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I would try a different antenna first, then exchange radio if that doesn't work. You will have to 'update' the radio for about 30 minutes after you first activate it, but after 30 minutes it should be fine. Try the activation channel (channel 1) - call Sirius for a 'refresh'. After 30 minutes, your undate should be done. Turn the radio off with the pushbutton on the radio. Turn it back on - should be no more updating. If so, then there is a problem.
soft reset. get in turn on truck with door shut turn on sat radio on ch 184. turn off radio turn off truck and take keys out. next open door fully for 90 seconds. shut door. turn on truck. turn on radio and have sirius reset it. its called a soft reset.
Depends on the radio but with most models when you bought it new you would have gotten two flat strips pieces of metal which should be inserted left and right between the radio and the radio bay. They will push aside the spring locks and then you can gently pull it out.