Question about Lexmark X6170 All-In-One InkJet Printer

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Cannot find the way to put the encoder strip in the slots at the back of the cartridge carriers. model is lexmark X6170

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  • lolamotorola Dec 28, 2008

    like many others who have Lexmark X6170 I had a problem when the page was partially printed, and the LCD screen on the printer would give me the hardware error 502. as i learned from this forum, but as well from the lexmark site the problem was with the encoder strip which runs on the back of the cartridge carriers (it's a grayish transparent strip running from left to right, attached with the small hooks on eather side; there is a good picture of it on this site). The solution for it, as many had said, was to to pull down and forward the encoder strip so it could fit into the slot on the back of the cartridge carriers. The maddening part is that you don't know where the slot is, how it looks like, and after 1 hour of futile attempts and feeling VERY stupid, I remembered that i have a small dentist's mirror (you know the one he uses to see your tooth from the difficult angle, anyway don't ask), I alligned it and found that the slot is exactly in the middle of the cartidge carriers (remember there are 2 cartridges), just under blue and black thingiies which look like a small batteries and are placed almost on the top of the carrier. Now the interesting thing with the slot is that you could see that you are suposed to put the strip in it from bellow, but in my case, and I don't know if that's same elsewhere, there was a thin plastic part obstructing the acces from bellow. Now there were some interesting questions; first how to put it back; and secondly how the hell did it fal out of there. The only possilble solution, from my point of view was to de-attach the strip from its hooks (left one is easy and well visible, the right one is a bit tricky, it's kind of wire which you have to pull slightly towards you), and then pull it throught he slot. Now I have to tell to every one that was a bit of work, mainly because I don't have fingers of the five year old, but after some time i managed to do it (it's also important you have a good light, to see what you're doing). After acertaining it was through (that mirror again), i re-attached the strip first left than right. I dont know if cleaning the metal rod helps i did it anyway, the strip was clean anyway after being in my hands for so many hours. Put the printer on, no error 502 on the screen, performed the hardware test, and printed several pages afterwards. Knock on wood it works all right now.

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Like many others who have Lexmark X6170 I had a problem when the page was partially printed, and the LCD screen on the printer would give me the hardware error 502. as i learned from this forum, but as well from the lexmark site the problem was with the encoder strip which runs on the back of the cartridge carriers (it's a grayish transparent strip running from left to right, attached with the small hooks on eather side; there is a good picture of it on this site). The solution for it, as many had said, was to to pull down and forward the encoder strip so it could fit into the slot on the back of the cartridge carriers. The maddening part is that you don't know where the slot is, how it looks like, and after 1 hour of futile attempts and feeling VERY stupid, I remembered that i have a small dentist's mirror (you know the one he uses to see your tooth from the difficult angle, anyway don't ask), I alligned it and found that the slot is exactly in the middle of the cartidge carriers (remember there are 2 cartridges), just under blue and black thingiies which look like a small batteries and are placed almost on the top of the carrier. Now the interesting thing with the slot is that you could see that you are suposed to put the strip in it from bellow, but in my case, and I don't know if that's same elsewhere, there was a thin plastic part obstructing the acces from bellow. Now there were some interesting questions; first how to put it back; and secondly how the hell did it fal out of there. The only possilble solution, from my point of view was to de-attach the strip from its hooks (left one is easy and well visible, the right one is a bit tricky, it's kind of wire which you have to pull slightly towards you), and then pull it throught he slot. Now I have to tell to every one that was a bit of work, mainly because I don't have fingers of the five year old, but after some time i managed to do it (it's also important you have a good light, to see what you're doing). After acertaining it was through (that mirror again), i re-attached the strip first left than right. I dont know if cleaning the metal rod helps i did it anyway, the strip was clean anyway after being in my hands for so many hours. Put the printer on, no error 502 on the screen, performed the hardware test, and printed several pages afterwards. Knock on wood it works all right now.

Posted on Dec 28, 2008

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1 Answer

How do I fix hardware error: 0502


Hi There, Please follow the below steps to get off this error :
Re-position the Encoder Strip on your Printer

To re-position the encoder strip, perform the following steps:

1. Remove the power cord from the unit.

2. Lift the lid of the unit, just below the scanner portion of the All-In-One, to expose the inside of the unit where the printer cartridges are located.

3. Gently slide the ink cartridge carrier to the middle of the printer.

4. Gently move the top part of the printer belt to the right.

5. Using an index finger, gently push encoder strip down and then back up to get it back into the slot located on the back of the ink cartridge carrier.

NOTE
NOTE: There is a small slot that the encoder strip fits into, which is going to be located on the back of the ink cartridge carrier.

6. Gently press the strip first to the rear and then forward to ensure that it is seated correctly.

7. Manually move the ink cartridge carrier to the left, then to the right to check the positioning of the encoder strip.

8. Once the encoder strip has been re-seated, close the lid to the unit.

9. Re-connect the power supply to the All-In-One.

10. Press the Power button. If the encoder strip was re-seated correctly, the Hardware Error: 502 code will not appear.

See attached pictures, one for an out or place encoder strip, the other for a well placed strip.

Other faults that can bring up this error is a carriage rail that needs cleaning and oiling (so you might want to do that while your inside the thing), and also obstructions to the paper ways. Try removing paper jams, and put the printer upside down to shake loose anything that might jam the mechanism.

765d9d4.gif

Oct 28, 2010 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Hardware Error 0502 displaying on the LCD of my Lexmark X5150


Hello,
this is an encoder strip error, this is the resolution:
Place an index finger on the encoder strip on either side of the cartridge carrier.
On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
Lightly press the strip first to the rear and then forward, if necessary.
Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.
For exended help make your selections at LEXMARK support page:
http://support.lexmark.com/index?page=localeSelect&jumppage=home

Aug 30, 2009 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Reattach encoder strip? Lexmark 6170


Hardware Error 502:
Cause: The All-in-One is stalled.
  1. Press Power to turn your All-in-One off.
  2. Unplug the All-in-One.
  3. Check for paper jams.
  4. Plug in the All-in-One.
  5. Press Power to turn the All-in-One back on.
Thank you for using Fix Ya!

Have a great one!

Dec 27, 2008 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Hardware error 0502


The encoder strip may have gone out of range of the sensor, or it might be dirty.
  1. Switch off the printer using the power button.
  2. Disconnect the power cable from the back of the Lexmark X5100/X6100 Series.
  3. Leave the power cable disconnected for 30 seconds.
  4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
  5. Take out both cartridges.
  6. Place an index finger on the encoder strip on either side of the cartridge carrier.
  7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
  8. Lightly press the strip first to the rear and then forward, if necessary.
  9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.
  10. Reconnect the power cable and switch the printer on again.
  11. Try to print....
Good luck...

Dec 15, 2008 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

ERROR 0502


Re-position the Encoder Strip on your all in one Printer

To re-position the encoder strip, perform the following steps:

1. Remove the power cord from the unit.

2. Lift the lid of the unit, just below the scanner portion of the All-In-One, to expose the inside of the unit where the printer cartridges are located.

3. Gently slide the ink cartridge carrier to the middle of the printer.

4. Gently move the top part of the printer belt to the right.

5. Using an index finger, gently push encoder strip down and then back up to get it back into the slot located on the back of the ink cartridge carrier.

NOTE
NOTE: There is a small slot that the encoder strip fits into, which is going to be located on the back of the ink cartridge carrier.

6. Gently press the strip first to the rear and then forward to ensure that it is seated correctly.

7. Manually move the ink cartridge carrier to the left, then to the right to check the positioning of the encoder strip.

8. Once the encoder strip has been re-seated, close the lid to the unit.

9. Re-connect the power supply to the All-In-One.

10. Press the Power button. If the encoder strip was re-seated correctly, the Hardware Error: 502 code will not appear.

See attached pictures, one for an out or place encoder strip, the other for a well placed strip.

Other faults that can bring up this error is a carriage rail that needs cleaning and oiling (so you might want to do that while your inside the thing), and also obstructions to the paper ways. Try removing paper jams, and put the printer upside down to shake loose anything that might jam the mechanism.

Dec 12, 2008 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

My lexmark x6150 says hardware error 0502


Hardware Error 0502 on LCD Display


Cause
The encoder strip may have gone out of range of the sensor, or it might be dirty.
Resolution
You need to check the encoder strip on the printer. This is a clear strip running the length of the printer, above or behind the cartridge carrier.
Check the encoder strip
    1. Switch off the printer using the power button.
    2. Disconnect the power cable from the back of the printer.
    3. Leave the power cable disconnected for 30 seconds.
    4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
    5. Take out both cartridges.
    6. Place an index finger on the encoder strip on either side of the cartridge carrier.

      pattlnk_1212009_1453-encoderstrip.gif

    7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
    8. Lightly press the strip first to the rear and then forward, if necessary.
    9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.


      pattlnk_2212007_1057-contacts%20reduced.jpg
      Click here for an enlarged view. The contacts on the back of the cartridge carrier are the ones you need to clean. IMPORTANT: Use a dry tissue.

    10. Reconnect the power cable and switch the printer on again.
    11. Perform the hardware test, first without the cartridges and then with both cartridges. Click on the applicable article link below.

      How to Perform the Hardware Test on the Lexmark X5150
      How to Perform the Hardware Test on the Lexmark X6150/X6170


    12. Make a standalone copy.
    13. If the copy is satisfactory, repeat the test once to confirm that the error is gone.

Thank you

Nov 26, 2008 | Lexmark X6150 All-In-One InkJet Printer

1 Answer

Cant receive a fax


HI try this its from the lexmark web site



Hardware Error 0502 on LCD Display ID:ENUS16536

Check the encoder strip on the printer. (This is a clear strip running the length of the printer, above or behind the cartridge carrier.) Do the following:
1. Switch off the printer using the power button.
2. Disconnect the power cable from the back of the Lexmark X5100 / X6100 Series.
3. Leave the power cable disconnected for 30 seconds.
4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
5. Take out both cartridges.
6. Place an index finger on the encoder strip on either side of the cartridge carrier.
7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
8. Lightly press the strip first to the rear and then forward, if necessary.
9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.
10. Reconnect the power cable and switch the printer on again.
11. Perform the hardware test without cartridges first and then with both cartridges.*
12. Make a standalone copy.
13. If the copy is satisfactory, repeat the test once to confirm that the error is gone.

Nov 21, 2008 | Lexmark X6170 All-In-One InkJet Printer

2 Answers

Hardware error message 0502 shows up on the display. What does this mean?


Cause
The encoder strip may have gone out of range of the sensor, or it might be dirty.
Resolution
You need to check the encoder strip on the printer. This is a clear strip running the length of the printer, above or behind the cartridge carrier.
Check the encoder strip
  1. Switch off the printer using the power button.
  2. Disconnect the power cable from the back of the Lexmark X5100/X6100 Series.
  3. Leave the power cable disconnected for 30 seconds.
  4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
  5. Take out both cartridges.
  6. Place an index finger on the encoder strip on either side of the cartridge carrier.

    pattlnk_2212007_916-encoder%20strip%201%20reduced.jpg
    The red arrow points to the encoder strip. Click here
  7. for an enlarged view.
  8. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
  9. Lightly press the strip first to the rear and then forward, if necessary.
  10. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.

    pattlnk_2212007_1057-contacts%20reduced.jpg
    Click here for an enlarged view. The contacts on the back of the cartridge carrier are the ones to clean. Use a dry tissue.
  11. Reconnect the power cable and switch the printer on again.
  12. Perform the hardware test first without cartridges and then with both cartridges. Click on the applicable document below. How to Perform the Hardware Test on the Lexmark X5150
    How to Perform the Hardware Test on the Lexmark X6150/X6170

  13. Make a standalone copy.
  14. If the copy is satisfactory, repeat the test once to confirm that the error is gone.

Sep 16, 2008 | Lexmark X5150 All-In-One InkJet Printer

2 Answers

LEXMARK X6170 HARDWARE ERROR 0502


The problem is you can't see the slot, as it's in back of the carrier. I took a dental mirror that has a built-in light on it and found the slot. Without that it's impossible to see, and you'll just have to follow the directions by feel.

Nov 09, 2007 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Lexmark 6170 encoder strip reattach help needed


There is a spot where the strip goes through and it MUST be in this slot. It might be just a slot or it could be a hole it goes through. On all inkjets the strip will ALWAYS be straight and not pushed either frontward or backward, if it is, its not where is should be.

Sep 14, 2007 | Lexmark X6170 All-In-One InkJet Printer

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