Question about Lexmark X6170 All-In-One InkJet Printer
Like many others who have Lexmark X6170 I had a problem when the page was partially printed, and the LCD screen on the printer would give me the hardware error 502. as i learned from this forum, but as well from the lexmark site the problem was with the encoder strip which runs on the back of the cartridge carriers (it's a grayish transparent strip running from left to right, attached with the small hooks on eather side; there is a good picture of it on this site). The solution for it, as many had said, was to to pull down and forward the encoder strip so it could fit into the slot on the back of the cartridge carriers. The maddening part is that you don't know where the slot is, how it looks like, and after 1 hour of futile attempts and feeling VERY stupid, I remembered that i have a small dentist's mirror (you know the one he uses to see your tooth from the difficult angle, anyway don't ask), I alligned it and found that the slot is exactly in the middle of the cartidge carriers (remember there are 2 cartridges), just under blue and black thingiies which look like a small batteries and are placed almost on the top of the carrier. Now the interesting thing with the slot is that you could see that you are suposed to put the strip in it from bellow, but in my case, and I don't know if that's same elsewhere, there was a thin plastic part obstructing the acces from bellow. Now there were some interesting questions; first how to put it back; and secondly how the hell did it fal out of there. The only possilble solution, from my point of view was to de-attach the strip from its hooks (left one is easy and well visible, the right one is a bit tricky, it's kind of wire which you have to pull slightly towards you), and then pull it throught he slot. Now I have to tell to every one that was a bit of work, mainly because I don't have fingers of the five year old, but after some time i managed to do it (it's also important you have a good light, to see what you're doing). After acertaining it was through (that mirror again), i re-attached the strip first left than right. I dont know if cleaning the metal rod helps i did it anyway, the strip was clean anyway after being in my hands for so many hours. Put the printer on, no error 502 on the screen, performed the hardware test, and printed several pages afterwards. Knock on wood it works all right now.
Posted on Dec 28, 2008
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Oct 28, 2010 | Lexmark X6170 All-In-One InkJet Printer
Aug 30, 2009 | Lexmark X5150 All-In-One InkJet Printer
Dec 27, 2008 | Lexmark X6170 All-In-One InkJet Printer
Dec 15, 2008 | Lexmark X6170 All-In-One InkJet Printer
Dec 12, 2008 | Lexmark X6170 All-In-One InkJet Printer
Nov 26, 2008 | Lexmark X6150 All-In-One InkJet Printer
Nov 21, 2008 | Lexmark X6170 All-In-One InkJet Printer
Sep 16, 2008 | Lexmark X5150 All-In-One InkJet Printer
Nov 09, 2007 | Lexmark X6170 All-In-One InkJet Printer
Sep 14, 2007 | Lexmark X6170 All-In-One InkJet Printer
78 people viewed this question
Usually answered in minutes!