Question about Kenmore Microwave Ovens

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Fire hazard On December 26, 2008 my daughter made a bag of microwave popcorn. She had some problems getting the oven to work right . the light would come on and the timer would work but the plate would not turn and the microwave did not hum. We opened it and reclosed it but to no avail. Finally my husband jiggled the door opener and it worked. No more problems. Until the smoke detectors went off 15 minutes later. The microwave was on fire. It burnt our counter and floor. The house was filled with smoke(we opened windows to air out). My husband was able to unplug it and sit it in the grass, the microwave burned for about another 20 minutes. We are lucky we did not lose our home because of this faulty product. I need to know who to get ahold of for this.

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I don't mean any offense in my solution, and I urge you not to "kill the messenger" when you rate my solution, but I need to give you the facts as I see them.

When the oven failed to work right, it should have been taken out of service until it was properly repaired. Just jiggling the door would not qualify.

I couldn't imagine Sears having been found to have any liability for this, since the oven was known to be failing and it was used anyway, and it was apparently left running unattended, which every manufacturer warns against in their owner's manuals.

This post will be the public record of those facts.

It was almost certainly failing due to a bad door switch or door switch mount.

Door switch or mount trouble is usually caused by slamming the door or by opening the door while it's cooking without hitting the Stop pad first.

Maybe your insurance company will cover part of this damage, but as far as any liability goes, I'd say Sears is in the clear.

But I'm not an attorney, just for the record. I just work for them in liability cases in my capacity as an electronics expert witness.

If you do happen to file suit, I would be more than happy to give a statement on this, so feel free to contact me with the case numbers and court info.

Good luck!

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

William E. Miller
prototech@usa.net
http://www.microwavedisplay.com

Posted on Dec 28, 2008

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