I had the same problems and contacted Philips Customer Care, their reply was as follows.
1 connect the Shoqbox to your PC (preferably on a USB port at the back of the PC )
2 press the reset button on the back of the Shoqbox for 10 seconds
3 open "my computer " on your PC
4 rightclick on your player
5 click on "Format
6 disable "quick format" and select "FAT32" as the file system
7 start Formatting.
After this use the repair/Update function of the Philips Device Manager which can be downloaded from the disc supplied or from the Phipis website.
Hope this helps-. Bertie B
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Try using Windows Explorer instead to transfer files and see if that works: Plug in the device to the computer making sure it is detected. Right click START button and select Explore. Scroll down the left panel to the device entry. It should be the drive listed after your DVD/CDROM drive. Click the (+) next to the entry to expand the folders. Find the folder where the Mp3's are stored. Now you can simply drag/drop the files from your PC into your player.
You have a file error: a system file may be missing or you have a format error on the SHOQBOX.
To fix this problem:
1. Connect the SHOQBOX to the computer using the supplied USB cable.
2. Plug your SHOQBOX into a wall outlet with the supplied AC adapter.
3. Launch the Device Manager at Start->Programs->Philips->Philips->PSS110 (or the model number of your SHOQBOX) on your PC.
* IMPORTANT: All music & content of your SHOQBOX will be erased once the factory setting is restored.
4. A dialogue box will pop up; click Restore and OK to confirm and start restoring the unit to its factory setting.
5. Follow the on-screen instructions to complete the restoration.
6. The Device Manager will close automatically once the success message is displayed.
7. Transfer a couple of songs into your SHOQBOX to confirm if the SHOQBOX has fully recovered all the files.
8. Close all opened applications and safely remove your SHOQBOX by clicking on the icon on your Windows task bar tray.
9. When prompted, ?The USB Mass Storage Device can now be safely removed from the system?, click OK and unplug your SHOQBOX.
10. Your player will display ?UPGRADING FIRMWARE?? once disconnected from the computer.
11. After firmware upgrade is complete, it will reset itself, showing the PHILIPS splash screen.
12. Press to switch on the player again.
The PSS series only recognizes an obsolete DRM-9 license for WMA files. IF the songs were working previously on this mp3 player, make sure your music service subscription is up-to-date - delete every song off of here and then reload them. IF there were never working: You will need to stick to songs that are in true mp3 format if you want to get any use at all out of this player.
Hi, you might want to consider using the freeware Shoqbox Buddy (http://www.apocgraphy.com/ShoqBoxBuddy/Help.htm). I completely stopped using the proprietary software shipped with the shoqbox in favor of the Shoqbox Buddy! Regards! Stephen