Question about Logitech QuickCam Communicate STX Personal Web Camera

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Installation is restarting my computer

After I install the software, it asks me to plug in my webcam into a useable USB drive. The minute i plug it in, when it tells me to, my computer will restart, after i log back in with the webcam still plugged in, the computer restarts again. My computer will continue to restart while the webcam is plugged in. I need help, im getting very frustrated!

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  • 4 more comments 
  • Anonymous Dec 26, 2008

    Yes, it stops restarting when the webcam is unplugged, but if the webcam is still plugged in, the computer will only restart when i log into my account.

  • georgie_madl Dec 26, 2008

    Yes, it stops restarting when the webcam is unplugged, but if the webcam is still plugged in, the computer will only restart when i log into my account.

  • georgie_madl Dec 27, 2008

    i tried it, the same damn thing,

    im so frustrated :(

  • Christopher Sherwood
    Christopher Sherwood May 11, 2010

    sorry, i did not mean to send my last post, did not complete it

    Do you have another account, if you do, try the same thing with the other account.

    if it does the same thing but on the other account, then i would not use the webcam as the computer is resterting itself to protect it from surges.

    If it does not do it in another account, let me know.


  • Christopher Sherwood
    Christopher Sherwood May 11, 2010

    have you tried another account?


  • Christopher Sherwood
    Christopher Sherwood May 11, 2010

    sounds like your webcam is causing a minor surg in your computer but that could be one of many things wrong;

    IF it is something wrong with your webcam and the computer detects that it could be harmfull, it will talk to the PSU (power supply unit) and this will restart the computer to protect it from harm.

    Does the problem stop when you unplug the webcam?


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  • 51 Answers

I am sorry to say but this is a physical problem, so there is no fix.
if you got the webcam recently, send it back from where you got it from and get a new one or a refund but otherwise, it is good for the bin.

i had a webcam do that to me a few weeks ago and the computer is stopping itelf being fried from surges from the webcam, so best not to try to use the webcam anymore because the computer cant keep protecting etself, eventualy it will damage the computer and will be expensive to repair.

Sorry, there is nothing much that can be done if it cant be sent back to the manufacturer

Posted on Dec 27, 2008

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