Question about Vodavi Starplus DHS 7312 Enhanced Phone

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Lose programming overnight

We come in and find the date and time are reset and only one of the phones ring...got a UPS but the problem still occurs every 6 or 7 days???

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We had the same type problem and installed a new lithium battery in place of the old one and it seemed to cure out problem. Even with our UPS it still was acting up but your programing battery must be bad. Good luck. Hope that helped.

Posted on Apr 22, 2009

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1 Answer

What happens if you reset


Reset What?

If you Reset a Router then it goes back to the settings set by the manufacturer. It will be just like it was when you first purchased it. You will have to reconfigure it to get on the internet.

If you do a System Restore it lets you return your system to a restore point (date and time) when you know your system was working properly. It does not lose any of your data, documents, music, pictures, videos or programs. If you installed a program after the restore point (date and time) that you selected, you will have to reinstall the program.

System Recovery WILL LOSE EVERYTHING. It sets your system back to the manufacturer's settings. It will be like the first time you purchased the system from the store. All of your data, documents, music, pictures, videos and programs will be gone.

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Our lucent partner phone system has gone crazy! when a calll comes in all of the extnsions ring at once. we also can't access our voicemail- it just rings and rings and doesnt allow us to enter our ext...


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Sounds like your system lost its programming.
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THE PHONE KEEP RINGING SHORT RING


Does the time and date show correctly?
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Whenh you call in, does it ring a half ring then you hear the voicemail "transferring call"?????
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Ring need only 1 phone, how can this


Unless someone stripped the documentation from the product, there's a set of manuals and a CD with programming software in the box. In a system as complex as this, couldn't you at least take the time to open one or the other and read? At the very least, start at page 10 of the PROGRAMMING manual (PT programming) and it will tell you how to set the date and time. Pay attention to system programs 400 and 408-410. That's where you tell the sytsem how many lines and where they ring.

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I have 4 model 954 phones in my system. When the ac cord is pulled out of the wall by accident or we lose power the phones all ring as if they are on hold. I cannot get them to stop ringing ? What should I...


Sounds like the extension numbers defaulted when it powered back up. To program extension numbers press program and the down arrow til the display says Extension No. then press the right arrow press the up or down arrows to select the desired extension number(11 through 22). Press save to store. To prevent the data from being lost when the next power outage occurs, make sure the 9 volt batteries are still in good order.

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Date/time are set at "first use" or through the tools menu.
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I have a Guardian home security system and comcast digital voice. After switching to digital voice, sometimes if i call my house, I hear sounds like a fax machine, sometimes it sounds like someone has...


Your system has been programed by your alarm company for remote programing by their techical department. They can access your system to change codes, reset your system's time/date and do remote diagnostics. Most security system manufacturers allow this remote access by having the security system answer the telephone after so many rings, the security system then picks up and waits for a frequency tone from the security dealer's computer. Once this occurs the dealer can access your system. Your dealer may have to change the program settings if this is causing interference. A second possibility is do you have remote access to your system? Some systems have the ability for the home owner to remotely access their system from any outside telephone. This allows the customer to arm/disarm their system while away from home. This could be causing your problem.

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1 Answer

Ups randomly shuts off


Hi, Could be anything but chances are it's the battery. It's very rare (but still happens) for the electronics of a UPS to be faulty. Try leaving the UPS powered on but without any load (PC, monitor, printer off) for a few hours or better still overnight. Try it again and observe if the random shut off occur. If yes, then it is time for a replacement battery. At certain instances, it may be that the UPS is working too much (overloaded), try just running the CPU to the UPS and the monitor directly connected to the mains. Hope this be of help/idea. post back how things are or should you need further information. Good luck and kind regards.

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1 Answer

Only 1 phone rings


There is a small battery inside your main control unit that keeps programming in memory during a power outage. The life of the battery is about 5 years give or take. When the system goes down for an extended period (or possibly several quick on/off cycles) your programming will be wiped out. By default, only a few telephones will ring. The battery is most likely a small blue 3-cell battery soldered right on the main board. It's not easily replaced. You can get a technician to replace it or hook up a standard battery backup unit (UPS) made for a computer. Your phone system uses less power than a computer so it can use any UPS and will last longer than advertised. Hard to say exactly how long. Just don't re-program the system until you take care of the problem or it will just default on you again.

May 30, 2006 | Vodavi Starplus DHS 7312 Enhanced Phone

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