I have had the same poblems after buying my lap top from Currys. I emailed acer and all they would say is that all of the warranties have been taken over buy PC WORLD who are the same company. They then said that i should contact the tech guys. The tech guys tell you to restore to factory settings which tales off anything that you have already put on the computer. I then contacted the software tech guys £1.50 a minute line and the bloke i spoke to said that it was the fourth call that he had recieved that morning and the advice that he gave me was to return the computer as it was less than a month old and state that it was not fit for purpose. I took the lap top back to Currys and explained what i had been told to do. In the end they installed Power DVD 8 on my computer which allows me to play all blu rays on the computer. However i still can't connect the acer up to my HD eady tv without it freezing. It appears that the software supplied is absolutely **** but acer are happy to let you get on with it. The only real solution is to obtain third party software and update your graphics drivers. In time hopefully acer will release better edition of the pre installed software.
It is a real shame as the laptop is great apart from this blu ray issue which seems to be a well known problem as it is mentioned on many forums.
I hope this assists
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Assuming everything was working before you switched Operating Systems, the problem is likely that you still have the drivers for the previous OS. You should first make sure the old drivers are uninstalled by going into Device Manager, right clicking on the drive, selecting properties, going into the driver menu, and uninstalling them.
Then you need to find the Vista drivers for the drives (either go to the manufacturer's website, or just Google the model of drive you have) and install them. Make sure you restart your computer afterwords.
According to the ACER Aspire 6920 specs, it does not have a Blue-ray player only DVD CD R/W drive. Therefore it cannot play blue-ray movie disks.
The specs of the DVD drive are as follows :- Optical Storage
TypeDVD±RW (±R DL) / DVD-RAM - Integrated
CD / DVD read speed24x (CD) / 8x (DVD±R) / 6x (DVD±R DL)
CD / DVD write speed16x (CD) / 8x (DVD±R) / 4x (DVD±R DL)
CD / DVD rewrite speed16x (CD) / 6x (DVD-RW) / 8x (DVD+RW) / 5x (DVD-RAM)
Ok I,m not sure i can solve the problem for you, but have had problems with my acer 6920 G. Hopefully this will help. I was playing blu ray discs on my acer 6920 G wich i believe has the same sony/nec Optiarc blu-ray player. It was playing blu rays fine for a while. then as newer and newer releases were coming out it would not play some blue rays from certain manufacturers (Fox). Then newer releases from other manufacturers would not play. I was getting updates from acer arcade deluxe that would allow me to play some of the newer releases. The only problem i was having was that the updates (patches?) were not keeping up to the newer releases. The last update from acer was corrupted or somthing was wrong with it and then my blu-ray player wouldn't play anything at all. To solve the problem I reinstalled acer arcade deluxe using the acer e recovery management. This fixed the problem. But now back to square 1. My older blue rays will play but not the newer ones. I've been going over this problem for a while now. The Acer site was no help at all. The e-mailed me some solutions both hardware and software but weren't even close to what the problem is. You can try Cyberlink Power DVD 8 and it runs better than the Acer Arcade Deluxe. (They write the updates for the acer arcade deluxe) It is expensive the last time i checked. Hope this helps a little.