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MagicJack caller ID issue

MagicJack caller ID Shows on the softphone, but not on my cordless phone handset. The handset just shows "Incoming Call", but when I plug the cordless phone into the landline the caller ID works fine. I tried the "100k ohm resistor fix" that I have seen online with no success. Any help Please!

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  • Bill Gilhooly
    Bill Gilhooly Dec 27, 2008

    Yes, Win XP home addition Sp2. Calling works, in and out, just a caller ID Problem. The Phone is a AT&T TL92328 DECT6.0 3-Handset Phone System w/ Bluetooth.

  • Bill Gilhooly
    Bill Gilhooly Dec 27, 2008

    It's now working! Not exactly sure how, I updated my USB drivers and updated the MagicJack. It's now showing incoming number, and like on a cell-phone, if I have the name stored in the directory on the phone, it shows name with the number.
    Thank's to anyone who tried to research this issue for me.

  • felicityksr Dec 29, 2008

    Just purchased a Uniden 5.8 Ghz 8560 cordless phone to use with MJ and caller ID is not working. It does work on our landline. How can this be remedied?



    Karen

  • Anonymous Jan 05, 2009

    I also just purchased a magic jack and a uniden 5.8ghz phone and the caller id doesn't work. Please advise how this can be fixed

  • Bill Gilhooly
    Bill Gilhooly Jan 06, 2009

    Caseyo596,
    It sounds like you have found a different way to apply the 100k ohm resistor fix.( Which entails soldering a resistor across the line) This fix was posted on the unofficial MagicJack site, but your method may be much easier for some folks!
    As I stated earlier, this fix may not work for everyone, but has seen great success for many.
    My fix was updating my usb drivers & MJ software, finishing with a computer restart, with phone plugged into MJ & MJ plugged into USB port.
    The old hard line phone you have connected has added some resistance across the line, I'm going to go out on a limb and guess about 100k ohms worth.
    Good going! I hadn't thought of that...


  • GTFrench Jan 18, 2009

    Had/have the same problem with MJ's CID. Haven't gotten to Radio Shack yet to try the 100K resister fix, but read here about the addition of an old corded phone. Wow. Worked. Go figure. Running an AT&T DECT 6.0 base with 3 remotes. Base is wired to the MJ with about 30 feet of conventional 4-wire phone line. Knew the problem was related to the length which at 30 feet is apparently longish for MJ. CID would not work. Dragged out an old Bell South wired phone, put a 2-into-1 coupler plugged directly into MJ then connected the 30-ft. line to the AT&T phone into one socket of the coupler, and the old Bell South phone into the other. Now have CID on the AT&T (the old Bell South phone doesn't have CID cabability). Wanted to be sure I wasn't coming to the old "Frog" conclusion (scientist: ". . . cut off both frog's legs, and yelled at frog to jump. Frog would not jump. Conclusion: cutting off frog's legs makes frog go deaf. . ."). So, unplugged the Bell South, CID quit working. Reconnected Bell South, CID started working again. So far, consistent. May be that the old Bell South phone has the appropriate resistance built in. But at this point, who cares? It works!

  • Anonymous Mar 08, 2009

    i get caller d just not on my cordless phone any idea

  • tony_baum Apr 15, 2009

    I have the same problem my caller ID does not work on my Cordless phone. I'm running win XP sp3 can you tell me how to update my usb driver? Thanks

  • lenex8409 May 09, 2009

    I have the uniden 5.8 ghz cordless phones and when i get a call comingin on my magic jack the caller id is displayed on my computer but not on the caller id of my phone would like a good fix for this can someone please explain what i can do thank you

  • Thomas F. Schneider May 11, 2010

    You are listed under win Xp home addition?

  • Anonymous Mar 30, 2014

    Magicjack has conveniently left out there contact ph. number on their website. This is VERY ANNOYING. I need to speak WITH A HUMAN BEING about my account. I want to change it. Ive tried their "reach a live person in seconds" to no avail. I never seen such terrible service before! Please help!!

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19 Answers

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Posted on May 24, 2010

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If you have an internal dialup modem installed on your computer just get a phone cord and run from the Magic Jack to the "line" port of the modem then connect your phone(s) to the "phone or handset" port. Works GREAT!

Posted on Apr 30, 2009

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The downloadable Magicfeatures Plugin for magicJack provides a proper permanent fix to the real underlying caller id display problem.
It also provides full caller id name display support with real time online reverse number lookup as well as call waiting caller id support. You get talking caller id too.
You can download it at http://www.pcphonesoft.com .

Posted on Feb 28, 2010

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The Y-adapter (3-way coupler) worked for me too. I would try this fix. I used 2- 5 in phone lines to connect magicjack to adapter and adapter to computer. Plugged phone in and it worked =)

Posted on Jul 01, 2009

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  • CheleD Feb 13, 2011

    I ordered the magic fix from ebay back in dec (10) he has sold a bunch and is still selling, I just checked the link.. It is really cheap and works perfectly, http://cgi.ebay.com/ws/eBayISAPI.dll?Vie...

  • CheleD Feb 13, 2011

    I ordered the magic fix from ebay back in dec (10) he has sold a bunch and is still selling, I just checked the link.. It is really cheap and works perfectly, http://cgi.ebay.com/ws/eBayISAPI.dll?Vie...

  • CheleD Feb 13, 2011

    http://i950.photobucket.com/albums/ad347...
    pic of 3 adapter set-up

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Hello everyone.

I resently had this problem with my Uniden cordless phones.
I have my Magic jack hooked to my house phone lines and disconnected from my outside service provider.
WIth this setup all of the jacks in the house work fine.. no static or drop in quality.
They say on the MJ FAQ site to use a powered USB hub to get the Caller ID working but thats not an option.

Im running windows XP Pro SP3 and the MJ is hooked right into the wall outlet and the Base of the cordless phones are in my garage.
The Caller ID never worked at my new house.

Well today i hooked up a plane old corded phone i found digging through boxes to one of the outlets.
Some one called and all of a sudden the Caller ID worked.

I then disconnected the corded phone witch has no caller ID or batters just a plane old phone and it stopped working.

I plugged it back in and it worked again.
So for some reason hooking a plane phone to the network it made the Caller ID work..
I lived without for 4 months until now.

Hope this helps some one and thanks for the read.

Casey

Posted on Jan 05, 2009

  • Ozzycan Oct 09, 2011

    It is looking for the 100 KiloOhm Resistor. but you don't need a small modular plug. Pick up a dual surface mount wall jack and fasten the resistor accross the green and red wires. The corded phone has that impedence integrated in the circuitry as it is physically connected to the hand set.

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I have a uniden 5.8 with two bases. It replaced a vtech that had an answering machine base. The vtech worked great on the caller id and I believe it was cause it had a answering machine in its base so essentialy it was a hardwired phone and must have had the correct resisters cause my cid worked fine. BUT when I bought my new uniden two base unite neither phone would pic up the cid till I red this forum and hooked up a y connector and plugged in a corded phone and it made the caller id on the hand held unit work. So I went to radio shack bought a modulation jack screwed the red and green wire to two screws with a 100k Ohm 1/2 watt resistor between the screws and just like magic (no pun intended. lol) it worked!!!!! :) So this is another solution if you are not good at soldering. :) Hope this helps some one. :)

Posted on Aug 30, 2009

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I did the same thing brianbtn did- plugged the magic jack into my modem "LINE" port, then plugged my phone (a Uniden 5.8 GHz) into the "PHONE" port of the modem, and the caller ID instantly started working. Though I agreee this is a bit annoying, I have a 100% working phone at home now for $20 a year, instead of having to stand in certain spots in the house to use my cell. I'm not complaining!

Posted on May 02, 2009

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I have the same problem with my MJ. After reading the other comments here, I plugged a Y adapter into the magic jack, then plugged a phone line between my computer modem and the magic jack. Plugged the Panasonic cordless into the other end of the Y connector and Wa La caller Id!! Thanks to all who posted.

Posted on Apr 26, 2009

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I am using my MJ as regular phone line and sometimes as a fax line ,so I have my phone cord running to my fax machine and then to my cordless phone , that solved my CID problem.Good Luck

Posted on Jan 12, 2010

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MagicJackCallerIDFix.com sells a small modular plug that fixes the caller ID problem. It's just a 100K ohm resistor across the line. But for those who don't know how to do it or don't have the equipment to do it, this is an easy fix.

Posted on Dec 17, 2010

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Finally I got the Magicjack to display CID on the Vtec 5.8 MGHz telephone. I did the 100K resister thing to the modulator, and it works like a charm...name and number on CID is now seen

Thanks All

Posted on Dec 17, 2010

  • BobInJupiter Feb 09, 2011

    I did the resister solution but I'm still just getting 'Incoming call' on my Panasonic Dect 6.0 wired base station and the remotes. Guy at Radio Shack said they sell a lot of Magic Jacks and no one ever came in looking for a resister to fix caller id. Anyway we were not sure of what 100K to use and settled on 1/2 watt. Would that be the cause of the fix not working? I since read some had success with 1/4 watt. I've also tried adding an old corded phone without caller id to see if that works. Any other helpful hints will be appreciated!

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Here you go

http://my.ebay.com/ws/eBayISAPI.dll?MyEbayBeta&CurrentPage=MyeBayNextSelling&ssPageName=STRK:ME:LNLK:MESEX

Posted on Nov 04, 2009

  • big cheeser Jan 17, 2010

    Just buy a hardware fix:

    http://cgi.ebay.com/ws/eBayISAPI.dll?Vie...


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I had same problem, and suddenly, callerID worked. Next day, stop working, surfing the net for solution, reading about the 100 ohm solution ... having a guess about voltage that power the usb, so, unplug power to my laptop and running it on battery power, and caller ID work.
Does anyone know how to adjust the usb power ? (need to recharge the battery, so caller ID might not work)

Posted on Aug 08, 2009

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I just got the mj i could not get numbers to come up on my cid on my cordless but there is one phone i found that works the phone is a pre sidian 43-271 DECT 6.0 cordless i got it at radio shack for 30 bucks i also no sombody who has a mj and they use the same phone with the mj and it works for them to

Posted on Feb 24, 2009

  • d dizz l Feb 24, 2009

    pre sidian 43-271 DECT 6.0 cordless i got it at radio shack for 30 bucks the cid works for me

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I tried using a powered USB hub but no luck so I went to Radio Shack and bought some 100K-Ohm 1/4 watt resistors. Only $1.00 for a pack of five. I connected the resistor across the "tip & ring" leads via some jacks on my patch panel in my data room and "bingo!!" I now have caller ID displaying on my Avaya Partner phone system. An inexpensive and easy fix!

Posted on Aug 08, 2009

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Thanks for the tip about plugging MJ into dial-up modem! Caller ID works like a charm now. Using Panasonic KX-TGA101S DECT 6.0 Phone

Posted on Aug 29, 2012

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Cheapest way to do it and without soldering is to get a surface mounted dual splitter a short phone cord and a 100KOhm Resistor. The resistor screws down on the terminals with the red and green wire. Plug the magicjack into one of the ports and your phone into the other... It will fix the Caller-id issue. Unfortunately, there is a necessary impedence that the teathered phone has (from the handset itself) that wireless phones do not supply. This repair will cost about 5 dollars at most.

Posted on Oct 09, 2011

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I am a technician and see the issue to be too much voltage output from the magicJack. I had the caller ID issue and confirmed you can buy a cheap handset (Corded) and a telephone line splitter (costs about $2.00) to correct this issue. I got my cordless VTech phone to show CID by placing a $9.00 corded caller ID handset on the line using a $2.00 1 to 5 line splitter. $11.00 total and I don't mind because I can have a handset at both ends of my bedroom.

Posted on Mar 23, 2011

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I bought a set of Uniden 2.4 Ghz phones and the caller ID works great on all four handsets! Not sure what the difference is, but I am happy all seems to be working fine. DIdn't do a thing except switch out the 5.6 Ghz for these 2.4 Ghz phones.

Posted on Jan 06, 2009

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