USB cable. If
communication on USB cable is bad, as a result you can print but not
scan.Having also messed up a bit with the drivers ("HP digital
monitoring icon anymore"), you may also need to reinstall the driver.
My suggestion on how to proceed is the following.
Buy a better usb cable, the shilded ones cost a couple of dollars more but guarantee better communication.
Unplug printer from usb.
Unplug computer and printer from power for two minutes.
Plug back computer and printer to power, DO NOT plug in USB cable yet, leave printer NOT connected to pc.
Reinstall
drivers and software, keep printer disconnected until connection is
explicitely required by printer software installation process, or after
installing.
Connect printer when required.
Check that there is no
electric device (power adapters, extension etc.) very near to printer
USB cable, they can cause electromagnetic disturbance.
Try scanning. If it does not work at thhis point is either a problem with windows (new windows install required) or a faulty scanner.

Jul 29, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

I have the Brother MFC-240C printer connected to by laptop. I have Vista 64. The printer works but I cannot scan, it says connecting to computer but nothing ever happens. What do i do?


First do you have the full software installed? Select your version of Vista (32- or 64- bit) here: http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/download_top.html?reg=us&c=us&lang=en&prod=mfc240c_all

If you attached the USB cable to the computer and the printer before installing the full software, uninstall the generic driver that you have running and then unplug the USB cable before installing the full software. (Generic OS drivers often only run the printer on an all-in-one.)

Next replace the USB cable (scanning requires bi-directional communication and thus can fail when the printer works). If you have a USB hub or print server, try a direct connection. Try starting your scan from the computer. (Launch the software (PaperPort SE) and hit the scan button, if your installation CD had a Vista compatible version. Otherwise, try to scan in Paint (File > Import from Camera or Scanner) or Windows Fax and Scan (New Scan))

Next make sure that the monitor program is running if you want to launch the scans from the unit. This is the ControlCenter 3 - and you need to set the destination buttons for the scanner in the software. Look for the Device Button tab for each of the scan icons in the software.

I hope this helps.

Cindy Wells

Aug 01, 2010 | Brother Multi-Function Center MFC-240C...

1 Answer

I have a MacBook Pro connected via USB to a Kodak ESP 5 A-I-O. I've been having problems getting the scan function to work at all. So I upgraded the ESP 5 firmware & drivers to the latest available for...


Hi. To make sure that the product hardware is functioning correctly, use the product to make a photocopy. If you cannot make a copy, this solution will not help resolve the issue.

Solution 1:
Follow these steps to restart the product and the computer. NOTE: Make sure that the product connects directly to an electrical outlet and not through a surge protector or power strip.
  1. Shut down the computer.
  2. Press the Power button to turn off the product.
  3. Wait 10 seconds.
  4. Restart the computer.
  5. Press the Power button to turn the product back on.
  6. Try the scan again
Solution 2

1. Replace the USB cable.
2 .Try the scan again.

Solution 3
Fully uninstall and resintall the software and driver of Kodak printer

Workaround:

Try installing the printer to Windows XP environment just to prove functionality and test incompatibility issues. Might be your printer is icompatible with MAC OS. This will also prove if printer is working or not.

Jul 10, 2010 | Kodak ESP 5 Printer

2 Answers

Will not scan to macpowerbook


you need to get the mac driver installed correctly in the macbook to use the printer

Apr 23, 2008 | Canon PIXMA MP530 All-In-One InkJet...

1 Answer

How to scan soemthing onto a computer


Do you have the full-featured software driver installed? (Installed before connecting the printer to the computer.) Then you have the option of initiating the scan from the computer or the buttons on the unit. (The HP Digital Imaging Monitor Windows System icon should be in your system tray. If the program has been closed, restart the HP Image Zone software or reboot the computer.) There is a Start Scan button on the printer which should launch the HP software. Alternatively, start the Image Zone software and there should an option to start the scan.

These directions will only work if the computer and printer are both on and communicating with each other. If you get an error, try a new USB cable and try using a different USB port. If using a USB hub, try connecting to the computer directly. (If using a print server, try a direct connection. Check if the print server supports bi-directional communication; many only support the print functions not the scan options.)

I hope this helps.

Cindy Wells

Mar 22, 2010 | HP PSC 1510v All-In-One InkJet Printer

1 Answer

Problem with HP Officejet J4550 scan function.


Delete the software in Control Panel.

Reload the software, but don't plug in the USB cable until the software tell you to.

Jan 24, 2010 | HP Office Equipment & Supplies

1 Answer

My canon printer wont scan my picture to my hp computer


You will need to have installed the software that comes with your printer for scanning and the other functions before these buttons will work.

There may also be settings in the software which dictate what the buttons will do that need to be defined.

I'd check your CD and see if there's anything you didn't bother to install originally and then see if that fixes the problem.

Mar 12, 2009 | Canon Office Equipment & Supplies

1 Answer

New installation 810, printer works A1, scanner won't work


Uninstall and reinstall the software. Normally the software installed on the computer controls the scanner functions for the all in one dell stuff. Check dells site also for any updates that might correct this issue.

Jul 08, 2007 | Dell 810 All-In-One InkJet Printer

Not finding what you are looking for?
Brother Multi-Function Center  MFC-8870DW All-In-One Laser Printer Logo

Related Topics:

223 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

CheckitRight
CheckitRight

Level 3 Expert

1362 Answers

Soulvisitor
Soulvisitor

Level 3 Expert

1113 Answers

Ron Dufek
Ron Dufek

Level 3 Expert

398 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...