Question about Brother IntelliFAX 1270E Plain Paper Fax

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Paper Jam message

My fax machine sends a message stating that there is a paper jam, even though there is no paper in the machine. Subsequently the machine doesn't work because of this.

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  • kottayam Jan 07, 2008

    we've checked all possible places, there is no paper, faxes are transmitted ok, but we can't get receipts.

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  • 328 Answers

There are a couple of sensor flags in side the machine and also the document feeder area. Little black levers that flip and trip a sensor. Make sure they are all moving freely. There is one or two in the doc feed area. One inside the paper feed area. One or two in the ribbon area.

I’m happy to help further over the phone at https://www.6ya.com/expert/jayw_0e86fb055a7b73de

Posted on Aug 09, 2007

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Posted on Jan 02, 2017

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You may have removed the paper but the reason why it is still saying paper jam can be caused by at least two things.

If you removed the paper, but it tore while you were taking it out then a small piece could be blocking a sensor or a sensor flag ( a spring loaded finger that the paper has to activate as it moves through the machine) It's possible that a small piece of paper could be blocking a sensor or you may have disloged one of these 'flags' in the area where you first removed the paper. Go back and look closely in that area for a piece of paper or a sticking ''flag'. Until you do that the fax keeps thinking that there is something in the paper path and will keep displaying that message.

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JC
I had the same problem- jam error with no paper in it. I tried all of the suggestions to no avail. So as a last resort before I went and purchased another one I unplugged it, picked it up, turned it upside down and whacked it a few times. To my surprise when I plugged it back up it worked just fine! Haven"t had any problem since. I don"t reccomend this but as a last resort, what the heck!

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