Question about Acer Aspire 6920 Notebook PC

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Acer 6920 blue ray problems

My 6920 has stopped playind blue ray disks it plays first few minutes until menu then freezes same place on every disk
please help

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  • the_stack Dec 28, 2008

    I've had my laptop for 3 days now, and I tried to play a Blu ray disc. It starts up and then a minute into it, it goes to a black screen.



    Any ideas?

  • Anonymous Jan 07, 2009

    UK user,

    Blue ray drive shows a DVD movie with no problem, I can explore Blue ray discs but they just won't play - the demo disc supplied with the computer does though!

    PC world support can't solve it either.

    They suggested taking it back to PC world to try another machine but advised that, because I had connected to the internet and downloaded the auto updates, the machines would show different properties. Love the machine but now feel let down by Acer - (who don't answer their e-mails!)

  • eddiechapman Jan 11, 2009

    I have the same thing. I suspect the problem was caused when the update was done. Like you when I connected to the internet it offered to update various bits of the software and that's when the Arcade Deluxe stopped working. When I contacted Acer they said the only way to fix it was to do a factory restore by pressing F10 during boot up. You will however loose anything you have installed on your hard drive. I can't believe they can't make the Arcade Deluxe s/w available seperately. I bought Cyberlink PowerDVD Ultra instead to play my Blu-ray discs.

  • Anonymous Jan 17, 2009

    Thank you Eddie,

    We bought Cyberlink PowerDVD Ultra and everything now works perfectly. We though that if we did the factory restore it would work only as long as we refused any more upgrades - one innocent click would take us back to the start!

    Thanks again for the advice.

    Mike

    Uk user (Guest)

  • Anonymous Apr 10, 2009

    hey why is it this thing doesnt play bleuray , i just hooked it up to my HD TV  with the HDMI chords , and nothing !!! i tryed  a normal movie , works fine , but why is it my bleu ray disc wont work 




    HELP! 

  • Anonymous Apr 24, 2009

    i think its a total con why sell a laptop , when the main part of it dont work , trouble is with me its too me 8 months to realise the blu ray dont work . i wish i brought a top sony laptop , or even a macbook air . lol , acer is a good makerealy just let down by the blu ray .. john hall bedford

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I have had the same poblems after buying my lap top from Currys. I emailed acer and all they would say is that all of the warranties have been taken over buy PC WORLD who are the same company. They then said that i should contact the tech guys. The tech guys tell you to restore to factory settings which tales off anything that you have already put on the computer. I then contacted the software tech guys £1.50 a minute line and the bloke i spoke to said that it was the fourth call that he had recieved that morning and the advice that he gave me was to return the computer as it was less than a month old and state that it was not fit for purpose. I took the lap top back to Currys and explained what i had been told to do. In the end they installed Power DVD 8 on my computer which allows me to play all blu rays on the computer. However i still can't connect the acer up to my HD eady tv without it freezing. It appears that the software supplied is absolutely **** but acer are happy to let you get on with it. The only real solution is to obtain third party software and update your graphics drivers. In time hopefully acer will release better edition of the pre installed software.
It is a real shame as the laptop is great apart from this blu ray issue which seems to be a well known problem as it is mentioned on many forums.
I hope this assists

Posted on Jan 24, 2009

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Ok I,m not sure i can solve the problem for you, but have had problems with my acer 6920 G. Hopefully this will help. I was playing blu ray discs on my acer 6920 G wich i believe has the same sony/nec Optiarc blu-ray player. It was playing blu rays fine for a while. then as newer and newer releases were coming out it would not play some blue rays from certain manufacturers (Fox). Then newer releases from other manufacturers would not play. I was getting updates from acer arcade deluxe that would allow me to play some of the newer releases. The only problem i was having was that the updates (patches?) were not keeping up to the newer releases. The last update from acer was corrupted or somthing was wrong with it and then my blu-ray player wouldn't play anything at all. To solve the problem I reinstalled acer arcade deluxe using the acer e recovery management. This fixed the problem. But now back to square 1. My older blue rays will play but not the newer ones. I've been going over this problem for a while now. The Acer site was no help at all. The e-mailed me some solutions both hardware and software but weren't even close to what the problem is. You can try Cyberlink Power DVD 8 and it runs better than the Acer Arcade Deluxe. (They write the updates for the acer arcade deluxe) It is expensive the last time i checked. Hope this helps a little.

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