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Hold down the middle button and the top of the scroll wheel until you see the apple symbol. Keep holding the middle button then hold down the bottom of the scroll wheel. This will reset the iPod so that it will work. If the scroll wheel is still not working, take it to the place you purchased it or if it is in the area, find a local Apple Store and take it to them. They will be able to assist as well.
You may be doing the reset wrong. Try doing this: Toggle the hold switch and put it back in the off position. Then press and hold the center button and the menu button simultaneously for ten seconds and the apple symbol should come up on the screen. Then it should work like normal. Hope this helps you!
You need to reset your ipod. Flip the hold switch on then off, then press select button and menu button at same time. Hold for 10 seconds or so. Ipod should shut off and reboot to apple screen. If this doesn't work first time try again. This should solve any stuck screen problems. Mine was stuck on pioneer screen and this operation fixed it.