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I have a HP Altec Lansing laptop. The screen is totally black, except for the mouse which I can move. I have restarted in every mode, but can't get it to a normal screen.

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  • Stephen Medley
    Stephen Medley May 11, 2010

    The words Altec Lansing you see refers only to the speakers in your laptop. The model number is on the bottom of the laptop. Is the cursor moving on the screen? What is "every mode"? Safe mode, command prompt? Setup? We can help if you have the time to be our eyes as we cannot see what you are seeing and have to ask. Steve

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  • 21 Answers

You might need to reinstall your operating system. a black screen with just a movable mouse could be caused by corrupted windows.

Posted on Oct 30, 2009

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