I read that there were two solutions people had used. The first was banging it on the table. I tried this twice, not too hard, but it didn't work. I dropped it on the carpet from about two feet, but that didn't work either. I was afraid to knock it around any harder than that. Then I read the second solution, which was to hold the lens and turn the camera off. I did this two or three times and it started working again. It's still working as of the next day.
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Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...Here are some troubleshooting steps that you can try that may (or may not) correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try. Some of the later steps do involve some risk to the camera, so carefully weigh your options before deciding to conduct them.
When I turn my camera on, the lens goes in and out a few times. Once it's finally on and I look at the screen, everything is blurry. When I take the picture, it's blurry too. If I try to use the zoom to adjust, the lens starts going in and out all crazy and won't adjust right.
I had to tap the entire front of the lense on the fat part of my palm. I had to do it 4 times semi-hard. Then the camera just popped on. Thanks for the tip, I did have to do it three times turning it off and on after each 4 strikes. The fifth time was a charm. I now have to do it every time to make my camera work. Crazy but it works.
there is a problem with the optical unit (lens). Normaly when the camera is in camera mode the lens should go out. In your case it seems that for some reason the lens is stuck.
Please contact your nearest Sony dealer. If you want to repair the camera yourself please tell me. I can send some additional info as well.