Question about SanDisk Sansa e250 MP3 Player
Every time I am done chargering it will go to refresh database and it will freeze up and stay like that way when the power is gone.Now when I go to charge it, it will not charge and it go do the same thing.
For Sansa e250R.
First try a soft boot: Hold down menu button for 20 seconds. Try starting. If not successful, continue.
Go to the Sansa website. http://www.sandisk.com/Retail/Default.aspx?CatID=1449
& download this Manual download file (Save to your desktop). Unzip it and extract it to your desktop (pp5022.MI4)
Start player in recovery mode:
1. Connect player to PC.
2. Turn "hold" switch to locked (orange).
3. Hold down the "record" button AND push "menu" (power on) button...hold "record" until screen displays "recovery mode."
4. At this point your PC should identify the player as a drive.
5. In My Computer, Drag from Desktop the pp5022.MI4 file & drop onto the player drive.
6. Now, create a New FOLDER (not file) on the player drive and name it "sansa.fmt"
7. Once done, unlock player by switching the "hold" buttom back to original position (not orange).
8. Disconnect player from PC & restart.
Sansa customer support said this happens due to a corrupt music file...they were very helpful & I didn't stay on hold for an eternity either.
NORTH AMERICAN TECHNICAL SUPPORT
1(866) SAN.DISK (North America)
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Posted on Feb 24, 2008
Hello. Seems like your player is encountering either a file or system error, causing it to freeze. One solution would be to see if your player would be detected by your PC, then attempt to format it. Another solution would be to re-apply the firmware. Here are the steps: Switch your Sansa E250 to its Recovery Mode: 1. Make sure the player is powered off 2. Enable the "Hold" switch (located on the top of the player). You would know it's enabled when you see the "orange-colored" surface 3. Press the "Record" button. Make sure you keep it pressed while pressing on the "Menu" button. 4. keep your fingers pressed on these 2 buttons until the E250 LCD screen displays "Welcome to Recovery Mode" 5. Connect your E250 to your computer. (Just a reminder: The minimum Operating System requirements for a Sansa E200 player is Windows XP and above) 6. Double-click on "My Computer" and you would see your Sansa E250 appear as a "16 MB" drive. Note: If you do not see that "16 MB" drive/partition, please repeat steps 1-6. Next, Apply the firmware for the E250 (your player should be connected to your PC at this time): Step 1: Use this link to download the firmware for your Sansa E250 (for better results, please save this file on your "Desktop": http://www.sandisk.com/Assets/File/Downl... Step 2: Double left-click on the downloaded file, and follow the on-screen prompts. The file will automatically re-flash your player and format it as well, thereby clearing all possible file/system corruptions that may have occurred. Step 3: When the process is complete, unplug your E250 from your computer, and please make sure you disable the "Hold" switch Step 4: Power up your E250 and 90-99% of the time, it would boot up successfully.
Posted on Apr 24, 2007
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