Question about HP ScanJet 5300C Flatbed Scanner
I am trying to install my scanner on a windows xp os and when I downloaded the program from HP website, I can't get the setup.exe file to run. I have tried to redo it many times, I've downloaded the program repeatedly and it doesn't work. I've also tried it with the scanner connected and disconnected. I tried the included software and it kept locking up my computer, so that didn't work for me. Any suggestions?
Whats your hardware.
Try this solution...
Does it show up in your hardware profiles? What does it say on details when you right click the scanner? When you installed the driver, was it before your plugged in the USB? You may have to uninstall and reinstall it again, this time use the one from HP's website with any patch if applicable.
If you have successfully used it in the past, follow the install prompts and restart.. instead of using the products software, use Windows included scanning program which is much better than the proprietary one designed by HP. As long as you have the proper driver installed your system will know how to apply it.
Posted on Feb 26, 2010
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Posted on Jan 02, 2017
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