Question about Acer Aspire 6920 Notebook PC

1 Answer

Acer 6920 blue ray problems

My 6920 has stopped playind blue ray disks it plays first few minutes until menu then freezes same place on every disk
please help

Posted by on

  • 4 more comments 
  • the_stack Dec 28, 2008

    I've had my laptop for 3 days now, and I tried to play a Blu ray disc. It starts up and then a minute into it, it goes to a black screen.



    Any ideas?

  • Anonymous Jan 07, 2009

    UK user,

    Blue ray drive shows a DVD movie with no problem, I can explore Blue ray discs but they just won't play - the demo disc supplied with the computer does though!

    PC world support can't solve it either.

    They suggested taking it back to PC world to try another machine but advised that, because I had connected to the internet and downloaded the auto updates, the machines would show different properties. Love the machine but now feel let down by Acer - (who don't answer their e-mails!)

  • eddiechapman Jan 11, 2009

    I have the same thing. I suspect the problem was caused when the update was done. Like you when I connected to the internet it offered to update various bits of the software and that's when the Arcade Deluxe stopped working. When I contacted Acer they said the only way to fix it was to do a factory restore by pressing F10 during boot up. You will however loose anything you have installed on your hard drive. I can't believe they can't make the Arcade Deluxe s/w available seperately. I bought Cyberlink PowerDVD Ultra instead to play my Blu-ray discs.

  • Anonymous Jan 17, 2009

    Thank you Eddie,

    We bought Cyberlink PowerDVD Ultra and everything now works perfectly. We though that if we did the factory restore it would work only as long as we refused any more upgrades - one innocent click would take us back to the start!

    Thanks again for the advice.

    Mike

    Uk user (Guest)

  • Anonymous Apr 10, 2009

    hey why is it this thing doesnt play bleuray , i just hooked it up to my HD TV  with the HDMI chords , and nothing !!! i tryed  a normal movie , works fine , but why is it my bleu ray disc wont work 




    HELP! 

  • Anonymous Apr 24, 2009

    i think its a total con why sell a laptop , when the main part of it dont work , trouble is with me its too me 8 months to realise the blu ray dont work . i wish i brought a top sony laptop , or even a macbook air . lol , acer is a good makerealy just let down by the blu ray .. john hall bedford

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

I have had the same poblems after buying my lap top from Currys. I emailed acer and all they would say is that all of the warranties have been taken over buy PC WORLD who are the same company. They then said that i should contact the tech guys. The tech guys tell you to restore to factory settings which tales off anything that you have already put on the computer. I then contacted the software tech guys £1.50 a minute line and the bloke i spoke to said that it was the fourth call that he had recieved that morning and the advice that he gave me was to return the computer as it was less than a month old and state that it was not fit for purpose. I took the lap top back to Currys and explained what i had been told to do. In the end they installed Power DVD 8 on my computer which allows me to play all blu rays on the computer. However i still can't connect the acer up to my HD eady tv without it freezing. It appears that the software supplied is absolutely **** but acer are happy to let you get on with it. The only real solution is to obtain third party software and update your graphics drivers. In time hopefully acer will release better edition of the pre installed software.
It is a real shame as the laptop is great apart from this blu ray issue which seems to be a well known problem as it is mentioned on many forums.
I hope this assists

Posted on Jan 24, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Hi, I have a Samsung Blue Ray home cinema system. When playing a Blue Ray disk it freezes after about an hour and a half. DVD's seem to play no problem. Have tried a cleaning disk but has not


Hi, if your sure it stops in the same time on any disc then i would assume there is something stopping the laser from moving forward.
If your confident opening it things may be obvious, KEEP HANDS AWAY FROM THE MAINS COMING IN.
The laser runs on two metal bars but all the gears are plastic up to the motor. The motor does'nt spin but turns in small movements as the laser reads in front, sometimes the teeth on the gears get clogged up. Let me know how you get on.

Jan 05, 2015 | Samsung Televison & Video

1 Answer

My blue ray player changes from Blue Ray player to Network when loading a Universal movie.


follow this steps and fix it. God bless you

Does not play disc
  1. No disc. - Load a disc into the tray.
  2. Disc has been loaded upside down. Place the disc with the label side up.
  3. Disc region code does not match region code of the player.
  4. Disc type is not the correct type to play.
  5. Disc is damaged or dirty. Clean the disc or try another.
  6. Moisture may be condensed inside the unit. Remove the disc and the leave the power on for one or two hours.

Nov 06, 2013 | Samsung BD-D5700 WiFi blueray disk player

1 Answer

My Blu ray player randomly stops playing movies but all other setting work


Have you made sure the disks are clean and have no marring on them? Blue Ray players are very sensitive to any disk issues. Also have you checked to see if any updated Firmware (the software the system uses to read the movies) has been released for the player? They constantly update the operating software of players and the way the disks are recorded, so regular updating is essential to prevent this type of problem in playback, freeze up is the most common complaint.

Feb 07, 2012 | Televison & Video

2 Answers

PS3 won't accept certain disks. A few disks i have won't play in my ps3. it happens to both blu-ray movies and games, and it seems to only happen with blu ray disks. i'll put the disk in, and...


Hello
The noise is actually a product of dust from a blue ray disc.Over time these discs heat up and leave a residue on the blue ray lens.
Try using a lens cleaner to remove dirt and clean lens.
Also i read an article that using a wireless controler can also cause freezing of the blue ray.

Oct 01, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

Aspire 6920 16-inch Notebook PC : Blu Ray player recognizes and plays all kind of di...


Install Cyberlink PowerDVD software and follow the below steps:
To update the Cyberlink PowerDVD software:
  1. Connect to the Internet.
  2. Open the Cyberlink Power DVD application.
  3. Click the arrow in the upper left hand corner of the window next to Cyberlink PowerDVD.
  4. Click on Update Now
  5. Follow the prompts to install the update.
This is will take care of the issue

May 06, 2010 | Acer Aspire 6920 Notebook PC

1 Answer

I have a acer 6920 and have problem playing blueray dvd


Newer BR disks are in an different format. If you can't view them then either you need a new BR unit or you need to upgrade the firmware of the one you have - if this is possible.

Feb 24, 2010 | Acer Aspire 6920 Notebook PC

1 Answer

My 1 years old acer 6920 is will suddenly freeze without any symptom and will resume its function after few minutes. Sometimes blue screen show up after few minutes. Very unpredictable. Mostly happen when...


OS corrupted. dont worry. format your OS and reinstall it. YOu will find good service. i ahve my own acer aspire. i do formet every 6 month. i am not jocking. if done thumbs me.

Jan 06, 2010 | Acer Aspire 6920 Notebook PC

1 Answer

Acer 6920 hard drive freezes


hard drive reader is sticking in 1 spot on disk try a defragmentation

Oct 05, 2009 | Acer Aspire 6920-6621 Notebook

1 Answer

Acer aspire 6920 18.4 inch screen! I cant get blue ray dvds


According to the ACER Aspire 6920 specs, it does not have a Blue-ray player only DVD CD R/W drive. Therefore it cannot play blue-ray movie disks.
The specs of the DVD drive are as follows :-
Optical Storage
  • Type DVD±RW (±R DL) / DVD-RAM - Integrated
  • CD / DVD read speed 24x (CD) / 8x (DVD±R) / 6x (DVD±R DL)
  • CD / DVD write speed 16x (CD) / 8x (DVD±R) / 4x (DVD±R DL)
  • CD / DVD rewrite speed 16x (CD) / 6x (DVD-RW) / 8x (DVD+RW) / 5x (DVD-RAM)

Jul 24, 2009 | Acer Aspire 6920-6422 Notebook

1 Answer

Plays a few minutes then stops, and will not play any dvd


ITS THE MOTOR ITS FREEZING ON YOU NEEDS TO BE REPLACED

Jul 01, 2008 | Fusion DVD-811 DVD Player

Not finding what you are looking for?
Acer Aspire 6920 Notebook PC Logo

1,413 people viewed this question

Ask a Question

Usually answered in minutes!

Top Acer Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18344 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you an Acer Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...