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I have a PRI and am asking the same question. I do know that you do have to go into programming to set this up. You also have to have a COIB card installed for this to work for standard Direct Inward Dial lines.
The Star Talk Flash is a voice mail prduct. The caller ID feature is a phone system feature. If your system is a norstar CICS or a MICS the caller ID will work only if you have the caller ID capable central office circuit packs installed. Look on the card and see if the label has "CLID". If it dose there is also additional programming required for each set under.... terminals &sets/telco features/featue assignments/show line/caller ID...set:Y. You also have to program (under sets) /telco features/caller ID: Y.
Okay well i'll just give you the long and short. If your caller id was working and then it all of the sudden stopped working you need to call your phone service provider and notify them. If you just got these phones installed then you would need to get a caller id card and turn on the caller id prompt from your phone system.
Unfortunately just adding caller ID to your phone line will not work with many business phone systems, especially older systems.
You can have this phone on one of several different Toshiba phone systems. The system must have caller ID equipment installed and programmed correctly for caller ID information to be shown on your phone's display.
Caller ID information is transmitted between the first and second ring. With business phone systems the system itself needs to collect this information and then pass it along to any phones that are programmed to ring at any given time.